Dorsch Ford Kia - Service Center

Everything went perfect and Tom’s attention to detail is phenomenal! I like that you get a multipoint inspection, and they project your next service needs. phenomenal! I like that you get a multipoint inspection, and they project your next service needs. More

Excellent service. Very friendly service reps. They knew what they were talking about and were very informative. Big thank you to Jon Stratton. I feel like I can trust them. what they were talking about and were very informative. Big thank you to Jon Stratton. I feel like I can trust them. More

Heather kept me updated as the process took longer than expected. I appreciated being updated. I shouldn’t be required to write 25 words to complete this survey expected. I appreciated being updated. I shouldn’t be required to write 25 words to complete this survey More

The worst experience. Waited 4 hours for an air filter, tire check and hose reattach. Got update after 3 hours. I think they forgot about me and moved others ahead. I had an appointment. I think they just tire check and hose reattach. Got update after 3 hours. I think they forgot about me and moved others ahead. I had an appointment. I think they just don't want customers like me anymore. They used to be good. I have left positive reviews in the past. More

Had service on my 2017 F150, Thomas Stinson was my adviser and I was completely satisfied with the whole process. He took the truck in before my scheduled time and had the truck back including the w adviser and I was completely satisfied with the whole process. He took the truck in before my scheduled time and had the truck back including the wash in about 50 minutes. The lounge was comfortable with WiFi available and soft drinks . Thomas was very thorough and explained everything. Couldn’t be happier. More

Had trouble with shifting in between 4 and 5 gear they tore transmission apart and fixed all under warranty great Job quantity work outstanding people tore transmission apart and fixed all under warranty great Job quantity work outstanding people More

The gentleman that handled my oil change & tire rotation was about the nicest person I have ever met. Outstanding! Sorry I can’t find his picture below and I don’t remember his name. was about the nicest person I have ever met. Outstanding! Sorry I can’t find his picture below and I don’t remember his name. More

Our experience at Dorsch Ford has been very good. The salesman was very knowledgeable and very helpful. We did not feel pressured in any way. He seemed sincere in getting the best deal for us. The financ salesman was very knowledgeable and very helpful. We did not feel pressured in any way. He seemed sincere in getting the best deal for us. The finance staff was very courteous and efficient. More

Tried to get emergency Service for my vehicle....no help! The service engine light went on. Need to have the vehicle for out of town guests. Their answer is to leave the vehicle ( the fact i live out of tow The service engine light went on. Need to have the vehicle for out of town guests. Their answer is to leave the vehicle ( the fact i live out of town and need a vehicle was of no concern to them). Schedule an appointment was the answer so I guess I have to wait till next week as I need the vehicle this week. So much for emergency service! More

Totaled my car and cost me $2000 My daughters 6 month old 2020 KIA went there for a warranty repair and their tech totaled it on a test drive. Their insurance paid for the car, but no My daughters 6 month old 2020 KIA went there for a warranty repair and their tech totaled it on a test drive. Their insurance paid for the car, but not the mats or the winter tires and rims that she had bought and had just 3 months on them. They are of no use to her now that the car is totaled. It seems that Mike Dorsch doesn't want to do the right thing and cut a check for them, so she is out $2000 through no fault of her own. Not the best business practice! More