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Dorsch Ford Kia - Service Center

Green Bay, WI

4.7
604 Reviews

604 Reviews of Dorsch Ford Kia - Service Center

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May 04, 2021

The pricing is just outrageous! Cost me $246.00 to replace a battery and then another $100.00 to update snyc! Also got fuel this morning and gauges not working or updating. Will never get service work More

by Tazts2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rebbeca Anger
May 24, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for bringing this to our attention. We would be more than happy to take a look at your gauges and work toward a solution. Please reach out to our service department at your convenience. Alex Dorsch - Service Manager - 920-593-7232

May 01, 2021

Exceptional service. Courteous and knowledgeable. The service on my car was done very well and finished on time! Will recomend to others in my family. More

by Will Stecker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Dorsch Ford Lincoln Kia responded

Will, we are so happy that you really appreciated the work that Dorsch Lincoln's team put in for you! Thank you for recommending us!

April 27, 2021

Service was great! A loaner Lincoln was waiting for me when I arrived. Rebecca was great and my MKT was fixed in a few hours. ''XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXCXC More

by Blueleaderone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
Apr 27, 2021 -

Dorsch Ford Lincoln Kia responded

This is a fantastic review! Thanks from the entire team at Dorsch Lincoln!

April 24, 2021

Outstanding service! My service advisor was Thomas S. Extremely friendly and thorough. Oil change, tire rotation, new cabin filter all done in a half hour! More

by BSCHULZE312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Dorsch Ford Lincoln Kia responded

Thanks for your confidence in Thomas and the Dorsch Lincoln service team! We'll see you at your next service appointment!

April 22, 2021

Even though they were 1/2 hour late Thomas kept me informed on what was going on. Gave me a pretty close price to the actual price it cost me. More

by Juniotwins99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Dorsch Ford Lincoln Kia responded

We greatly appreciate your patience and are glad Thomas could keep you updated. We hope to see you again at Dorsch Lincoln!

April 21, 2021

Excelent clean and really friendly I’ll be back ti my next oil change Thank you S E E Y O U S O O N More

by Aleczggz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for choosing Dorsch Lincoln, we appreciate your positive feedback!

April 18, 2021

I first became a customer of Dorsch Ford in 1999. I have always returned to them for service because they are trustworthy, courteous and the work is always performed correctly. More

by Billh250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you so much for your continued business and support! We love hearing how we've provided the customer service that keeps you coming back to work with our team! We appreciate having you as part of the Dorsch Lincoln family and look forward to seeing you next time!

April 17, 2021

I scheduled online with confirmation but when I arrived it wasn’t in the computer. I took off work to get my oil change. They got me in. More

by Whtalbm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for taking the time to leave us this review. We're so happy our team could accommodate and get you in following the online scheduling issue! We appreciate the great rating and look forward to providing more awesome experiences in the future! - Dorsch Lincoln

April 15, 2021

My service tech Sam was amazing. She always kept me updated on my vehicles progress. Even when it had to stay extra time for a back ordered part More

by Mayam
Recommend Dealer
Yes
Employees Worked With
Sam Steldt
Apr 15, 2021 -

Dorsch Ford Lincoln Kia responded

Thank you for this awesome feedback! We're thrilled Sam could take care of everything for you.

March 26, 2021

I bought the truck on 8-18-2018 including the express maintenance plan for 3 years at a cost of $595 added to my loan. The Dorsch Ford service guy told me it was only good for 7 oil and tire rotations so More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Van Iten
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Dorsch Ford Lincoln Kia responded

HI Jack! Thank you for reaching out. I would love to look into this for you. I was able to pull up the maintenance contract, and I do see a cap of 7 oil changes over 3 years listed on page 2. I do however, understand your frustration and we will be covering the cost of the 8th visit as a goodwill gesture. - Will Dorsch - General Manager

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