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Doral Hyundai - Service Center

Doral, FL

4.7
234 Reviews

234 Reviews of Doral Hyundai - Service Center

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February 15, 2025

The wating time for an oil change is three plus hours. No stickers for next oil change and no explanation of the service rendered More

by omex00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Berrios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Doral Hyundai responded

I apologize for the long wait time and lack of communication during your oil change visit. We strive to provide timely service and clear explanations, so it's disappointing to hear we fell short. Please feel free to reach out if you have any questions or need further assistance regarding your recent service experience. Thank you, Jusimeydit Canal - Service Manager - jusimeyditcanal@lithia.com

February 15, 2025

Son diligentes a la hora de solucionar problemas con el carro. Se esmeran eficazmente en dar un buen servicio. More

by adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Nieto Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Doral Hyundai responded

Adriana, gracias por compartir tu experiencia positiva con Doral Hyundai. Nos alegra saber que nuestro equipo fue diligente y eficaz en atender tus necesidades. ¡Estamos aquí para ayudarte siempre!

Feb 18, 2025 -

adriana responded

¡Muchas gracias, familia de Doral Hyundai! Sé muy bien que así es y me siento bendecida por haber adquirido mi carro con ustedes y recibir el excelente servicio que en general ustedes ofrecen.

February 14, 2025

Great service and Customer Service adviser to my Elantra . Thanks to Juan Castillo ( Service Advisor ) .! More

by Andres The Heat !
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
Feb 14, 2025 -

Doral Hyundai responded

Thank you for sharing your experience with us! We're delighted to hear that Juan Castillo provided great service for your Elantra at Doral Hyundai. We appreciate the feedback and look forward to serving you again in the future!

February 13, 2025

Friendly, efficient, and courteous. I was pleased. I look forward to bringing my car back next time. More

by Tatita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Feb 14, 2025 -

Doral Hyundai responded

It's always great to hear from a satisfied customer, Tatita! Thank you for taking the time to leave your feedback regarding your recent service experience. We look forward to providing you with another five-star experience here at Doral Hyundai next time.

February 11, 2025

Very professional staff and great service, timing and follow up excellent. Will recommend it to friends and family More

by moralesasociados
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Nieto Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Victor Gonzalez
Feb 11, 2025 -

Doral Hyundai responded

Thank you for sharing your positive experience with Doral Hyundai! We're delighted to hear that our team's professionalism and service met your expectations. We appreciate the recommendation and look forward to assisting any friends or family in the future!

February 09, 2025

Appointment system accurate, staff friendly, service estimate realistic, waiting areas clean, comfortable. Uber option is the best More

by Michocu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Víctor Gonzalez
Feb 10, 2025 -

Doral Hyundai responded

Thank you for sharing your positive experience with us at Doral Hyundai! We're glad to hear that our appointment system, friendly staff, and comfortable waiting areas met your expectations. It's great to know the Uber option was a hit too!

February 08, 2025

We had a wonderful experience bringing in the car. Sofia from Customer Service went above and beyond to make us feel comfortable as well as Jaime Murillowith A loaner and Our need to take an Uber. Als More

by Formoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Blandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Murillo and Sofia Fromm Customer Service
Feb 10, 2025 -

Doral Hyundai responded

Thank you for sharing your experience with us! We're delighted to hear that Sofia and Jaime provided exceptional service during your visit at Doral Hyundai. It's great to know the repair met your expectations, and we appreciate the recommendation!

February 07, 2025

Great service provided by advisor Castillo. He definitely new what he was doing and provided accurate time of completion on the job. Thanks More

by jessygar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Castillo
Feb 07, 2025 -

Doral Hyundai responded

We're delighted to hear that Castillo provided great service and kept you informed throughout your visit at Doral Hyundai. Thank you for sharing your experience with us!

February 05, 2025

The service was of a good quality as expected although it took longer for just a change of oil and filter. I was just upset as I went to the dealer replying an email offer tio have this specific service for More

by eguimara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Jacir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Doral Hyundai responded

Thank you for sharing your feedback with us. We apologize for any confusion regarding the promotional offer and understand how this could be frustrating. At Doral Hyundai, we strive to provide transparent communication and will look into this matter further to ensure it doesn't happen again in the future.

Feb 06, 2025 -

eguimara responded

Thanks for your reply and in my opinion the right thing to do in this case is to honor the price promotion and give the client the refund for the difference between what was advertised and what was charged. Any consumer advocate site would give me reason on that and it is such a small amount that Doral Hyundai should be refunding right away....I have been a loyal client of Doral Hyundai and this is my fourth car that I bought / leased with them.

February 03, 2025

As I previously wrote, please improve the phone response again I don’t blame that on the personnel they work with what they’re given. Phones have substantially improved over the years get with the guys. More

by Brian hersh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept after I connected with them fine
Feb 03, 2025 -

Doral Hyundai responded

Brian, thank you for your feedback. We appreciate your patience and will continue to work on improving our phone systems at Doral Hyundai. Your input is valuable to us! We'll be here if you need assistance with anything else down the road!

Feb 03, 2025 -

Brian hersh responded

Thank you very much for the response.

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