Dorsch Ford Kia - Service Center

Oil change Felt good about service, comfortable waiting for vehicle It was a Monday morning so they seemed very busy, personnel were busy keeping everyone inf Felt good about service, comfortable waiting for vehicle It was a Monday morning so they seemed very busy, personnel were busy keeping everyone informed of their serviced vehicle. More

Service Department Yesterday brought my car in for Oil Change....Thomas Stinson was my service rep. Very polite and helpful, i would go back to him on next visit. Yesterday brought my car in for Oil Change....Thomas Stinson was my service rep. Very polite and helpful, i would go back to him on next visit. A 10 on my list. Thank you Tom for Great Service. Susan Deluccie... More

Great Had a regular service item done (oil change) but also had a concern about my Sync system. Ryan walked me through what they would check, and they foun Had a regular service item done (oil change) but also had a concern about my Sync system. Ryan walked me through what they would check, and they found the problem in less time than I had expected, and got it working again. He was polite and coutious to me, did not talk down to me or anyting. Thank you. More

My Appointment Was Lost I made an appointment to have my oil changed at the Dorsch Ford Service Center. I even called on the day of the appointment to confirm it. I was ver I made an appointment to have my oil changed at the Dorsch Ford Service Center. I even called on the day of the appointment to confirm it. I was very surprised when I arrived to learn that there was no record of the appointment in the computer. However, Brandon Van Iten saved the day by making room in the schedule so that my car could be worked on right then and saved me from having to make another appointment. Brandon's commitment to customer satisfaction reflects great credit on himself and the Dorsch Ford Service Department. More

Great quick service Had great service got the work done right and ahead of schedule will be back again for service in the future very friendly staff and clean facilities Had great service got the work done right and ahead of schedule will be back again for service in the future very friendly staff and clean facilities More

An Over-the-top Experience! My experience with Dorsch Ford Lincoln Kia was exceptionally great. I was greeted with warm smiles and friendliness .Brandon V. was pleasant to wo My experience with Dorsch Ford Lincoln Kia was exceptionally great. I was greeted with warm smiles and friendliness .Brandon V. was pleasant to work with and very courteous. The lounge was neat and clean and offered refreshments! Thank you. Chris Dorsch is pleasant to work with, also. He is knowledgeable about his products. More

clean, but concerned I only did an oil and filter change this time. I had a tire rotate done last time and was told the lug nuts were swollen and needed to be replaced nex I only did an oil and filter change this time. I had a tire rotate done last time and was told the lug nuts were swollen and needed to be replaced next time at $130 cost. I checked them with my tire wrench and sure enough, could not get the wrench on. Had I got a flat tire, I would have been stranded. Checking on the internet, I found that the cause of this is overtightening with an impact wrench. I bought a set of lugnuts for $110 and rotated the tires with my son and found one tire had 40# of air in it. So, I will no longer get my tires rotated at Dorsch. My son does it and hand torques them so that if I do have a flat, I can rest assured I can get the tire wrench on. Before this, I was satisfied with the service done on my car. I am now gun shy about tire rotation and tire replacement. More

Oil change d and full vehicle inspection done. Employees were kind and respectful. Brandon Van Iten was spot on with time estimate. My car was actually done e d and full vehicle inspection done. Employees were kind and respectful. Brandon Van Iten was spot on with time estimate. My car was actually done earlier than I was told it would be! More

Fit me in Although I arrived at the Quick Lube center at a bad time (lunch time) they fit me in & got my oil change & tire rotation done. Brandon was very polit Although I arrived at the Quick Lube center at a bad time (lunch time) they fit me in & got my oil change & tire rotation done. Brandon was very polite. More

Service with a smile I took my car in for a grease and oil change at Dorsch and was greeted immediately by a service tech. Thomas Stinson, a service advisor handled all p I took my car in for a grease and oil change at Dorsch and was greeted immediately by a service tech. Thomas Stinson, a service advisor handled all paperwork and questions. He was pleasant, courteous and answered my questions professionally. I appreciated the respect I was given by Thomas and other employees. I will continue doing business with Dorsch in the future. More