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Dorsch Ford Kia - Service Center

Green Bay, WI

4.7
598 Reviews

598 Reviews of Dorsch Ford Kia - Service Center

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February 18, 2021

Thomas explained the work order and was exceptionally courteous. The complimentary car wash was nice. Having to put at least 25 words in this review “sucks” makes it longer than 30 seconds. Won’t do it More

by Don’t like this way to review
Customer Service
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for taking the time to leave us this review! We greatly appreciate customer feedback, but the 25-word minimum is set by DealerRater and not our dealership. We apologize for any inconvenience.

February 13, 2021

Promptly greeted. Knew who I was when I opened my door to get out. Clearly Explained what was going to happen and what it would cost. Waiting area was spacious and clean. Free soda available. Offered to wash More

by Mike
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Dorsch Ford Lincoln Kia responded

Mike, We're so glad to know our team could give you such a memorable experience at Dorsch Lincoln! We appreciate your excellent five-star review and appreciate you choosing us to help you keep your vehicle in top shape!

February 10, 2021

Great service and great people. Very nice waiting area. I was very satisfied.I would recommend Dorsch to all my friends. It’s a great dealership. More

by Gayle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Dorsch Ford Lincoln Kia responded

We are honored to receive your support, Gayle. Thank you! - Dorsch Lincoln Team

February 08, 2021

I have always been treated great and the service is always excellent. Sam was very helpful and had my issues taken care of. Parts were ordered and installed my noise is fixed. More

by trink427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 08, 2021 -

Dorsch Ford Lincoln Kia responded

We're happy to take care of you! Thank you for the positive feedback, it means so much to all of us at Dorsch Lincoln!

January 30, 2021

They are amazing the staff is super friendly and helpful and they take such good care of my car wouldn’t go anywhere else love More

by kimmer7457
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Dorsch Ford Lincoln Kia responded

Wow! Thanks so much for this great five-star review! We're happy to hear that our service team continues to go above and beyond for you, and we're honored to earn your repeat business! We'll see you at your next service visit! - The Dorsch Lincoln Team

Feb 02, 2021 -

kimmer7457 responded

I will always come back excellent service both for me and my car

January 28, 2021

Dorsch Ford, what a great place to get my oil changed and tires rotated and they give you a free car wash. Very kind and professional staff. More

by Cooolbeans66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Tropak
Jan 29, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for your confidence in Dorsch Lincoln, and for your business. We'll see you at your next oil change!

January 28, 2021

Everything went perfect and Tom’s attention to detail is phenomenal! I like that you get a multipoint inspection, and they project your next service needs. More

by Ike_the_man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Dorsch Ford Lincoln Kia responded

We're happy we could deliver a 5-star experience! Thank you for your great feedback, Tom will be so happy to hear it! See you next time at Dorsch Lincoln!

January 19, 2021

Excellent service. Very friendly service reps. They knew what they were talking about and were very informative. Big thank you to Jon Stratton. I feel like I can trust them. More

by dpansier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Stratton
Jan 20, 2021 -

Dorsch Ford Lincoln Kia responded

Thanks for trusting Jon and the Dorsch Lincoln team! We appreciate your 5 stars and look forward to working with you again.

January 16, 2021

Heather kept me updated as the process took longer than expected. I appreciated being updated. I shouldn’t be required to write 25 words to complete this survey More

by lorlyn1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 19, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for your feedback! We appreciate your patience and look forward to the opportunity to work with you again!

January 13, 2021

The worst experience. Waited 4 hours for an air filter, tire check and hose reattach. Got update after 3 hours. I think they forgot about me and moved others ahead. I had an appointment. I think they just More

by garza5plus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam
Feb 01, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for bringing this to our attention. Please know that you are a valued customer and we apologize for letting you down during your most recent visit. We will be sharing your feedback with the team and hope you'll consider giving us a chance to do better in the future. If there's any additional feedback you'd like to make us aware of, please don't hesitate to reach out directly. Thanks, Alex Dorsch - Service Manager - 920-593-7232

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