Dorsch Ford Kia - Service Center

Great service I called yesterday morning regarding a screw in my tire causing a leak. I was able to get an appointment the same morning. Brandon Van Iten was great I called yesterday morning regarding a screw in my tire causing a leak. I was able to get an appointment the same morning. Brandon Van Iten was great to work with as usual. Since the screw was in the sidewall of the tire they were able to fix it. Made my day a little happier. More

key fob service On 8-9 I had an appointment to have my key fobs reprogrammed at the dealership and found out the fobs weren't programming so I needed to order a new o On 8-9 I had an appointment to have my key fobs reprogrammed at the dealership and found out the fobs weren't programming so I needed to order a new one. I was told that I would get a call once it came in to set up an appointment. September 11th I finally called for I didn't recieve a call and was told that it was in and had an appointment set up for 9-18 @ 3:45pm for I'm driving up from Two Rivers. I drove up there to find out the fob was not in the building and it somehow get returned back and they would have to order it again which means I would have to drive back up. I was then reassured that working directly with Jon it would get taken care of and he would be my direct contact person. He then texted me 9-25 to let me know that the key has arrived. I texted back to confirm that the fob was what he ordered not a key for I didn't need a new key in which I never got a confirmed text back so I once again called 10-3 to set up my appointment for 10-9. I arrived for my appointment and told them that I have my 2 original fobs and to replace the batteries if needed because being told when they program the new one the others could be reprogrammed as well. My car was taken back for the programming and afterwards walking with Jon to pay for my service I was then told that the key which I didn't need was cut wrong and they would have to order a new one and send it to me in the mail ALONG with a new fob being ordered because he didn't realize the fob and key were separate not in one unit (so the fob was not even in the building just the key). I told them to just keep the new key instead of mailing it to me since I have to return a 3rd time. So now here i sit waitng for the fob to arrive at the dealership and how long is it gonna be this time. I originally paid for the key and now that I think about it why should I have to pay for a new key in which I don't even need but was told it was in with the fob. I'm going to request a refund for the purchase of the key since I only asked for a fob. I hate to be so negative and I understand people make mistakes but this is just unacceptable. Now I will have to drive back up a 4th time. I was honestly thinking about purchasing a new car in the future from them but after this fiasco I have decided to look elsewhere. More

Greast Service Thomas, in service, took great care of us when we brought our Sedona in for an oil change. He went out of his way to keep us informed on what was bein Thomas, in service, took great care of us when we brought our Sedona in for an oil change. He went out of his way to keep us informed on what was being done to our vehicle. He then went over the info sheet on the exam of our car. We were very impressed with his service. More

First time here. Appreciate the personal car cleaning touch included with my service! Mentioned I had a company vehicle and would be in numerous times throughout the year. Great service! touch included with my service! Mentioned I had a company vehicle and would be in numerous times throughout the year. Great service! More

Treated very well. Jon Stratton was service writer and handled everything well. I had to call back after setting up the initial appointment because the person on the pho Jon Stratton was service writer and handled everything well. I had to call back after setting up the initial appointment because the person on the phone didn't write it up as we discussed, but the service visit went well. More

Trouble with my touch screen Love Dorsch Ford! I bought my car from them in 2014 and have had it ever since. I always have it serviced with them either at Eaton Rd. or Linevill Love Dorsch Ford! I bought my car from them in 2014 and have had it ever since. I always have it serviced with them either at Eaton Rd. or Lineville Rd. locations and I am always taken care of with speed and courtesy. Came in for my regular oil change but was also having trouble with my touch screen. The Entertainment section would not come up. They had to resent the system but it works fine now. Henry Cobb was friendly and courteous even though I showed up from out of town a half hour early. Charges were not covered under my warranty but the bill was not bad regardless. Thanks again Dorsch. Had a little confusion with the secretary that I called initially to set up an appointment but caught it when they sent me an appointment confirmation email. More

Jon Stratton Thank you, Jon, for another great and worry-free visit to Dorsch. Everyone is always very friendly and the staff does a wonderful job of keeping thos Thank you, Jon, for another great and worry-free visit to Dorsch. Everyone is always very friendly and the staff does a wonderful job of keeping those customers who are waiting for their vehicles, informed and well appraised of what is happening during the entire process. You were almost exact on my wait time and the comfortable lounge, along with refreshments, made the time pass quickly.......all is appreciated. Judy K More

Excellent Service Jon Stratton in the service department was very helpful when we had an issue with our Kia Sorento’s engine. He resolved the problem in a timely and pr Jon Stratton in the service department was very helpful when we had an issue with our Kia Sorento’s engine. He resolved the problem in a timely and professional manner. We have always had good service at Dorsch but Jon’s friendliness and follow up made it a “great” experience. Dorsch/Kia stood behind their product and we will be buying our next car from them. More

Well oiled machine. From the time of my vehicles break down to the time of it being repaired and finished was well orchestrated. Communication was good. Job was done in a From the time of my vehicles break down to the time of it being repaired and finished was well orchestrated. Communication was good. Job was done in a timely manner. I was actually pleasantly surprised. I talked with 4 to 5 different people through the process and they were all very professional. WELL DONE! PS Unable to give kudos to your staff because it was all done by phone. I'm sure you have on record who I dealt with. Sincerely Terry Z More