Dorsch Ford Kia - Service Center

I had an unexpected issue over the holidays with a Ford Fusion that I purchased from another dealer. I had it towed to Dorsch for service. They checked into the issue and let me know that the problem was c Fusion that I purchased from another dealer. I had it towed to Dorsch for service. They checked into the issue and let me know that the problem was covered under a Recall. So they fixed the problem (and another brake-hose recall issue) at no cost. I didn't expect the work to be done that quickly between Christmas and New Years, but they did the work almost immediately. The biggest thing to me was that they called back promptly, even after I had left a VM. Communication is always a key for me and their willingness to keep me informed and let me know when things were fixed was huge. I would not hesitate to go back. More

Friendly people, clean & well stocked waiting area & quick service. I like that they washed my car. quick service. I like that they washed my car. More

Paid for some thing I beleave they did and did not care for Sam in service dept did not understand how something got turned off when they were the last one in the settings cost over $300 engine light came for Sam in service dept did not understand how something got turned off when they were the last one in the settings cost over $300 engine light came on said transmission problem and a few weeks later went back off they said no history? More

Arrived and staff welcomed me and had my appointment information pulled and ready. In for update for anti theft . Told time would be up to 1.5 hours and done within time frame. information pulled and ready. In for update for anti theft . Told time would be up to 1.5 hours and done within time frame. More

Received very good service,everyone was courteous; I brought vehicle in for an oil change. I had very good service at every step of the way. Al provided all the information and time that would take, he brought vehicle in for an oil change. I had very good service at every step of the way. Al provided all the information and time that would take, he also took all the information down. I definitely will be back with any service issue More

I made an appointment to have my tires replaced, oil changed, and the rear liftgate inspected. My appointment was two weeks from the time it was scheduled. On my arrival I was notified that my tires we changed, and the rear liftgate inspected. My appointment was two weeks from the time it was scheduled. On my arrival I was notified that my tires were not shipped to the dealership, and that no one knew of the rear liftgate inspection needed. I had to wait an additional hour and a half for the tires to be delivered and had to order struts for the rear liftgate, hoping that this will solve the issue. They did compensate for my time, which was greatly appreciated. Even though this was a little bit of an issue, I still highly recommend this dealership and I will continue to have service completed there. More

They were very helpful and very professional. They got my vehicle done when they said. They got my vehicle done when they said. More

Excellent customer servile service. Friendly service staff, timely and kept us advised of the progress. Friendly service staff, timely and kept us advised of the progress. More

I have been always greeted with a friendly face. The area is always clean and the lounge is very comfortable. I was told it would be about 1hour for the oil change, tire rotation and air filter repl The area is always clean and the lounge is very comfortable. I was told it would be about 1hour for the oil change, tire rotation and air filter replaced. Tom notified me within50 minutes that my car was ready. I love that they always ask if you want a car washed after the the work is complete. More

Excellent service department and people, that’s why I always go to Dorsch with my vehicles always go to Dorsch with my vehicles More