Dorsch Ford Kia - Service Center

Jon Stratton Thank you, Jon, for another great and worry-free visit to Dorsch. Everyone is always very friendly and the staff does a wonderful job of keeping thos Thank you, Jon, for another great and worry-free visit to Dorsch. Everyone is always very friendly and the staff does a wonderful job of keeping those customers who are waiting for their vehicles, informed and well appraised of what is happening during the entire process. You were almost exact on my wait time and the comfortable lounge, along with refreshments, made the time pass quickly.......all is appreciated. Judy K More

Excellent Service Jon Stratton in the service department was very helpful when we had an issue with our Kia Sorento’s engine. He resolved the problem in a timely and pr Jon Stratton in the service department was very helpful when we had an issue with our Kia Sorento’s engine. He resolved the problem in a timely and professional manner. We have always had good service at Dorsch but Jon’s friendliness and follow up made it a “great” experience. Dorsch/Kia stood behind their product and we will be buying our next car from them. More

Well oiled machine. From the time of my vehicles break down to the time of it being repaired and finished was well orchestrated. Communication was good. Job was done in a From the time of my vehicles break down to the time of it being repaired and finished was well orchestrated. Communication was good. Job was done in a timely manner. I was actually pleasantly surprised. I talked with 4 to 5 different people through the process and they were all very professional. WELL DONE! PS Unable to give kudos to your staff because it was all done by phone. I'm sure you have on record who I dealt with. Sincerely Terry Z More

Service Center I brought my Explorer in for an oil change, tire rotation, & the annual paint protection application. Everyone I encountered was very professional & c I brought my Explorer in for an oil change, tire rotation, & the annual paint protection application. Everyone I encountered was very professional & courteous. Thomas was the advisor who checked me in for my appointment & called when the work was completed. I have had a good experience each time I am at Dorsch. More

Service Center I can’t say enough good things about my experience with Dorsch Ford. I came in on a Saturday in a panic because my vehicle kept clunking out and the A I can’t say enough good things about my experience with Dorsch Ford. I came in on a Saturday in a panic because my vehicle kept clunking out and the AWD off light came on along with the wrench. They told me because they were busy and had a full schedule it was possible it wouldn’t get fixed that day but on Monday. Rob assured me they would try their hardest to get it fixed. Much to my surprise I got a call 2 hours later telling me my car was ready for pick up. The service from start to finish was amazing! I will definitely be back! More

Service confusion, costs and time?? Service advisor quoted me a price of $140 to fix the service engine soon light and that I could wait cuz it would take a couple hours max. I explained Service advisor quoted me a price of $140 to fix the service engine soon light and that I could wait cuz it would take a couple hours max. I explained I had other things to do and left my F150 EcoBoost there, but asked to advise what you find and I’d pick it up later in the day. Went to pick it up and the bill was $764+. What happened to the $140 quote? That’s a huge difference! To me this isn’t taking care of the customer... More

Recall and oil change Brought my Explorer in for a recall and oil change. Service was completed much quicker than expected. Jon Stratton and Ryan Campbell were very helpful Brought my Explorer in for a recall and oil change. Service was completed much quicker than expected. Jon Stratton and Ryan Campbell were very helpful and professional. More

Excellent service Thomas Stinson was very courteous and explained things well after a full service oil change. I had forgotten my papers for a free oil change but he m Thomas Stinson was very courteous and explained things well after a full service oil change. I had forgotten my papers for a free oil change but he made it work anyway. More

Emergency review and correction We were traveling thru from South Carolina when battery went dead that morning. After jump start, looked for closest Lincoln dealer which was Dorsch. We were traveling thru from South Carolina when battery went dead that morning. After jump start, looked for closest Lincoln dealer which was Dorsch. Came in at around 1:30 PM. Ryan did a battery check and found it to be no good. Changed battery and washed car very quickly and we were on our way. Ryan was very customer oriented and was very accommodating considering that time was of the essence. Dorsch is fortunate to have him representing the company. Made a good impression and if I lived in the area I would come to your dealership for my next Lincoln. More