Doral Lincoln

The best! When I called for service I was contacted right away by Service Adviser Antonio Marinelli. He advised me my car was going to be picked up at my resid When I called for service I was contacted right away by Service Adviser Antonio Marinelli. He advised me my car was going to be picked up at my residence to take it for service at the dealership. I received call from the valet/driver advising of pick up time, which was right on schedule. I got a loaner. Was notified when my car arrived at service department. A few hour later I received a call from Antonio letting me the service will take a couple of days, to keep the loaner and they will notify me when the car ready. I got call, as promised, my car was delivered back to me. Not only it was serviced but it was beautiful cleaned. I then received text advising the loaner/car was delivered back to dealership. The entire experience was EXCELlENT, from beginning to end. Everybody was very professional, including Antonio. More

bought a new lincoln & serviced my old one at same time! Eric was a great salesperson when purchasing my new Navigator & Antonio was also great while my old Navigator was in for service. Highly recommend bot Eric was a great salesperson when purchasing my new Navigator & Antonio was also great while my old Navigator was in for service. Highly recommend both Eric & Antonio. More

Great service I’ve dealt with Doral for over 6 years leasing and servicing my vehicles and have always had smooth service without surprises. If you choose to wait I’ve dealt with Doral for over 6 years leasing and servicing my vehicles and have always had smooth service without surprises. If you choose to wait for your vehicle during service they have a very comfortable waiting area with snacks and beverages. Doral Lincoln is an honest and respectable dealership. More

Battery was weak I had a great experience thanks to Carlos who is always attentive and on spot with what needs to be done . Been going to this dealership for 7 or 8 ye I had a great experience thanks to Carlos who is always attentive and on spot with what needs to be done . Been going to this dealership for 7 or 8 years and I have to say he’s always attentive even when swamped. Car was cleaned in and out which I love.the waiting area is pretty comfy and people are nice More

Transmission repaired under warranty My service advisor kept me informed as to status of vehicle. Was courteous and pleasant. My experience with my Lincoln and the certified preowned vehi My service advisor kept me informed as to status of vehicle. Was courteous and pleasant. My experience with my Lincoln and the certified preowned vehicle and it's warranty has been a good experience. More

Great Customer experience It was great experience shopping for the car. They were very conscious of our time! They offered us great on our MKC. We traded it in for Escape. I wo It was great experience shopping for the car. They were very conscious of our time! They offered us great on our MKC. We traded it in for Escape. I would definitely go back to the Doral Lincoln for our next car. More

What a Car dealer should be! Good old fashion customer service! You are not just a number, they do care if you are a happy customer or not. They are willing to work with you and l Good old fashion customer service! You are not just a number, they do care if you are a happy customer or not. They are willing to work with you and listen to what you have to say. More

The BEST customer experience, again and again Consistently, Doral Lincoln surpasses my expectations. Traded in my MKC for another MKC -- Eddie Montoya is extremely customer-focused, a great listen Consistently, Doral Lincoln surpasses my expectations. Traded in my MKC for another MKC -- Eddie Montoya is extremely customer-focused, a great listener, no-pressure consultant, and facilitated the trade/lease nicely. It took less than 3-hours for the entire transaction, and I drove off in my new vehicle extremely satisfied. By the way, I teach "Customer-Centricity" within the Corporate Learning Div/Dept for Harvard Business School, so I know great customer service when I see/experience it. More