Doral Lincoln

Customer service This is my first time coming to the dealership and completely overwhelmed by the great service. As I came to the service department I have to admit it This is my first time coming to the dealership and completely overwhelmed by the great service. As I came to the service department I have to admit it was amazing because they actually opened the door for you and ask you how we can we be of service (paraphrasing). Basically it was the concerning experience that I was not use to. In addition they will make you wait inside the lounge,however they have pastries,WiFi,and also work computers alongside with kids playroom available. Lastly they have complimentary drinks for anyone. Think of it like this .. concierge treatment with a touch of vacation resort while the vehicle is being fixed that’s an amazing experience.The people working there ensure everything is ok and always do follow up. Lastly love the water bottle they give you .. touch of class. You have to see the bottle for yourself. Anyway the one that made it a better experience was the service department,but Onyx was the one that indeed has went far more than anyone with certain situations that was unexpected and really DOES take care of you. Without giving too much detail .. Onyx provided the best customer focus ,sympathy,but assurance they will do the best they can for you. Amazing work and keep it up!!! More

Excellence Highly recommend, excellent customer care. At the moment that you park, you feel positive actitud. Super help getting our insurance binder, at fron Highly recommend, excellent customer care. At the moment that you park, you feel positive actitud. Super help getting our insurance binder, at front desk. Thank you, Mr. Somoano, Eric Hormilla, Luis Madrid and Mr Callava. More

Service This time was good, we did have appt, the attention was excellent, now we are waiting for the definitive answer for Lincoln to change our tired This time was good, we did have appt, the attention was excellent, now we are waiting for the definitive answer for Lincoln to change our tired More

Excellent services. The service provided for me was very good. The Service Advisor Antonio Marinelli was very attentive, friendly and professional. Thanks for the help. I The service provided for me was very good. The Service Advisor Antonio Marinelli was very attentive, friendly and professional. Thanks for the help. I feel very comfortable with the service. Adela Molina. More

Outstanding & amazing Very very good and impressive. I feel very safe and comfortable, no time waste been a customer for over 10 years and bought few cars loving it and wil Very very good and impressive. I feel very safe and comfortable, no time waste been a customer for over 10 years and bought few cars loving it and will love forever. Stay Blessed. More

Excelente atenciòn Completamente profesionales en su trabajo y dispuestos a ayudar... mi experiencia como cliente fue excelente la verdad los recomiendo. Enamorada de mi Completamente profesionales en su trabajo y dispuestos a ayudar... mi experiencia como cliente fue excelente la verdad los recomiendo. Enamorada de mi compra Lincoln MKC 👍 More

Not good experience I had to follow up with dealership and still have a vehicle with issues , the vehicle was to be certified but the seat would not work , I drove two ho I had to follow up with dealership and still have a vehicle with issues , the vehicle was to be certified but the seat would not work , I drove two hours for the vehicle. and waited for them to try and repair . they said they would contact my local dealership first thing the next morning and i would bring by to get fixed it took three calls back to the dealership to finally get someone to even call me back. I had other issues as well . not a good experience. More

“The best customer service hands down” Being loyal to a car dealership sounds almost crazy because of the stigma attached to these type of businesses. But I have had an incredible experienc Being loyal to a car dealership sounds almost crazy because of the stigma attached to these type of businesses. But I have had an incredible experience for the last several years at Doral Lincoln. I am on my third vehicle from this dealership and I can tell you from the moment you enter the property you were greeted by friendly, professional staff. Never pushy, their approach is very consultative and based around your needs as the driver. Through the years I have experienced their white glove service. I have a recommended them to everyone around me. When people ask me if I recommend them 100% I always reference the fact that I am on my third vehicle at this point… More

Car code recovery I visited the service department to recover my car "code door opener" and the process took just a few minutes even thought there was some mechanical p I visited the service department to recover my car "code door opener" and the process took just a few minutes even thought there was some mechanical parts involved, again Jose and Mirna helped me to get the car service fast. More

Amazing Customer Service We leased a new Lincoln MKC and sales manager, Rolando Garcia, and our salesman Danny Fernandez were exceptional. Their personal attention and custom We leased a new Lincoln MKC and sales manager, Rolando Garcia, and our salesman Danny Fernandez were exceptional. Their personal attention and customer service provided to us was amazing. They made the whole buying experience very pleasant. I would highly recommend Doral Lincoln and these two employees to all my friends and relatives. Well Done and Thank You ! More