Doral Volkswagen

I went in to take my vehicle for regular maintenance, oil change and tire rotation. My service advisor, Andres was extremely helpful and accommodating. However, upon receiving my vehicle, I noticed they had change and tire rotation. My service advisor, Andres was extremely helpful and accommodating. However, upon receiving my vehicle, I noticed they had my car parked up far away. First time I service my car there that someone doesn’t bring it around. I found that a bit odd, so I examined my vehicle and noticed that 2 out of my 4 rims were badly scratched up, where the black paint even came off. I went directly to Andres to explain the situation. He understood and was being empathetic, but obviously not much could be done; the rims were damaged. He gave me the Service Managers card, Francisco Mora, and said he was going to reach out to him to see what can be done. I’ve taken all my vehicles here for service for years and have never had an issue. I understand mistakes happen, but the severity of damage caused to not one, but two rims is unacceptable. I take pride in my vehicle and my rims were flawless, so it goes without say why I’m extremely unsatisfied and upset. More

Francisco was very helpful and professional and was able to make things fair for me and my family to make things fair for me and my family More

Great service and very short waiting time as usual! Keep up the good work guys! Keep up the good work guys! More

PLEASANT EXPERIENCE, IN AND OUT IN A HOUR, THE WORK WAS COMPLETED ON TIME AND THE SERVICE ADVISOR WAS VERY COURTEOUS. COMPLETED ON TIME AND THE SERVICE ADVISOR WAS VERY COURTEOUS. More

La atencion siempre esta llena de mucha amabilidad y cortesia que hace que uno se sienta muy bien y el trabajo tecnico esta a la altura de la nesecidad. cortesia que hace que uno se sienta muy bien y el trabajo tecnico esta a la altura de la nesecidad. More

I’m feeling like a family in the dealer all the time and this is my 8 car with VW . Thanks this is my 8 car with VW . Thanks More

sensacional spectacular ideal the best great great great sensacional spectacular ideal the best great great great great sensacional spectacular ideal the best great great great More

Always great to bring my vehicle to Ciro, always profesional going above and beyond all expectations. profesional going above and beyond all expectations. More

Inefficiency. Mechanics are flipping vehicles without worries for customers well being. Lack of communication terrible experience Mechanics are flipping vehicles without worries for customers well being. Lack of communication terrible experience More

The guy that attended me way really nice and informative when it came to my car. He did a full diagnostic and everything was good. He also helped me by referring me the best quality tires to get for my car when it came to my car. He did a full diagnostic and everything was good. He also helped me by referring me the best quality tires to get for my car because my tires were worn. I really like the overall experience there and will keep going there! 😁 More