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Dorsch Ford Kia - Service Center

Green Bay, WI

4.7
604 Reviews

604 Reviews of Dorsch Ford Kia - Service Center

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July 01, 2021

Excellent speedy service. The staff members were very polite. I was able to schedule the service on the day I needed to have the work done and it was done in under the allotted timeframe I was told it wo More

by bikekat60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dorsch Ford Lincoln Kia responded

We’re delighted we could deliver an excellent experience! - Dorsch Lincoln Team

June 27, 2021

Always a pleasant experience when I need my maintenance work done on my vehicle. Brandon, the service advisor, was again very friendly and very informative. More

by Kathy Rasmussen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Allcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Brosig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Bott, Jon Stratton
Jun 28, 2021 -

Dorsch Ford Lincoln Kia responded

Thanks for your confidence in Brandon and the Dorsch Lincoln team! It is always our pleasure to take care of you, Kathy!

June 23, 2021

Becca was great she checked me in Brian in parts ordered Becca was great she checked me in Brian in parts ordered spare tire for me Pete carried it out & put it in All were helpful & nice More

by C_menden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca service / Brian & Pete parts
Jun 24, 2021 -

Dorsch Ford Lincoln Kia responded

We're so happy Becca, Brian, and Pete could help make this a good experience. Thank you for the review! We look forward to seeing you again soon! – Dorsch Lincoln

June 11, 2021

This service department is the worst I’ve ever had the misfortune to go to I went for a recall which nobody had a clue what was wrong and I was treated like l didn’t exist More

by Vprib
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kincade
Jun 11, 2021 -

Vprib responded

t is the worst I’ve ever had the..." This service department is the worst I’ve ever had the misfortune to go to I went for a recall which nobody had a clue what was wrong and I was treated like l didn’t exist

Jun 25, 2021 -

Dorsch Ford Lincoln Kia responded

Thanks for reaching out. This is certainly not the type of experience we would expect for our customers and we would like to opportunity to discuss what may have gone wrong with your visit. Please reach out at your convenience, Brett Mastey - Service Manager - 920-469-3625

June 04, 2021

This is the third time this has happened to my car, each time activated after a car wash and then driving less than a mile. Parts were replaced the first two times, this time “the computer was just reset.” More

by Beal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mannie
Jun 18, 2021 -

Dorsch Ford Lincoln Kia responded

We value our customers' time and feedback and we apologize for not meeting your needs. Our goal is to address your concerns and hopefully turn this negative experience into a positive one. Brett Mastey - Service Manager - 920-469-3625

Jun 21, 2021 -

Beal responded

The service department at your Lineville location is very good, but when it comes to any type of repair work that has to be completed at your main location, I have had nothing but disappointment. It took almost two months to get the cargo net installed when I got the vehicle, and I had to call KIA headquarters to get it completed. My salesman tried to install it with sticky tape! Very disappointing!

May 30, 2021

I was so pleased with Dorsch Ford East when my car wouldn’t start-so helpful in getting it repaired. Mannie was great. Thanks much More

by Lynn Baumgartner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mannie
Jun 02, 2021 -

Dorsch Ford Lincoln Kia responded

Thanks for the five-star rating and kind words, Lynn! We're so happy Mannie gave you such excellent care! - Dorsch Lincoln

May 29, 2021

Today regular maintenance work was done accurately and quickly. Heather did a good job of explaining service condition of my vehicle. Out in record time. More

by Jabirbox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heathet
Jun 01, 2021 -

Dorsch Ford Lincoln Kia responded

We're so happy Heather and our team could help make this maintenance visit so enjoyable! Thank you for the awesome review! We look forward to seeing you at your next appointment! – Dorsch Lincoln

May 24, 2021

A service team member greeted me as soon as I got out of my car and walked me to the service counter. There Heather took care of me for the rest of the appointment. She was courteous and explained in deta More

by GBnut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
May 25, 2021 -

Dorsch Ford Lincoln Kia responded

Thanks for sharing your experience with Heather and the Dorsch Lincoln service team! it was our pleasure to take care of you!

May 21, 2021

Oil change was done in a timely manner. We were pleasantly surprised to get a toy car for my grandson to play with and keep. We enjoyed the popcorn and drink while we waited. Our car came back ni More

by Shoopy22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Dorsch Ford Lincoln Kia responded

It was our pleasure to take care of you! We're so glad you enjoyed your experience with us at Dorsch Lincoln and we hope to work with you again.

May 05, 2021

I have been to this dealer several times and every time the staff have been welcoming, professional, and I am always satisfied with the work that is done. The environment is always clean and comfortable as More

by Bernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deb Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Dorsch Ford Lincoln Kia responded

This is a fantastic review! Thanks from the entire team at Dorsch Lincoln!

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