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Dorsch Ford Kia - Service Center

Green Bay, WI

4.7
583 Reviews

583 Reviews of Dorsch Ford Kia - Service Center

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March 22, 2020

Pay with a Card and be prepared. Interesting that a major car dealer had to resort to adding a 3% surcharge if you want to use a credit card. Could have informed you ahead of time, se More

by bartonr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry Cobb
Mar 23, 2020 -

Dorsch Ford Lincoln Kia responded

Hi, Bob: Thank you for reaching out, and we apologize that you weren't properly informed. With the growth in credit card rewards over the past three years, the cost of these rewards has been passed on to small businesses at 3-5% of the total credit card charge. To avoid raising prices for all of our customers, we have partnered with our credit card company to give customers the option of paying via cash, check or debit card at no charge or for you to pay via credit card and pay the 3% credit card surcharge directly to the credit card company. This 3% surcharge goes straight to the credit card company - not to the dealership - and allows us to avoid raising prices for all customers. Businesses among all industries across the state are implementing this solution to help avoid price increases for all customers. We are giving customers the option of either avoiding the surcharge with cash, check or debit, or continuing to pay with credit card and paying the surcharge to the credit card company. We appreciate your concern on this issue and wanted to give customers the option as opposed to simply raising prices for all. Feel free to message us directly with any further questions or concerns. Thank you.

March 19, 2020

Service Great service work! Ryan is very friendly and helpful! Fast and professional service. They had my car ready to go in about an hour. You folks are grea More

by Robcam_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Fox
Mar 23, 2020 -

Dorsch Ford Lincoln Kia responded

Ryan and Rachel were happy to help! We appreciate you choosing Dorsch, and we hope to serve you again in the future!

March 18, 2020

Great service! My service manager, Henry Cobb, was friendly, helpful, and professional. The shuttle drivers and cashiers were also very friendly and courteous. Overa More

by J123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Cobb
Mar 18, 2020 -

Dorsch Ford Lincoln Kia responded

Every visit should be this way! Thank you for your feedback and for allowing us to service your vehicle! Henry and the team are here the next time your vehicle is due for service!

March 14, 2020

Good service Cheryl from Dorsch picked up our 2019 Lincoln yesterday for an oil change/tire rotation. We are 29 miles from Green Bay. She left a vehicle for us More

by jel/mal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carin Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl who picked up our vehicle
Mar 17, 2020 -

Dorsch Ford Lincoln Kia responded

Thank you for your continued business throughout the years---from purchasing vehicles from us to coming to us for service. We want our services to be convenient for you as possible, so we appreciate you sharing this feedback with us. We'll be sure to share this with Cheryl, too!

March 13, 2020

I arrived about fifteen minutes early and Dorsch Service department took me right in. Thomas Stinson was professional and informative on what to expect before the service department took my vehicle as well More

by erhenry0327
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Dorsch Ford Lincoln Kia responded

Thank you for coming to Dorsch for your service needs! Thomas and the team are here the next time you are due for service!

March 09, 2020

They were very friendly and helpful while I was looking for a newer vehicle. My salesman was wonderful and very easy to work with. Thank you More

by carcamp74
Recommend Dealer
Yes
Employees Worked With
Bill Allcox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Doute
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Watzka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dorsch, Jim Warner
Mar 10, 2020 -

Dorsch Ford Lincoln Kia responded

You're most welcome, and thank you for choosing Dorsch! Tom, Bill, Chuck, Mike, Jim, and the whole team at Dorsch are here if you have any questions!

March 08, 2020

Appointment Great service. Everything went as scheduled. Nothing but good things to say about Rob and Dorsch. Nothing but good things to say about Rob and Dorsch. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Rob Brosig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Dorsch Ford Lincoln Kia responded

Tim- We appreciate you taking the time to leave Dorsch Ford Lincoln Kia a review! Happy to hear that you were satisfied with your experience with Rob and the Dorsch team!

March 06, 2020

service was done on time Ryan Campbell did a great job, as always, in getting me in and out in the time he said he would. I had some service done to my truck with an oil chang More

by scemotre57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dorsch
Mar 06, 2020 -

Dorsch Ford Lincoln Kia responded

First, we want to thank you for coming to Dorsch to help service your truck. We appreciate you making our team aware of this issue. To address this, we'd like the opportunity to connect with you directly at your convenience. Our General Manager, Will Dorsch, is available at 920-609-9344. Thank you again for being a valued customer, and we hope to hear from you soon!

March 06, 2020

Great customer service - Very helpful! Thomas was very helpful with my Kia appointment. He explained everything to me so I knew what service was going to be done and the cost breakdown. H More

by wood5056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Dorsch Ford Lincoln Kia responded

Thank you for recommending Dorsch Ford Lincoln Kia! We are delighted that Thomas and our team were able to deliver you an excellent experience! See you at your next Kia service!

March 06, 2020

Best service people I know I was having a problem with my truck and brought it in to have it checked out. I worked with Alex, the service manager, and I am very pleased. The v More

by chrisgehlen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 09, 2020 -

Dorsch Ford Lincoln Kia responded

Chris- Thank you for choosing Dorsch Ford Lincoln Kia, and writing a 5 star review! We're happy to hear that Alex was able to get your truck running again in a timely manner! Happy travels!

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