Dorsch Ford Kia - Service Center

Awesome service from Brad. Got my car back in record time and in perfect shape. Also had a great loaner vehicle. Thanks! Got my car back in record time and in perfect shape. Also had a great loaner vehicle. Thanks! More

First time at Dorsch. Very prompt,efficient, and thoughtful. I have found a place to service my Ranger. Very prompt,efficient, and thoughtful. I have found a place to service my Ranger. More

I brought my vehicle in after a very unfortunate incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted dire incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted directly. I was the only person the vehicle was registered to and the only one to be there in person. After the collision center left several messages at the wrong number (they were forwarded to me) I contacted them to let them know they had the wrong number. They contacted that wrong number 2 more times after that and still had not contacted me directly. I had my vehicle scheduled a month and a half out. When I dropped off my vehicle, I filled out another form on how I wanted to be contacted. A day later they contacted the wrong number again to let me know it would take 2 weeks rather than the initial quoted and agreed upon 1 week. I called back and left my number again and never received a call back. At this point my frustration level was high. I stopped in in person the following day to have the wrong number deleted from any association with my account. I also expressed my extreme frustration with the noncommunication and the schedule change. I admit I was upset but at no point did I attach any individuals. I am upset with the situation and the process. I was told that there was nothing they could do about it. I asked for a vehicle to drive since the car was going to be tied up for longer than originally planned. I expressed I did not have time to sit around, and I was going to pick up a driver for the “loaner” to have the paperwork ready when I returned. Upon my return there was no paperwork completed and they wouldn’t complete any without a credit card. I would not give a card for what was not my fault and have to pay for their errors. At this point I was told I would not be getting a car without a card. I expressed my frustration in the situation again and proceed to lodge a complaint at the main building. My complaint was heard, and I felt listen to. The person requested some time to investigate my complaint and get back to me. I agreed. Shortly after I left, I received a call from the collision center manager stating he hear how I treated his employees, and it would not be accepted, and they do not wish to do business with me. I needed to come, pick up, my vehicle and take my business else ware. Never did this person ask my side of the story or address any other issue. I can’t say how terrible the customer service was by the collision center. I will not recommend nor do business with them ever again. More

Thomas Stinson was a pleasure to deal with, a true asset to the dealership. He made me welcome and got me in and out as fast as possible so I could get on with my vacation. Everyone was friendly and profess to the dealership. He made me welcome and got me in and out as fast as possible so I could get on with my vacation. Everyone was friendly and professional More

I have always been treated fair. And any problems were taken care of in a timely matter. I know it’s not the dealers fault with all the recalls. Kinda a pain. And any problems were taken care of in a timely matter. I know it’s not the dealers fault with all the recalls. Kinda a pain. More

Great service on oil change and tire rotation. Plus a heads up on service that will be needed in the future Plus a heads up on service that will be needed in the future More

Great service, work done in a timely manner, staff were very friendly and attentive. Would recommend Dorsch very friendly and attentive. Would recommend Dorsch More

Service completed on time and all my questions were answered with a friendly attitude. Thanks for the great job answered with a friendly attitude. Thanks for the great job More

I had called in for service on my vehicle and when I arrived they were ready for me they check what they needed to do they had a great location for waiting for my vehicle along with free refreshments an arrived they were ready for me they check what they needed to do they had a great location for waiting for my vehicle along with free refreshments and popcorn and a wonderful television to watch. Their service was done in a timely manner and when finished it was explained to me everything that was checked on the car. More

All went well with 10k service except I think the 3% service charge for using master card is a bummer ! service charge for using master card is a bummer ! More