Dorsch Ford Lincoln Kia

Used Car My wife and I were in the market for a used vehicle. We did quite a bit of research ahead of time and knew what we were looking for. On our first vi My wife and I were in the market for a used vehicle. We did quite a bit of research ahead of time and knew what we were looking for. On our first visit to Dorsch East our salesman didn't listen very well to what we were looking for and kept pushing us out of our budget. We tried Dorsch West and test drove a vehicle that we found online. Gene was very personable and helpful. When we decided to purchase the car him and Ryan stayed after close on a Saturday to make it happen. We had a very good experience; the staff were personable and friendly, they answered every questions, the vehicle was incredibly clean, and the price was competitive. More

We didn't want to trade cars for a fixable problem. After multiple attempts to get a grinding noise resolved on our left front wheel (with another dealer) we drove an extra hour to get to Dorsch. They After multiple attempts to get a grinding noise resolved on our left front wheel (with another dealer) we drove an extra hour to get to Dorsch. They LISTENED CAREFULLY to our history with the car (which we had originally purchased from them,) took the car into the garage to look at it and within a half hour had a diagnosis. They didn't have the parts on site (1½ hours away) and we were prepared to make another appointment when DOUG ERTMAN came back and said "his tech" said he could get it done in time for our drop-dead time to leave for another activity. Somehow they got the parts, the work was done and we were on the road 2 hours later - almost 2 hours BEFORE our drop-dead time. Best of all, no more noise that my husband was sure could be fixed AND we have a car that we are in love with again. More

glad we went back to dorsch had a bad experience four years ago on our last kia but thought we would stop in and at least have them give us their best offer. Our salesman was ve had a bad experience four years ago on our last kia but thought we would stop in and at least have them give us their best offer. Our salesman was very personable and not pushy. took it for a test drive and enjoyed the smooth ride and quick acceleration even though the engine was a 1.8 litre. I asked Chad to give us his best offer because we were going to shop around. He came back with a price and I told him we were going to another dealer. He asked us what it would take to take this vehicle home, I gave him what I thought was a ridiculous low price. He of course checked with higher ups and came back and said we had a deal. We were not really ready to purchase, but with this kind of deal we signed on the dotted line. I would recommend this salesman to anyone. made us feel welcome and showed us around the dealership (which was immaculate and inviting) It was in all a great experience. More

They listened - Now i'm square, and I dont care. I got stuck with a car I didn't want. I love hatchbacks. They fit my needs and my life. Little over 2 years ago I purchased a new used one. I only ow I got stuck with a car I didn't want. I love hatchbacks. They fit my needs and my life. Little over 2 years ago I purchased a new used one. I only owned it for a month and it spent more time at the dealers than I did driving it. After they told me they were tearing out the transmission. I knew this was not the car for me. I drive an hour one way to work.. I told the dealership they had the car longer than I did, but would not help me out. I was S.O.L. I ended up purchasing the fleet vehicle I was driving since I had already been driving it for over 2 weeks and at least I knew it got from point A to B. At first I was excited I had a different car but It quickly wore off. It wasn't my hatchback and after I had to pay 90 dollars to have a head light bulb changed I was pretty pissed. How does an all American car company for the average consumer design a vehicle that you cant change your own head lamp, Shopping time. I went in with quite a list and had vehicles listed on paper that I wanted to look at and test drive. After Gene listened to all my must haves he suggested a car I would of never considered. A Kia Soul. Easy head lamp replacement,, spare tire included, (NO stupid inflator kit). arm rest height, good gas mileage, and a MUST hatchback where seats will lay down flat. Ok, I took it for a test drive. Impressed.. Finding out Gene was a Soul owner himself and had a lot of first hand information about the vehicle was helpful. I left I shopped, I came back. 2nd test drive. I had a payment budget I HAD to stay in. They worked and budgeted and came in within 5 dollars of my goal I was very surprised and happy. I signed the dotted line. I drove away that night another surprise. I didn't know it was the vehicle I wanted, but by listening to my needs, Gene matched me to the vehicle I needed. Great Job. Gene gave me a call the next morning to see how my first ride in the Soul went. Great. Also a first to have a dealership call you to see how you like it. I would go back and would recommend Gene Eck and their team at Dorsch Ford West. Proud owner of a 2014 Kia Soul. I'm now square and I don't care. More