Dorsch Ford Kia - Service Center

Great customer service I have had wonderful customer service at every visit here for service. I have worked with Rob Brosig twice now and he has always been cutesous and k I have had wonderful customer service at every visit here for service. I have worked with Rob Brosig twice now and he has always been cutesous and kind. I had unexpected car troubles this week and Rob took good care of me and helped to get my service accommodated sooner. With two young boys at home I am super thankful to have my car fixed quickly and be back on the road safe. Rob takes the time to know you and explain everything for you to understand. I would recommend the dealership and everyone to visit Rob there. He was a delight to work with, thank you very much! More

This place is the worst. Go someplace else. This place is the worst.. First off, they screwed up the alignment on my car, which resulted in a belt in one of the tires moving. The tire now has a This place is the worst.. First off, they screwed up the alignment on my car, which resulted in a belt in one of the tires moving. The tire now has a bulge. After bringing it to their attention, they told me I needed a new set of tires. One would think that since they screwed it up, they would cover it. Nope. The guy quoted me a new set for $1200.00. Then I needed to get the moon roof on my car fixed as it will not close. I called the East side location and they said they were booked for awhile but that I could take it over to the West side location. So she transferred me to that location. She told me that they could not get to it today but they could get to it tomorrow. I went to drop it off, and she then explained to me that they don't do that type of work there and that I needed to go to the East side location. I have finally learned my lesson. I will never go back to this dump. This is easily the worst place I have ever done business. I should have learned my lesson after a terrible experience with the first car I bought there. Do yourself a favor and go someplace else. Sooner or later you will get screwed by these people. If I could have given this a negative rating I would have. I can't believe that this place is in business. Also, I do not blame Shane Smith. He at least tried to help. Talking to anyone else there is a waste of time. More

Helping travelers with a busted seat belt- much appreciated We were traveling to Green Bay and had a busted seat belt- could not drive home without a fix. Cassandra made time for us on short notice, and Doig We were traveling to Green Bay and had a busted seat belt- could not drive home without a fix. Cassandra made time for us on short notice, and Doig and team fixed it quick and for no charge. Thanks so much More

Excellent service at all times. Doug Ertman is extremely helpful at all times.....I would not go to another dealership for a purchase or maintenance. I will be back for more service Doug Ertman is extremely helpful at all times.....I would not go to another dealership for a purchase or maintenance. I will be back for more service and a purchase of a new car when the time comes. More

Transmission Repair on Ford Focus Since moving to the Green Bay area, I have always taken my car to Dorsch. I like that it is a dealership, so I know that they are doing a good job whe Since moving to the Green Bay area, I have always taken my car to Dorsch. I like that it is a dealership, so I know that they are doing a good job when I bring my car in for repairs or oil changes. Since my car is newer I had hoped to not have any problems with it, but over the past 7 months I have had a lot of issues with the transmission. I had the car in for oil changes and had asked that the car get looked over because it was shuttering a lot when I would accelerate. I had everything reset a couple of times, but after about a month it would start happening again. I had been getting very frustrated that I was having all of the issues with the Ford Focus. Doug Ertman worked with me through all of the repairs and explained thoroughly what was wrong with the car and what they were going to do with it. He made sure that I was completely satisfied and that the car was working the way it should! When I had to have a repair that required parts to be ordered, he got those ordered and contacted me in a very timely manner to let me know I could set up an appointment to bring the car in. I was very pleased with the customer service that Doug provided and I would recommend Dorsch to anyone! More

dishonest coupons I went there with a $39.95 coupon for an Oil change for my new KIA that I had bought from them 3 months before. Well after the service the bill came I went there with a $39.95 coupon for an Oil change for my new KIA that I had bought from them 3 months before. Well after the service the bill came back $47, I refused to pay this and they had no answer why it was this cost. I asked to speak to a manager, but none would come out to speak to me. Instead this nice cashier was stuck listening to my complaints and being the go between the manager and me. It was like the Wizard of Oz. The manager where behind the curtain talking through this nice lady. I refused to pay, they came back and said $43 dollars as they replaced my oil plug? this is a brand new car only 5000 miles? they final gave in, but without ever explaining the up charge I paid $41.95 and left frustrated. The most interesting man in the world will not have service done at this place or buy any new car from this place, If they are going to over charge you on an oil change think what they will do on a new or used car purchase. More

We didn't want to trade cars for a fixable problem. After multiple attempts to get a grinding noise resolved on our left front wheel (with another dealer) we drove an extra hour to get to Dorsch. They After multiple attempts to get a grinding noise resolved on our left front wheel (with another dealer) we drove an extra hour to get to Dorsch. They LISTENED CAREFULLY to our history with the car (which we had originally purchased from them,) took the car into the garage to look at it and within a half hour had a diagnosis. They didn't have the parts on site (1½ hours away) and we were prepared to make another appointment when DOUG ERTMAN came back and said "his tech" said he could get it done in time for our drop-dead time to leave for another activity. Somehow they got the parts, the work was done and we were on the road 2 hours later - almost 2 hours BEFORE our drop-dead time. Best of all, no more noise that my husband was sure could be fixed AND we have a car that we are in love with again. More