Dorsch Ford Kia - Service Center

Awesome service and follow though. Rob Brosig kept me informed through out the entire process. Thanks, Rob Rob Brosig kept me informed through out the entire process. Thanks, Rob More

Heather went above and beyond the call of duty to squeeze me in for an oil change today. me in for an oil change today. More

I brought my 2019 kia in for service on 4/13/22, service invoice number 53162. The work was done and I was very satisfied with that. However, it being a 3 hour they forgot I was waiting, I had to go ask if invoice number 53162. The work was done and I was very satisfied with that. However, it being a 3 hour they forgot I was waiting, I had to go ask if my car was done. Service advisor Brad checked me in and Robert Brosig was to check me out. More

I went in for service without an appointment & they got me in within an hour. me in within an hour. More

I believe service is 50% of the sales. My service needs began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I deal began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I dealt with a couple of issues of poor customer service and poor communication by the service manager. At that time I spoke to the service department manager and explained my concerns. The engine finally went out on the car and it was covered under the factory warranty so I was able to get a new engine. I have since still been dealing with the service manager on a reimbursement issue. I have sent voicemail message and email both several weeks apart giving him time to answer me. To this date he has not contacted me. I guess I will go to kia and see if I can get some response from them. If you are having car warranty issues or concerns that will need attention I do not recommend Dorsch's service center More

My service writer was very upfront knowledgeable and keep me informed about my vehicle. My vehicle repair was done quickly and efficiently. I would use Dorsch Ford again me informed about my vehicle. My vehicle repair was done quickly and efficiently. I would use Dorsch Ford again More

Excellent service. Looks out for the customers best interest and make they feel comfortable. interest and make they feel comfortable. More

Customer service and attention to detail are phenomenal ! Friendliness and response time is always exceptional Friendliness and response time is always exceptional More

The service advisor was well informed. The service was prompt and reasonably priced. I was a little disappointed that a previous brake overhaul needed to be redone at my expense after only 18 months. prompt and reasonably priced. I was a little disappointed that a previous brake overhaul needed to be redone at my expense after only 18 months. More

I regularly service my Ford Fusion with Dorsch and they have treated me well each time over 2 years. have treated me well each time over 2 years. More