Doral Volkswagen

On February 25, 2024, I bought a 2021 RAV 4 from El Doral Volkswagen. I was charged $400 for a tag transfer (which should ONLY cost about $200), and the car registration was never sent to my home. After Volkswagen. I was charged $400 for a tag transfer (which should ONLY cost about $200), and the car registration was never sent to my home. After 20 days from the day of the purchase, the tag transfer was not done. I called the tax collector, and there was nothing submitted for the transfer of the tag from my old car to the new one. Then, I called the salesman, Fidel. He said he would call me back, but he never did. Then Fidel did not answer the phone anymore. I also called El Doral Volkswagen to ask for Ruben, who handled our financial transaction, but nobody answered me there either. I was sent several times to voice-mail. After various attempts, somebody answered the phone and told me that there was nobody there to address my situation. This person said that I need to go back to dealer in Miami. So drove all the way to El Doral to get my registration. The dealer is one hour away from my home. I met with Alejandro Bartoli. When he handed me the car registration, I realized that the reason I never got it was because the dealer had registered the car with their address. They had the registration in their posetion all the time, but they never called me to let me know that they had it. Alejandro Bartoli told me that he will correct the mistake , and that my registration will be sent to my home the following day. That never happened. It’s been more than a month since then, and I haven't received anything. I called endlless times and left several messages. Nobody responded. They are the worst dealer ever. Eventually, I contacted the DMV, and I had to do everything because they never did their job. The problem I have now is that I attempted to get the title of my car, but the DMV would not send it to me because apparently somebody else has already printed the tittle. I don't know where my car tittle is. These people in El Doral Volkswagen do not know how to do their job or they are trying to scam me. Either way I regret buying a car from them. Dealing with them has been a nightmare. Never buy any car in this dealer. It is by far the worst car buying experience I have ever had in 30 years since I bought my first car. Stay away! All the people I had to deal there have been careless and deceiving. They have been evasive, unhelpful, disrespectful with my time and very dismissive with my concerns. Their behavior has been unprofessional and uncaring. They have no customer service skills. I am very disappointed on the way El Doral Volkswagen and its employees for the way they handled my business. Nobody takes responsibility there. They treat their customers like trash. More

Falta de profesionalidad del financista kevin. Todavía estoy esperando por el trámite que firme la cancelación de garantía ext que por error se puso.y esto se discutió en presencia de su jefe de Todavía estoy esperando por el trámite que firme la cancelación de garantía ext que por error se puso.y esto se discutió en presencia de su jefe de departamento ya pasaron las 6 0 8 semanas y ni responden a los mensajes que le mando.yo tengo en mi poder el documento que me mandaron pero bueno al parecer el factor dinero esta por encima de el prestigio de este concesionario vw del doral. Ojo cuidado con esto que al parecer estas escenas se repiten con frecuencias... More

The experience was absolutely amazing and seamless. The professionalism of our salesman was top-notch. Ali went above and beyond to ensure we were 100% satisfied with our purchases and we are beyond th The professionalism of our salesman was top-notch. Ali went above and beyond to ensure we were 100% satisfied with our purchases and we are beyond thankful for the incredible service he gave us while making the experience very pleasurable. We highly recommend this dealership and please ask for Ali. Way to go Ali! We are elated with our Cross Sport Altas and Altas with captain chairs. What a terrific experience!!! More

I am so grateful I had the opportunity to work with Ali. He was extremely kind and helpful. Highly recommend! He was extremely kind and helpful. Highly recommend! More

Ali has always been so helpful, this is the third card he assisted us with!! Thank you always assisted us with!! Thank you always More

Great costumer services. They helped me a lot. The seller was very attentive and careful. They helped me a lot. The seller was very attentive and careful. More

Writing a review about my experience. Ali our salesperson was professional and outgoing. Had a nice interection with him. Ali our salesperson was professional and outgoing. Had a nice interection with him. More

Very good and persistent delivers on what he says, honest. always available efficient with time. honest. always available efficient with time. More

Ali and Doral VW were extremely professional and we had a great experience working with them! Would recommend anyone interested in any VW vehicle to give Ali and Doral VW a call. great experience working with them! Would recommend anyone interested in any VW vehicle to give Ali and Doral VW a call. More

I had the best experience thanks to Jordan Fajardo. He was very kind and helpful. He explained everything with details to me and helped me to find the best deal. If you need to buy a car and you are lo He was very kind and helpful. He explained everything with details to me and helped me to find the best deal. If you need to buy a car and you are looking for someone that really helps, look for Jordan Fajardo. More