Dorsch Ford Lincoln Kia

Everyone at the Dorsch dealership was friendly and helpful. My salesperson, Casey, was great at getting my questions answered on the new Kia Optima that I purchased. We did quite a bit of emailing ba helpful. My salesperson, Casey, was great at getting my questions answered on the new Kia Optima that I purchased. We did quite a bit of emailing back and forth and he kept me informed on the whole process as I live 90 miles from the dealership. I love my car! More

I received a quote over the Internet and went in to have my trade looked at. Nell is who I emailed and Jim helped me on arrival. Not sure if they were under staffed but it seemed like I was waiting a lot. W my trade looked at. Nell is who I emailed and Jim helped me on arrival. Not sure if they were under staffed but it seemed like I was waiting a lot. Waited for someone to greet me, waited while they found someone to help me, waited while they found a car for me to test drive, wait for appraisal of my vehicle, waited for them to give me final price, waited for them to give me back my keys so I could leave. I was disappointed on amount they were giving me on my trade. Also disappointed that the payments they quoted me were not for the apr I was looking at. It was one they made up. They said that was because they didn't know my credit score, well run it and you would see I qualify for the one I was expecting. More

My 2012 Kia was taken in for a failed instrument cluster. It was promised in about a week and completed, BUT: I asked that an oil change and tire rotation be done while it was there, and was told all work It was promised in about a week and completed, BUT: I asked that an oil change and tire rotation be done while it was there, and was told all work was complete the day prior to pickup. After paying for the servicing and returning home, I noted that the multi-point inspection report card had "NO" written next to the tire rotation. Upon looking at my receipt, it stated on the last page "No tool for locking lug nuts". I called and spoke with Shane Smith, the person that had assured me all was done. He spoke with the technician, who stated that the tool was not in my vehicle (the service department doesn't have tools?) Shane called me back to explain this, and as instructed, I checked in the tire kit area of my car, and promptly found that tool. He then offered to let me chose a trip back for the rotation (an 80 mile round trip) or refund for the tire rotation. As they didn't do the rotation in the week they had the vehicle (and tool), and considering the waste of time and fuel to reschedule, drive there, have the work done and return, I requested the refund. A check for $ 17.88 was received several days later. Checking with closer dealer, I was told a tire rotation was $ 19.99. Now additional time must be wasted in scheduling the incomplete work, driving, waiting for the rotation to be done, and I will have to pay additionally. The instrument cluster does seem to working appropriately now, so that's great. Assuming the oil change was really done, that's great. The tire rotation not done - very bad. Overall experience - frustrating on the tire rotation part. Had all been done, the rating would have been great overall. More

Just got done buying a new Kia sorento from Rob and Ryan, both were very professional and knowledgable, thanks to Rob for getting the deal done quickly and fairly and getting us a new vehicle to drive home both were very professional and knowledgable, thanks to Rob for getting the deal done quickly and fairly and getting us a new vehicle to drive home in - his never say no attitude was refreshing and he was able to make it happen, even gave me a tip on a hot fishing spot! ill be back to dorsch for another vehicle! More

I was lied to by Ray Besaw. He told me to come in they had a Navigator in stock to look at. When I arrived within an hour, there was no Navigator, in fact Ray had left due to an injury. I was treated the had a Navigator in stock to look at. When I arrived within an hour, there was no Navigator, in fact Ray had left due to an injury. I was treated the worst salesman I have ever experienced in Tom Besaw. He said he'd pay my wife $500 if we found a Navigator somewhere else, he physically challenged me to a fight and then insulted us by saying we couldn't afford this vehicle. If he is your salesman, I'd stop and either leave or ask for someone not named Besaw. More

everyone was great, helpfull and fun. i would let my family and friends know about kris he was great and did not push you too buy . family and friends know about kris he was great and did not push you too buy . More

service tech did things not on repair order. pulled dash cover back & hid wires for PORTABLE satellite radio.Hidden wires including those needed to run radio such as auxilary line and antenna end. When ques cover back & hid wires for PORTABLE satellite radio.Hidden wires including those needed to run radio such as auxilary line and antenna end. When questioned by Pete Dorsch it was denied by tech. This left me to go to another body shop to find out how to remove dash panel & retreive wires. Pete Dorsch stood behind his tech and was not even willing to look at the situation since he was told by the tech he didn't do it. All I know is it was not that way when it was brought in. The lack of willingness to at least look at the situation proves to me that the $1000.00 I spent there tyhat day was Pete Dorsch's bottom line. Not really customer satisfaction. More

GREAT dealership to work with and the best salesman!! Nice to have worked with such customer oriented facility. Will definately recommend to others. I will also travel here to have my vehicle serviced. G Nice to have worked with such customer oriented facility. Will definately recommend to others. I will also travel here to have my vehicle serviced. Great place keep up the great work you do. More

fast,(told the sales what i was looking for ) quick,(he showed me the car ) beyond my requirement(it had suff i would wish for but did not think i could aford..).very short waiting time between processes t showed me the car ) beyond my requirement(it had suff i would wish for but did not think i could aford..).very short waiting time between processes they even had diet caffine free pop no surprizes More

Ray was very knowledgeable and helpful when selecting my new Ford Fusion. He clearly knows the product and provided a lot of information. I am very pleased with my purchase! new Ford Fusion. He clearly knows the product and provided a lot of information. I am very pleased with my purchase! More