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583 Reviews of Dorsch Ford Kia - Service Center
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February 17, 2020
Routine Oil Change / Tire Rotation Tom, Did an excellent job of sharing with me ( Not that this has been my 3rd time in ) with my company vehicle the things to be aware of as the mil Tom, Did an excellent job of sharing with me ( Not that this has been my 3rd time in ) with my company vehicle the things to be aware of as the mileage increases. I appreciated that he gave me the options of what I wanted to take care of. More
by dzinser14
Employees Worked With
February 17, 2020
Went in for a recall. Henry was very helpful and knowledgeable. Gave great insight and recommendations. Will be back to get other parts serviced. A+++ knowledgeable. Gave great insight and recommendations. Will be back to get other parts serviced. A+++ More
by hernandez7634
Employees Worked With
Henry Cobb
February 14, 2020
Always a Great Experience I always have a great experience when I have to bring my car into Dorsch. Rob is the employee point person for me and is always so friendly and helpfu I always have a great experience when I have to bring my car into Dorsch. Rob is the employee point person for me and is always so friendly and helpful when I bring in my car. I have had numerous visits the last few months to the dealership because of my car and Rob was always extremely helpful in finding out what was going on and helping me to understand everything. Great service! More
by mneveau
Employees Worked With
February 13, 2020
Very Dissatisfied Brought my car in for a serious drive train issue I have experienced intermittently over the last couple of months which they said they could not diag Brought my car in for a serious drive train issue I have experienced intermittently over the last couple of months which they said they could not diagnose at the moment, and they ended up charging me for diagnostic time for this even though my car is still under warranty. They coudn't even find the problem. Dorsch Ford does not stand behind the product they sell. I even purchased the extended warranty coverage only to find out Dorsch Ford will not honor the extended warranty "protection" they sold to me. I am very unhappy about how I was treated. And to top things off, they wanted me to pay an additional 3% surcharge if I paid with a credit card for their "diagnostic time." I will not be returning to Dorsch Ford for service or the purchase of a new car in the future. Dorsch NEEDS TO STAND BEHIND WHAT THEY SELL! I feel like I got taken for a ride. More
by Andy K
Employees Worked With
Jon Stratton
February 11, 2020
Long-Time Customer - Reliable Service Appreciate being able to get an appointment within a few days of calling for one. Helpful service professionals who take time to explain things and ti Appreciate being able to get an appointment within a few days of calling for one. Helpful service professionals who take time to explain things and timely completion of the work. More
by odonnell521
Employees Worked With
February 08, 2020
Fast and Friendly service I've always had a good experience with Dorsch Ford Kia Service Dept. on the East side. Everyone was very friendly and the service was done quicker t I've always had a good experience with Dorsch Ford Kia Service Dept. on the East side. Everyone was very friendly and the service was done quicker than estimated. I also like the ability to take the Shuttle. More
by SandyS
Employees Worked With
February 08, 2020
First time I ever went there!Best vehicle service First time I ever went there! Best vehicle service experience ever! Scheduled an oil change for a newly purchased vehicle (which wasn’t purchased th First time I ever went there! Best vehicle service experience ever! Scheduled an oil change for a newly purchased vehicle (which wasn’t purchased there) But they treated me like I just bought the highest price vehicle on their lot. Fabulous service! Courteous like I’ve never seen! Every detail perfection. Telling anyone I can and now a lifetime customer. More
by tracianne.th
Employees Worked With
February 07, 2020
Routine service visit went very smoothly Routine service visit for my wife's MKC on 2/6 went very smoothly, and my interaction with Brandon was very pleasant. Price was reasonable, questions Routine service visit for my wife's MKC on 2/6 went very smoothly, and my interaction with Brandon was very pleasant. Price was reasonable, questions were answered, estimated time for service was met, customer waiting area is clean and comfortable. One disappointment was the posting at the service desk saying that future payments by credit card are going to be assessed an additional fee, which I think is unreasonable. More
by tomsladek
Employees Worked With
February 06, 2020
Oil & filter change My whole experience was great. Drove in and was met by employee who greeted me and started servicing my car by doing a vehicle check. He was very poli My whole experience was great. Drove in and was met by employee who greeted me and started servicing my car by doing a vehicle check. He was very polite and helpful in answering my questions. He did a great job More
by Johdeb
Employees Worked With
