Dorsch Ford Kia - Service Center

In my 70yrs, Dorsch is the Best dealership I've ever experie I moved to Green Bay two years ago. I drive a Kia Optima. I've never experienced such excellent service in my life. Not only is my car so we'll tak I moved to Green Bay two years ago. I drive a Kia Optima. I've never experienced such excellent service in my life. Not only is my car so we'll taken care of, but my wife and I have been treated like we're really someone special. Also, all the facilities are EXCELLENT! More

Quick service & nice facility Thomas was the service writer. A newer employee but very efficient and friendly. Explained the process well. The LOF, tire rotation, and inspecti Thomas was the service writer. A newer employee but very efficient and friendly. Explained the process well. The LOF, tire rotation, and inspection was listed as $55 on the web site. Actual bill was about $70. Why the large difference? My vehicle is in the system and pulls up online, so the vehicle type is known when I selected the service needed. Not Thomas's fault, but online estimate should be closer. In the end the service was very good. More

Service and Pickup New Nautilus was picked up as scheduled, serviced and delivered back clean. Great service! Very easy to call and set up appointment that works for y New Nautilus was picked up as scheduled, serviced and delivered back clean. Great service! Very easy to call and set up appointment that works for you. More

Oil change It was nice to be able to make an appointment for an oil change. The service was timely. No complaints. I will returnKeep the coupons coming! It was nice to be able to make an appointment for an oil change. The service was timely. No complaints. I will returnKeep the coupons coming! More

Excellent service Finished ahead of time and all the work done excellent results. Nice chat with Chris Dorsch and they always give my Niro and Sorento a wash. Rob giv Finished ahead of time and all the work done excellent results. Nice chat with Chris Dorsch and they always give my Niro and Sorento a wash. Rob gives great customer service. More

Oil change I went in for my scheduled oil change at 7:30 AM. My car was not looked at until after 8:00 am. I left work to get this done. Who is going to pay me f I went in for my scheduled oil change at 7:30 AM. My car was not looked at until after 8:00 am. I left work to get this done. Who is going to pay me for sitting around because you don't know what you are doing? I scheduled an appt. so I wouldn't have to wait. More

Problems werent even found Went in to get an allignment done after they did it 6 months ago when i got new tires. Now my tires are chewed becauae the rear toe adjusters are shot Went in to get an allignment done after they did it 6 months ago when i got new tires. Now my tires are chewed becauae the rear toe adjusters are shot. On the original alignment 6 months ago they replaced things in the front end but failed to notice the the rear end also needed work. Now i need new tires and new toe adjusters. More

A very cold and unwelcoming place I have a company owned truck that I've been getting serviced at Dorsch for over 5 years. I am there for every oil change and any service work that ge I have a company owned truck that I've been getting serviced at Dorsch for over 5 years. I am there for every oil change and any service work that gets done to my truck. I want to take great care of my truck because after the lease I get to own the truck. I realize that they are going to be more expensive because they are the dealer, but I would expect that to come with excellent service in a warm environment, but it's not. (1) I've been going there for over 5 years, since my truck was brand new, and I've dealt with the same service person, yet she has no idea who I am. Doesn't know my name or the vehicle that I drive. So instead of having a lasting relationship with her, I get the cold service that you get from someone that you meet for the first time, every time. (2) I don't like having to take my truck back in multiple times for the same problem. If I'm going to take time out of my day to take a service person for a ride to show them my issue, then I expect them to test it after they have attempted to fix it. I shouldn't notice the problem is still there when I pull out of their driveway. Not to mention when I bring it back in for the same problem, she tries to charge me for another inspection. (3) Cost - yes, they are a dealer, but that cost should reflect the service and experience that I receive, but it doesn't, they just charge more. More