Dorsch Ford Kia - Service Center

Celeste my service technician was professional and friendly!! The service was complete and done in a timely manner . Waiting area so nice! friendly!! The service was complete and done in a timely manner . Waiting area so nice! More

Things went as well as could probably be expected, considering our first service rep got Covid the day after we started working with him but the other guys picked up the slack and got us a rental even considering our first service rep got Covid the day after we started working with him but the other guys picked up the slack and got us a rental even though with EAA going on there were hardly any cars available. I think Ford held things up more than anything deciding whether to fix our transmission or put in a new one. But all in all your service department did a pretty nice job. More

Very helpful and efficient Timely Answered all of my questions Very polite Washed my Truck questions Very polite Washed my Truck More

Everyone was polite and helpful. They fit my car in to the schedule when the dashboard warning lights lit up. The shuttle driver was great too! I am grateful for everything they did They fit my car in to the schedule when the dashboard warning lights lit up. The shuttle driver was great too! I am grateful for everything they did to give me such good service. More

The service tech was very friendly and helpful. Told me exactly what needed to be done and what could wait until the next visit. Told me exactly what needed to be done and what could wait until the next visit. More

Awesome service from Brad. Got my car back in record time and in perfect shape. Also had a great loaner vehicle. Thanks! Got my car back in record time and in perfect shape. Also had a great loaner vehicle. Thanks! More

First time at Dorsch. Very prompt,efficient, and thoughtful. I have found a place to service my Ranger. Very prompt,efficient, and thoughtful. I have found a place to service my Ranger. More

I brought my vehicle in after a very unfortunate incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted dire incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted directly. I was the only person the vehicle was registered to and the only one to be there in person. After the collision center left several messages at the wrong number (they were forwarded to me) I contacted them to let them know they had the wrong number. They contacted that wrong number 2 more times after that and still had not contacted me directly. I had my vehicle scheduled a month and a half out. When I dropped off my vehicle, I filled out another form on how I wanted to be contacted. A day later they contacted the wrong number again to let me know it would take 2 weeks rather than the initial quoted and agreed upon 1 week. I called back and left my number again and never received a call back. At this point my frustration level was high. I stopped in in person the following day to have the wrong number deleted from any association with my account. I also expressed my extreme frustration with the noncommunication and the schedule change. I admit I was upset but at no point did I attach any individuals. I am upset with the situation and the process. I was told that there was nothing they could do about it. I asked for a vehicle to drive since the car was going to be tied up for longer than originally planned. I expressed I did not have time to sit around, and I was going to pick up a driver for the “loaner” to have the paperwork ready when I returned. Upon my return there was no paperwork completed and they wouldn’t complete any without a credit card. I would not give a card for what was not my fault and have to pay for their errors. At this point I was told I would not be getting a car without a card. I expressed my frustration in the situation again and proceed to lodge a complaint at the main building. My complaint was heard, and I felt listen to. The person requested some time to investigate my complaint and get back to me. I agreed. Shortly after I left, I received a call from the collision center manager stating he hear how I treated his employees, and it would not be accepted, and they do not wish to do business with me. I needed to come, pick up, my vehicle and take my business else ware. Never did this person ask my side of the story or address any other issue. I can’t say how terrible the customer service was by the collision center. I will not recommend nor do business with them ever again. More

Thomas Stinson was a pleasure to deal with, a true asset to the dealership. He made me welcome and got me in and out as fast as possible so I could get on with my vacation. Everyone was friendly and profess to the dealership. He made me welcome and got me in and out as fast as possible so I could get on with my vacation. Everyone was friendly and professional More

I have always been treated fair. And any problems were taken care of in a timely matter. I know it’s not the dealers fault with all the recalls. Kinda a pain. And any problems were taken care of in a timely matter. I know it’s not the dealers fault with all the recalls. Kinda a pain. More