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Dorsch Ford Kia - Service Center

Green Bay, WI

4.7
597 Reviews

597 Reviews of Dorsch Ford Kia - Service Center

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March 29, 2020

Stoped by and Heather was able to get my truck in for an overdue oil change , fast and friendly definitely going to do the rest of my services sooner than later . More

by Bestlock
Recommend Dealer
Yes
Employees Worked With
Heather T
Mar 31, 2020 -

Dorsch Ford Lincoln Kia responded

We were happy to serve you! Thank you for choosing Dorsch!

March 28, 2020

Quick & easy LOF The new oil change check in is quick and easy to use. As always it included a multi point inspection of my Ranger which helps me plan for future repa More

by Anna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damian Bott
Mar 31, 2020 -

Dorsch Ford Lincoln Kia responded

Thank you for coming to us for service, Anna!

March 25, 2020

The staff is very professional and very easy to work with . My vehicle was done in a very timely manner . The service departments staff was very nice . More

by Sirdear68
Recommend Dealer
Yes
Employees Worked With
Henry Cobb, Nick Hicks
Mar 26, 2020 -

Dorsch Ford Lincoln Kia responded

Thank you for the wonderful review and for the opportunity to serve you! Henry, Nick, and the team are here if you have any other questions.

March 24, 2020

Great service! Thomas Stinson was very helpful. He walked me through everything that would be happening during my service appointment and gave me suggestions for future maintenance to ensure my vehicle runs More

by pmf25
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Dorsch Ford Lincoln Kia responded

We really you coming to Dorsch for your car service needs! Thomas was happy to help and is here if you have any other questions or needs for your vehicle!

March 22, 2020

Pay with a Card and be prepared. Interesting that a major car dealer had to resort to adding a 3% surcharge if you want to use a credit card. Could have informed you ahead of time, se More

by bartonr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry Cobb
Mar 23, 2020 -

Dorsch Ford Lincoln Kia responded

Hi, Bob: Thank you for reaching out, and we apologize that you weren't properly informed. With the growth in credit card rewards over the past three years, the cost of these rewards has been passed on to small businesses at 3-5% of the total credit card charge. To avoid raising prices for all of our customers, we have partnered with our credit card company to give customers the option of paying via cash, check or debit card at no charge or for you to pay via credit card and pay the 3% credit card surcharge directly to the credit card company. This 3% surcharge goes straight to the credit card company - not to the dealership - and allows us to avoid raising prices for all customers. Businesses among all industries across the state are implementing this solution to help avoid price increases for all customers. We are giving customers the option of either avoiding the surcharge with cash, check or debit, or continuing to pay with credit card and paying the surcharge to the credit card company. We appreciate your concern on this issue and wanted to give customers the option as opposed to simply raising prices for all. Feel free to message us directly with any further questions or concerns. Thank you.

March 19, 2020

Service Great service work! Ryan is very friendly and helpful! Fast and professional service. They had my car ready to go in about an hour. You folks are grea More

by Robcam_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Fox
Mar 23, 2020 -

Dorsch Ford Lincoln Kia responded

Ryan and Rachel were happy to help! We appreciate you choosing Dorsch, and we hope to serve you again in the future!

March 18, 2020

Great service! My service manager, Henry Cobb, was friendly, helpful, and professional. The shuttle drivers and cashiers were also very friendly and courteous. Overa More

by J123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Cobb
Mar 18, 2020 -

Dorsch Ford Lincoln Kia responded

Every visit should be this way! Thank you for your feedback and for allowing us to service your vehicle! Henry and the team are here the next time your vehicle is due for service!

March 14, 2020

Good service Cheryl from Dorsch picked up our 2019 Lincoln yesterday for an oil change/tire rotation. We are 29 miles from Green Bay. She left a vehicle for us More

by jel/mal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carin Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl who picked up our vehicle
Mar 17, 2020 -

Dorsch Ford Lincoln Kia responded

Thank you for your continued business throughout the years---from purchasing vehicles from us to coming to us for service. We want our services to be convenient for you as possible, so we appreciate you sharing this feedback with us. We'll be sure to share this with Cheryl, too!

March 13, 2020

I arrived about fifteen minutes early and Dorsch Service department took me right in. Thomas Stinson was professional and informative on what to expect before the service department took my vehicle as well More

by erhenry0327
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Dorsch Ford Lincoln Kia responded

Thank you for coming to Dorsch for your service needs! Thomas and the team are here the next time you are due for service!

March 09, 2020

They were very friendly and helpful while I was looking for a newer vehicle. My salesman was wonderful and very easy to work with. Thank you More

by carcamp74
Recommend Dealer
Yes
Employees Worked With
Bill Allcox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Doute
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Watzka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dorsch, Jim Warner
Mar 10, 2020 -

Dorsch Ford Lincoln Kia responded

You're most welcome, and thank you for choosing Dorsch! Tom, Bill, Chuck, Mike, Jim, and the whole team at Dorsch are here if you have any questions!

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