Doral Lincoln

Horrible buying experience! We were buying the car from out of state and in the beginning everthing went smoothly. Eduardo answered the few questions we had in regards to the condition of the car. We agr out of state and in the beginning everthing went smoothly. Eduardo answered the few questions we had in regards to the condition of the car. We agreed on a price (be careful, they tried to stick us with over $500 in "dealer fees" in the end!) and started the paper work. That's where things fell apart. The funds were delivered and Eduardo couldn't find it, then he insisted we pay FL state tax (even though we explained we would pay tax here in TX when the car arrived), neglected to mention the car only came with 1 key, delayed the title, delayed the shipping of the vehicle because he forgot how to do paperwork (seriously!), left the temp tag off the car (so it couldn't be driven when it got here, and put the car on the transport with only 1 gal of gas in the tank! After explaining to him (and his GM Mario) they both said they had done nothing wrong (even in the face of all the e-mailed documentation!) You would think buying from a name brand dealer would be smooth sailing but Eduardo and Mario both strove to do the bare min on all items and then blame anyone else for their short comings. STAY AWAY!!!!! More

I called the dealer requesting information on certain cars and to get a brief ball park figure of my trade in value. I then went to the dealership and was assigned a sales man by the name of Eddie. Worst cars and to get a brief ball park figure of my trade in value. I then went to the dealership and was assigned a sales man by the name of Eddie. Worst service I have ever recieved at a supposed 4 star dealership. I was lied to from day one everytime I was interested in one of there cars on the website I would ask the car was not available. they only had 50% of their online inventory available. I then kept being told I was approved but for different amounts and different requirements everytime the paperwork was started. As well I requested to speak to a manager several times when I called and I was continously transferred to voicemails that were full. Also I was told by several employees Miguel Otero Finance manager that I would be given a great offer for my trade in to not be upside down and that he guarentees me that I would be a able to drive a car. non of that was true. came to the end result of Hector general manager calling me 3 weeks later saying this is what we need and we cant do anything for your deal. You need more money. When I clearly was told and advised and guarenteed by other employees that I would be perfect with what I had and with a co signer. they all refused my deal and paperwork and decided to stop working with my deal. very extremely disappointed in this car dealer and their services that they provided. when the manager called me he told me he hadnt seen my paperwork but from what I told him and and what he understood my paperwork and deal would be voided nothing can be done and a unrealistic apology was given. More

Overall fantastic experience. Went to Doral Lincoln after Esserman VW sold the vehicle i'd made a deal to purchase. Found a vehicle on Doral Lincolns website spoke with Patty by phone, and made arrangements Esserman VW sold the vehicle i'd made a deal to purchase. Found a vehicle on Doral Lincolns website spoke with Patty by phone, and made arrangements to test drive later that day. When I pulled into the parking lot it was drizzling. I was immediately greeted outside by Domingo Lopez with umbrella handy. We test drove the vehicle immediately agreed on price and within two hours I was done with the entire process. Everyone from sales to finance to the insurance guy was very professional, knowledgeable and friendly! Great first time buying experience. More

Purchased used crossfire had issues from day one. After two weeks, had car problems and continue to have issues with. They claim it was certify, but not to my knowledge. Will not revisit this deal now that two weeks, had car problems and continue to have issues with. They claim it was certify, but not to my knowledge. Will not revisit this deal now that I'm stuck with a lemon. More

Dishonest, no responce in mails, no customer service, Dishonest, no responce in mails, no customer service, not fullfilling agreements, not delivering as agreed, nor repairing car before delivery as a Dishonest, no responce in mails, no customer service, not fullfilling agreements, not delivering as agreed, nor repairing car before delivery as agreed at purchase. Avoid them! More

By far the best car-buying experience I have ever had. Good, honest people. Prices are fair and nobody tries to hide anything. I'll definitely return for my next vehicle. Good, honest people. Prices are fair and nobody tries to hide anything. I'll definitely return for my next vehicle. More

The friendly service and attention got my business.very pleased with the experience.Edith,Carlos and guilbert were very helpful and conducted themselfs in a very professional manner.thanks to them the deal pleased with the experience.Edith,Carlos and guilbert were very helpful and conducted themselfs in a very professional manner.thanks to them the deal was made More

I had been looking for a new car that would have many new features for both safety and technology. The Lincoln MKX proved to be the vehicle for me. When I went to Doral Lincoln Mercury I was treated very wel features for both safety and technology. The Lincoln MKX proved to be the vehicle for me. When I went to Doral Lincoln Mercury I was treated very well by everyone I encoured from sales to finance. Additionally, when I went to pick up my car from the dealership Jose went over every item that the car had from the bluetooth to the navigation to simply how to turn the car on. I could not have asked for better service and I am more than happy with my new car. More

My wife Lizeth and I were shopping for a vehicle for her work comute. It needed to be economical and within our budget. We told oursales person what we needed and he went to work. He brought out as many key work comute. It needed to be economical and within our budget. We told oursales person what we needed and he went to work. He brought out as many keys as he can carry. No, wait....I think he had some in his pockets. The point is he gave us the opportunity to test drive a varity of vehicles within what we needed. He was informative of each vehicle and let us feel totally relaxed and confident. We never felt that pushie feeling that you sometimes get at them other dealerships. It felt great. We brought the kids along and even they felt at home; the dealer had cool juice for them and nice hot coffee or hot chocolet which ever you prefer. I must of had 3 frenh vanilla coffee's, my favorite. They even had a playroom for kids to play, how considerate. Well, I know you all are wondering what we bought. A 2009 Honda CR-V, with all the toys, black leather and shiny black paint. Lizeth is enjoying her ride too and from work, and well for me; she leaves me alone..... Thank you Doral Lincoln Mercury for making the experiance of buying a vehicle, The way it should be.........A pleasant one! More