Dorsch Ford Kia - Service Center

Confused Chaos I want to believe this visit was a one-off but it was painful. First, it took some 35 minutes to get signed in, typically, 5 minutes and off you go t I want to believe this visit was a one-off but it was painful. First, it took some 35 minutes to get signed in, typically, 5 minutes and off you go to the customer lounge. Computer problems, wrong screens, missing appointment data all contributed to this issue. Once signed in, off to the lounge. Time to pick up the vehicle and rep told me he put the wrong windshield wiper blades on the care. The bait and switch tactic used here was...The web page gives you the ability to choose to have the wipers changed as part of the 75000-mile service for $19.95 but the rep put on a set that cost $15 more and apologized and agreed to change them but after 2-hours for the simple things needed to be serviced on the vehicle, I had enough. Like I said, hopefully, this was a one-off experience. Rep's name was Thomas who had to be asked for his name. More

disrespecred and unwilling to work or listen to me Went in for an oil change, tire rotation and I had a nail in my tire. They rotated my tires and then told me my tire was unrepairable and I needed all Went in for an oil change, tire rotation and I had a nail in my tire. They rotated my tires and then told me my tire was unrepairable and I needed all new tires. I asked if they had a used tire that I could buy and was told no. I asked why they rotated my tires if the tire is unusable and I didn’t get an answer. I was told they would put the spare on for me until I could find a tire on my own or buy new tires and they never put the spare on. My bill was over $60.00 for an oil change. Don’t know what the extra charges were for More

Oil change Like the new service area, a little more organized and everything was on time. A good job as usual was done on my F150. Staff is attentive and wait ar Like the new service area, a little more organized and everything was on time. A good job as usual was done on my F150. Staff is attentive and wait area is comfortable. More

Excellent Dealership I purchased my vehicle from Dorsch & took it in for required repairs. The customer lounge is very comfortable with tv's, complimentary beverages & po I purchased my vehicle from Dorsch & took it in for required repairs. The customer lounge is very comfortable with tv's, complimentary beverages & popcorn. The repairs were done in the time they told me when I dropped my vehicle off. The service technician, Rob Brosig, was very friendly when my work was done & escorted me up to the desk to check out. More

Look for another dealer I brought my F-150 into Dorsch for a re-call notice on a transmission issue (19s07) All I know is, when I dropped my truck off it drove just fine wi I brought my F-150 into Dorsch for a re-call notice on a transmission issue (19s07) All I know is, when I dropped my truck off it drove just fine with no shifting issues. Can not say the same today... feels like my transmission is going to drop out when it up shifts from 1st to 2nd and down shifts for 2nd to 1st... Dorsch Ford said there is nothing they can do... "Call Ford" this is a Ford issue, they only performed the recall notice. So I called Ford, Ford told me to call the dealership. I think they call this a "circle jerk"!!!... I had $40,000 truck that was perfectly fine.. 24 hours later, nobody would even buy it!! And Dorsch is not willing to help in any manner... They lost a customer and my chin music will sing load, clear and proud!! Stay away from Dorsch!!! If you are looking for a vehicle at the "REAL DEAL" there is reason they have a slogan.. If you do not have any honor or credibility, you need fluff along with a smoke and mirrors gimmick. Buyer be ware!!! More

Service I stopped in yesterday with my Kia showing low pressure on one of my tires. I was promptly taken care of in the service area. Damian Bott was my servi I stopped in yesterday with my Kia showing low pressure on one of my tires. I was promptly taken care of in the service area. Damian Bott was my service advisor and was very courteous and kept me updated. They found a nail in the tire. The problem was fixed and I was on my way in a timely manner. More

Ryan Campbell is my go to service advisor Two years ago I bought my first car at Dorsch and since I have returned and bought another one. Ryan Campbell is fantastic and makes service appointm Two years ago I bought my first car at Dorsch and since I have returned and bought another one. Ryan Campbell is fantastic and makes service appointments easy. I am going to try and keep buying all of my cars at Dorsch because of their excellent service! More

Oil change Bill Allcox met me at my vehicle door when I entered the garage. Got the oil change done and at registration took care of having the first part of a r Bill Allcox met me at my vehicle door when I entered the garage. Got the oil change done and at registration took care of having the first part of a recall completed. Everything went great. Started having my trucks maintained at Dorsch since 2003 and haven’t been disappointed yet More

thank you for the prompt repair Thank you as my auto broke down at my hotel and I contacted Dorsch for help. Alex got my car towed and the Henry called to give details. Tom was the Thank you as my auto broke down at my hotel and I contacted Dorsch for help. Alex got my car towed and the Henry called to give details. Tom was the mechanic and explained the repair. All done in one day. It was a pleasure to work with your team and really appreciate the response and honesty. Lastly while waiting I met a get new sales person: Roy Ralph (who can forget this name) he answered some questions and could not be more helpful. While I hope I dont break down again while travelling it would be nice to near Dorsch. Thank you for the excellent service. More