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597 Reviews of Dorsch Ford Kia - Service Center
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June 08, 2018
Problems werent even found Went in to get an allignment done after they did it 6 months ago when i got new tires. Now my tires are chewed becauae the rear toe adjusters are shot Went in to get an allignment done after they did it 6 months ago when i got new tires. Now my tires are chewed becauae the rear toe adjusters are shot. On the original alignment 6 months ago they replaced things in the front end but failed to notice the the rear end also needed work. Now i need new tires and new toe adjusters. More
by Hunterlade
Employees Worked With
Chad Elfe, John Collins
March 02, 2018
A very cold and unwelcoming place I have a company owned truck that I've been getting serviced at Dorsch for over 5 years. I am there for every oil change and any service work that ge I have a company owned truck that I've been getting serviced at Dorsch for over 5 years. I am there for every oil change and any service work that gets done to my truck. I want to take great care of my truck because after the lease I get to own the truck. I realize that they are going to be more expensive because they are the dealer, but I would expect that to come with excellent service in a warm environment, but it's not. (1) I've been going there for over 5 years, since my truck was brand new, and I've dealt with the same service person, yet she has no idea who I am. Doesn't know my name or the vehicle that I drive. So instead of having a lasting relationship with her, I get the cold service that you get from someone that you meet for the first time, every time. (2) I don't like having to take my truck back in multiple times for the same problem. If I'm going to take time out of my day to take a service person for a ride to show them my issue, then I expect them to test it after they have attempted to fix it. I shouldn't notice the problem is still there when I pull out of their driveway. Not to mention when I bring it back in for the same problem, she tries to charge me for another inspection. (3) Cost - yes, they are a dealer, but that cost should reflect the service and experience that I receive, but it doesn't, they just charge more. More
by Paul Schoen
Employees Worked With
November 03, 2017
REMOTE START I called for information on a remote start on my 2017 Escape.Amy was amazing.She got it scheduled so fast (next day) also arranged my oil changed W/ K I called for information on a remote start on my 2017 Escape.Amy was amazing.She got it scheduled so fast (next day) also arranged my oil changed W/ Ken at the same time.Great customer service at Dorsch Ford.I am ready for winter and cold weather now. Thank you Amy and Ken you are a true asset to the Dorsch Ford Dealer More
by Karen
Employees Worked With
Amy Hintz, Kent Clasen
October 30, 2017
Poor service Always has car for days never seems to fix problems was given a loaner one time that didn’t have a plate on it last loaner had low fuel light on when Always has car for days never seems to fix problems was given a loaner one time that didn’t have a plate on it last loaner had low fuel light on when it was given to me made repairs with out authorizing very poor service More
by Crash0421
Employees Worked With
Doug Ertman
September 15, 2017
Horrible service Went into the dealership to get my 2013 Lincoln MKZ worked on they gave me a loaner Lincoln that was very dirty it had bird xxxx all over the windows Went into the dealership to get my 2013 Lincoln MKZ worked on they gave me a loaner Lincoln that was very dirty it had bird xxxx all over the windows and when I told the service writer about it all they did was laugh about it. Then they called me and said my car was done and I went to pick it up they told me my car was out back go get it. My car was suppose to get washed after they worked on it and to my surprise it was not washed and it was very dirty. I will never buy or recommend anyone to buy a car at Dorsch. More
by Thomas1977
Employees Worked With
Chad Elfe
August 11, 2017
Best Service Ever Stopped in today to get a key cut and had another question for the service department. I was absolutely amazed at their response. They put their hea Stopped in today to get a key cut and had another question for the service department. I was absolutely amazed at their response. They put their heads together and solved the issue! Kudos to Ben and Doug! Outstanding! More
by Happy Customer
Employees Worked With
Ben Hendricks, Doug Ertman
June 26, 2017
Great Service Dorsch did exactly what they were supposed to do. Taryn went the extra mile to do the work to process my rebate on the tires that I purchased. Chad El Dorsch did exactly what they were supposed to do. Taryn went the extra mile to do the work to process my rebate on the tires that I purchased. Chad Elfe handled the whole appointment and was well prepared for me to arrive with my vehicle. Dorsch has been great to deal with and has kept us coming back since our first purchase back in 1991. More
by Tim Meyer
Employees Worked With
Taryn (first name) , Chad Elfe
June 23, 2017
Fixed door locks Everyone there were very helpful and fast with their service. It is helpful to have the shuttle van to take home and back. Thank- you Everyone there were very helpful and fast with their service. It is helpful to have the shuttle van to take home and back. Thank- you More
by jaacorn
Employees Worked With
June 14, 2017
Excellent customer service! LOVE Dorsch! This team is the BEST! Service, sales, support, you name it! Top notch all the way! I have and will continue to recommend Dorsch to ever LOVE Dorsch! This team is the BEST! Service, sales, support, you name it! Top notch all the way! I have and will continue to recommend Dorsch to everyone! More
by Julie Derusha
Employees Worked With
Everyone I saw or spoke with today., Chad Elfe
May 02, 2017
Great customer service I have had wonderful customer service at every visit here for service. I have worked with Rob Brosig twice now and he has always been cutesous and k I have had wonderful customer service at every visit here for service. I have worked with Rob Brosig twice now and he has always been cutesous and kind. I had unexpected car troubles this week and Rob took good care of me and helped to get my service accommodated sooner. With two young boys at home I am super thankful to have my car fixed quickly and be back on the road safe. Rob takes the time to know you and explain everything for you to understand. I would recommend the dealership and everyone to visit Rob there. He was a delight to work with, thank you very much! More
by Sarah L
Employees Worked With
