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Dorsch Ford Kia - Service Center

Green Bay, WI

4.6
578 Reviews

578 Reviews of Dorsch Ford Kia - Service Center

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August 13, 2024

Very prompt service friendly and attentive Very comfortable waiting area Whole experience was very good More

by heezenr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Brosig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Dorsch Ford Lincoln Kia responded

Thanks for the great feedback! We're glad to hear you had a positive experience with our team at Dorsch Ford Lincoln Kia and enjoyed our waiting area. We appreciate your support!

August 05, 2024

Last service appointment very poor communication from service advisor Also diagnostic evaluation was unsatisfactory. Much improvement needed. More

by Mac2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Clermont
Aug 05, 2024 -

Dorsch Ford Lincoln Kia responded

We apologize for the poor communication and unsatisfactory diagnostic evaluation during your last service appointment. Your feedback is important to us, and we are committed to making improvements. Please reach out so we can address these concerns directly. Thank you, Brett Mastey - Service Manager - 920-469-3625

August 03, 2024

Friendly staff, great, prompt service, I would purchase a vehicle from Dorsch Ford again in the future More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Dorsch Ford Lincoln Kia responded

Hi Ann, we're delighted to hear you had a great experience with our team at Dorsch Ford Lincoln Kia. Thanks for the kind words and we look forward to serving you again in the future! Safe travels!

August 03, 2024

Very responsive to all our needs, they even went the extra mile to help us on another issue. Everything was done on time even while they had construction. their prices aren’t through the roof like they’ More

by vdhplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 04, 2024 -

Dorsch Ford Lincoln Kia responded

Thank you for sharing your experience! We're glad to hear our team at Dorsch Ford Lincoln Kia could assist with all your needs and provide timely service despite the construction. We look forward to serving you again in the future! Safe travels!

August 02, 2024

Awful customer service! Brought my car for service and paid a ton and the car was worse when I got it back then when I brought it there and they will not take responsibility More

by Brittany7107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Brosig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dorsch Ford Lincoln Kia responded

Brittany, I'm really sorry to hear about your experience. This is not the level of service we aim to provide and I apologize for any inconvenience caused. Please reach out so we can discuss this further and find a resolution. Thank you, Brett Mastey - Service Manager - 920-469-3625

August 02, 2024

Brought in my 2021 Kia Telluride and Sam was incredible she helped me and had me out of there super quick. Definitely will go back for any other repairs and be asking for her or waiting for her! Incredible More

by Cody.davis23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 02, 2024 -

Dorsch Ford Lincoln Kia responded

Cody, we're delighted to hear that Sam provided such efficient service for your Kia Telluride at Dorsch Ford Lincoln Kia. We'll be sure to pass along your praise and look forward to assisting you again in the future!

July 28, 2024

We bought our Kia Telluride from Dorsch in 2021. They were great throughout the ordering and purchasing process and have been great at taking care of us after the purchase as well. We have had to ha More

by bcountry0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 01, 2024 -

Dorsch Ford Lincoln Kia responded

Thank you for sharing your experience! We're delighted to hear that our team at Dorsch Ford Lincoln Kia has been able to provide excellent service both during and after your purchase. We appreciate the kind words about our service advisors and look forward to continuing to take care of all your vehicle needs!

July 26, 2024

Very professional, enjoyed the positive atmosphere. My first visit here, but it won’t be my last. Thank you. More

by valeriesue39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dorsch Ford Lincoln Kia responded

Thank you for sharing your experience! We're delighted to hear that our professional and positive atmosphere at Dorsch Ford Lincoln Kia made a great impression. Looking forward to seeing you again soon!

March 11, 2024

Timely drop off and pick up Truck wash added perk Very happy with the experience More

by dhaase6891@ gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change a young lady took care of everything
Mar 12, 2024 -

Dorsch Ford Lincoln Kia responded

Hi D Haase! Thank you for leaving us this five-star review and kind words about our service team at Dorsch Lincoln! We'll see you next time!

March 09, 2024

Bought my 2014 new at Dorsch Ford. Has been a good an fun unit. They service their Customers well. More

by rbringe
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Dorsch Ford Lincoln Kia responded

Hi R Bringe! Thank you for your feedback! We're delighted to hear that you had a positive experience with your 2014 purchase from Dorsch Lincoln. It's fantastic to know that you've found both the vehicle and our customer service to be satisfactory. Should you ever need any further assistance or have any questions, please don't hesitate to reach out. Drive safely!