Dorsch Ford Kia - Service Center

I have never had problems with this dealership in the past. This time my assigned service department assistant was not competent to do his job. Week one I took the auto in for 60,000 mile work. The tech past. This time my assigned service department assistant was not competent to do his job. Week one I took the auto in for 60,000 mile work. The technician noticed a leak in the water pump and the power take unit (PTU). I was asked to leave the auto overnight so they could get the part in and do all of the work at once. I was called and told the part did not arrive, so I should take the auto home until next week.(No auto for two work days.) No call on Monday. I called on Tuesday, no return call. On Thursday at approximately 6:30 am I received a voice mail to bring it in at 7 am to get the work done. I was working out of town and did not see the message until midday. I called on Friday and did not get a return call. I called on Saturday and left a message that I would bring the car in Monday after work. No call to say no. I dropped it off on Monday after work. I called on Tuesday, no return call. I called on Wednesday and was told no technician available, but it will be done Thursday. I said I needed the vehicle on Thursday afternoon to work out of town. He said he would talk to the technician. He called back and asked me to return his call. I called back and he was gone. A different assistant called back and offered a loaner (I was never allowed to speak to a different assistant until this time).Wednesday evening I picked up the loaner from the efficient employee. I was told I would receive a call from the original assistant on Thursday. No call by 3 pm, so I called. He said he did not know the status of the work order, but would call me back. He called back and left a message stating it would be finished tomorrow. I was called by original assistant Friday morning and told the vehicle was ready to pick-up. Friday after work I returned the loaner and got my vehicle back. (Four more work days without my auto. ) Again, the competent assistant was there to process the return of the loaner. Again, this is not the usual service from Dorsch, but it was an awful experience. I know it is difficult to find qualified staff. However, it should not have taken so long for Dorsch to get another employee in to fix the problem. More

Very friendly team members and they go above and beyond to make sure everything is taken care of with your vehicle and that the customer is completely satisfied. to make sure everything is taken care of with your vehicle and that the customer is completely satisfied. More

Dorsch Ford always knows how to fix the problem with my vehicles. Five stars for Rob Brosig for his friendly and knowledgeable help in getting my 2010 Ford Escape fixed at a reasonable price. I would recom vehicles. Five stars for Rob Brosig for his friendly and knowledgeable help in getting my 2010 Ford Escape fixed at a reasonable price. I would recommend Dorsch Ford to anyone. More

The staff all were very friendly and efficient from arrival to leaving having my vehicle serviced. I have never encountered any problem with cars I have either purchased at the dealership or with the s arrival to leaving having my vehicle serviced. I have never encountered any problem with cars I have either purchased at the dealership or with the service I’ve received. More

Becca is the most intelligent, dependable, knowledgeable and insightful service person we have ever had. She is also personable, kind and fun! Give her a raise. Jane Neverman and insightful service person we have ever had. She is also personable, kind and fun! Give her a raise. Jane Neverman More

My interactions with staff have always been positive and most times found services to be timely and efficient. Worked with dark haired woman this time & she was delightful most times found services to be timely and efficient. Worked with dark haired woman this time & she was delightful More

Excellent speedy service. The staff members were very polite. I was able to schedule the service on the day I needed to have the work done and it was done in under the allotted timeframe I was told it wo polite. I was able to schedule the service on the day I needed to have the work done and it was done in under the allotted timeframe I was told it would take. More

Always a pleasant experience when I need my maintenance work done on my vehicle. Brandon, the service advisor, was again very friendly and very informative. work done on my vehicle. Brandon, the service advisor, was again very friendly and very informative. More

Becca was great she checked me in Brian in parts ordered Becca was great she checked me in Brian in parts ordered spare tire for me Pete carried it out & put it in All were helpful & nice Becca was great she checked me in Brian in parts ordered spare tire for me Pete carried it out & put it in All were helpful & nice More

This service department is the worst I’ve ever had the misfortune to go to I went for a recall which nobody had a clue what was wrong and I was treated like l didn’t exist misfortune to go to I went for a recall which nobody had a clue what was wrong and I was treated like l didn’t exist More