Doral Volkswagen

Great service Roberto is excellent. From the moment I arrived he took care of everything that I needed. Kept me informed of the status of service and finished ahe Roberto is excellent. From the moment I arrived he took care of everything that I needed. Kept me informed of the status of service and finished ahead of time. Very respectful at all times. Nice service center. My car’s lease time is up and as soon as I am ready I would definitely continue with VW. Thank you Roberto for your time and dedication. More

Great VW Service Visit Took my 2013 GOLF TDI in for an express service visit to replace the current battery with a new VW OEM battery. My service adviser was Greg and he wa Took my 2013 GOLF TDI in for an express service visit to replace the current battery with a new VW OEM battery. My service adviser was Greg and he was EXCELLENT - courteous, professional and he quoted 90 minutes for the job...and 90 minutes it was. I will certainly be taking my other VW's to Greg at Esserman International Volkswagen! More

Discount not honored I was offered a discount when I made the appointment and when I picked up my car it was not honored. I visited 2 weeks prior and was under the impress I was offered a discount when I made the appointment and when I picked up my car it was not honored. I visited 2 weeks prior and was under the impression that under the lease there was no charge. The person taking my info never mentioned this and I wasted my time. More

Very good Todo bien , gran amabilidad, sólo los presios muy altos recomiendo al señor Ciro, y a Daniel fueron muy profesional me gustó el trabajo y la atención Todo bien , gran amabilidad, sólo los presios muy altos recomiendo al señor Ciro, y a Daniel fueron muy profesional me gustó el trabajo y la atención y con el cuidado que trabajaron en mi auto les recomiendo a otros ir a este dealer. Gracias More

Fixed what no one else would I had an issue with my car that only happened intermittently. I have taken the car to other dealers who said if it is not happening when we look I had an issue with my car that only happened intermittently. I have taken the car to other dealers who said if it is not happening when we look at the car there is nothing to do Esserman took the time to allow the problem to occur and fixed it the first time! More

Outstanding Service Right on time and trustworthy. Excellent service. Good approach. Did not feel that there was an up selling of any unnecessary service. Performed the Right on time and trustworthy. Excellent service. Good approach. Did not feel that there was an up selling of any unnecessary service. Performed the manufacturer required service with no surprises at the end. More

Terrible customer service! I can’t even begin to explain how terrible this dealership is and they took my money and didn’t do jack to my car. I can’t even begin to explain how terrible this dealership is and they took my money and didn’t do jack to my car. More

Service It was good. The service just took a very long time to be complete. but it was good, greg was very nice and friendly. Thank you It was good. The service just took a very long time to be complete. but it was good, greg was very nice and friendly. Thank you More

great customer service great job Andres, Listened to matter being addressed, assessed the matter, and had the problem resolved in a professional, timely and caring matter, G great job Andres, Listened to matter being addressed, assessed the matter, and had the problem resolved in a professional, timely and caring matter, Great Job! More

Oil change/ tire rotation Very impressed with the help of a young man called Greg Brady. Very focused on his job and with the upmost professionalism that impressed me for his a Very impressed with the help of a young man called Greg Brady. Very focused on his job and with the upmost professionalism that impressed me for his age. The service was very good and general. The only downside was the wait that took me almost thirty minutes to be help out on the “express lane”. (that supposedly there’s no waiting) I believe there’s a lack of personal that unfortunately makes the dealer look bad. More