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Doral Hyundai - Service Center

Doral, FL

4.7
233 Reviews

233 Reviews of Doral Hyundai - Service Center

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July 20, 2024

Muy buena atención, trato y puntualidad a la hora de entregar el vehículo, gracias por eso. More

by racielcaballero1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
Jul 22, 2024 -

Doral Hyundai responded

¡Gracias por tomarte el tiempo de dejarnos una reseña de cinco estrellas, Raciel! ¡Estamos orgullosos de ver sus comentarios y esperamos trabajar con usted nuevamente en Doral Hyundai!

July 18, 2024

I had to wait a lot for the service, more than 3 hours for regular service. More

by cindyrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Nieto Quinones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Doral Hyundai responded

Hello Cindy, Thank you for sharing your feedback with us. We apologize for the extended wait time you experienced during your recent service visit. At Doral Hyundai, we strive to provide efficient service and value your time. We would appreciate the opportunity to improve and earn a higher rating from you next time. If you would like to discuss anything further or address any concerns, please feel free to reach out to me directly at jusimeyditcanal@lithia.com, and I will gladly assist you. Thank you, Jusimeydit Canal Service Manager

July 18, 2024

Technician did not advise of tires needing replacement. Service was supposed to include tire rotation. If rotation was actually done, any mechanic worth his salt would have seen the tread below the limit More

by esegura4848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto in Service
Jul 18, 2024 -

Doral Hyundai responded

Hello, Thank you for sharing your experience. We apologize our service did not meet your expectations, especially regarding the tire rotation and inspection. Your feedback is important to us, and we would like to address any concerns directly with you. Please reach out at your convenience so we can make things right. I look forward to speaking with you and resolving this as soon as possible. Thank you, Jusimeydit Canal Service Manager jusimeyditcanal@lithia.com

July 15, 2024

Very satisfied but it surprise me when I see my indash camara was unplug and lens moved to diferente direction than originally set up. More

by jme7350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Nieto Quinones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Doral Hyundai responded

Thank you for your feedback! We're glad to hear you're satisfied overall and apologize for the dash cam issue. Your satisfaction is very important to us so if you would like to, please reach out to us so we can make it right for you.

July 15, 2024

When I go it’s either to buy a car or service and any time I see Johnny Rodrique or Juan Castillo I get excellent customer service each and every time. Good flow up when necessary, offer solutions and wo More

by rtibanear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rodrique
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan castillo
Jul 16, 2024 -

Doral Hyundai responded

Thank you so much for sharing your experience with us! It's awesome to hear that Johnny Rodriguez and Juan Castillo consistently provide you with excellent customer service whenever you visit. Their attention to your needs, follow-up, and dedication to finding solutions that work for you are what we strive for here at Doral Hyundai. If there's anything else we can do for you or if you have any questions in the future, please feel free to reach out. We're always here to help and looking forward to your next visit!

July 15, 2024

mi atencion a la llegada fue problematica, yo tenia cita a las 11 y un senor me dijo que esperara al lado del carro, al ver que iban y venian y nadie me atendia, informe que yo tenia cita a las 11 y entonce More

by Josefina Diez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 16, 2024 -

Doral Hyundai responded

Josefina, Gracias por compartir tu experiencia con nosotros. Estamos decepcionados de escuchar sobre los problemas que encontró a su llegada. Sus comentarios son invaluables para nosotros, y me disculpo por la confusión y los inconvenientes que enfrentó con su cita. Está claro que nos quedamos cortos a la hora de ofrecer el servicio sin fisuras que buscamos. Su recomendación sobre el manejo de citas e información de manera más efectiva está debidamente anotada y nos ayudará a mejorar nuestros procesos en el futuro. Si hay algo más que podamos hacer para compensarlo o si tiene más inquietudes, no dude en comunicarse con nosotros. Agradecemos su paciencia y esperamos servirle mejor en el futuro. Gracias Jusimeydit Canal Gerente de Servicio jusimeyditcanal@lithia.com

Jul 16, 2024 -

Josefina Diez responded

Lo que deben hacer es estar más organizados y preguntar a la gente si ya fue atendido para poderlo Guiar correctamente. Entiendo el volumen que les llega a una misma hora pero con más razón deben tener todo más organizado para que fluya positivamente para todos. Y pienso que no le deben dar el mismo trato de tiempo a los que tienen cita como a los Que llegan para walk-in para hacerle el servicio a su carro. Si no para que uno hace cita entonces, cómo fue mi caso

July 15, 2024

I am very pleased with their attention to both sellers and their services and personal treatment, clarifying my questions with good disposition and respect. I recommend it More

by martaeli28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Doral Hyundai responded

Thank you so much for sharing your positive experience with us! We're happy to hear that you're pleased with the attention and service you received at our dealership. Providing clear answers with a friendly attitude and respect is what we aim for with every guest. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help. Thanks again for choosing Doral Hyundai!

July 15, 2024

Excellent service, the service advisor Juan Castillo was very helpful on the service need it. More

by Diana Noriega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Jacir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Castillo
Jul 16, 2024 -

Doral Hyundai responded

Thanks a lot for sharing your experience with us, Diana! We're glad to hear that you had excellent service, and we agree—Juan Castillo is very helpful, and we're proud to have him on the Doral Hyundai team. If there's anything else we can assist you with, just let us know. We're here to help!

July 11, 2024

Maximo sold me my Hyundai at the Doral dealership. Be was the worst salesman ever. He yelled at my mother and I and slammed the desk while disrespecting us and telling us to leave because my mom want More

by mgabyfigs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maximo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Doral Hyundai responded

I sincerely apologize that you had such a negative experience. We always want our customers to feel welcomed and comfortable. I regret that your experience did not meet our high standard of customer service. We take your feedback very seriously, which is why I would like to hear more from you about your visit. If you have the chance and would like to reach out, please do. I will leave my contact information below. Best, Jose Albert General Sales Manager josealbert@lithia.com

June 28, 2024

The advisor, Ernesto, was very patient and tolerant with me. I have had bad experiences with mechanics in the past, and Ernesto went out of his way to make me feel assured that all was going to be well More

by Conchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Galvez (Exceptional!)*****
Jun 28, 2024 -

Doral Hyundai responded

Ernesto and Guillermo will be proud to know they provided you with such a positive experience at Doral Hyundai, Conchi. Thank you for sharing your feedback, and we're here if you need anything in the future!

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