Dorsch Ford Kia - Service Center

Great service on oil change and tire rotation. Plus a heads up on service that will be needed in the future Plus a heads up on service that will be needed in the future More

Great service, work done in a timely manner, staff were very friendly and attentive. Would recommend Dorsch very friendly and attentive. Would recommend Dorsch More

Service completed on time and all my questions were answered with a friendly attitude. Thanks for the great job answered with a friendly attitude. Thanks for the great job More

I had called in for service on my vehicle and when I arrived they were ready for me they check what they needed to do they had a great location for waiting for my vehicle along with free refreshments an arrived they were ready for me they check what they needed to do they had a great location for waiting for my vehicle along with free refreshments and popcorn and a wonderful television to watch. Their service was done in a timely manner and when finished it was explained to me everything that was checked on the car. More

All went well with 10k service except I think the 3% service charge for using master card is a bummer ! service charge for using master card is a bummer ! More

Awesome service and follow though. Rob Brosig kept me informed through out the entire process. Thanks, Rob Rob Brosig kept me informed through out the entire process. Thanks, Rob More

Heather went above and beyond the call of duty to squeeze me in for an oil change today. me in for an oil change today. More

I brought my 2019 kia in for service on 4/13/22, service invoice number 53162. The work was done and I was very satisfied with that. However, it being a 3 hour they forgot I was waiting, I had to go ask if invoice number 53162. The work was done and I was very satisfied with that. However, it being a 3 hour they forgot I was waiting, I had to go ask if my car was done. Service advisor Brad checked me in and Robert Brosig was to check me out. More

I went in for service without an appointment & they got me in within an hour. me in within an hour. More

I believe service is 50% of the sales. My service needs began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I deal began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I dealt with a couple of issues of poor customer service and poor communication by the service manager. At that time I spoke to the service department manager and explained my concerns. The engine finally went out on the car and it was covered under the factory warranty so I was able to get a new engine. I have since still been dealing with the service manager on a reimbursement issue. I have sent voicemail message and email both several weeks apart giving him time to answer me. To this date he has not contacted me. I guess I will go to kia and see if I can get some response from them. If you are having car warranty issues or concerns that will need attention I do not recommend Dorsch's service center More