Doral Hyundai

Improvements needed in the service department. Made an appointment but when I arrived I was told my car wouldn't be ready until 6 pm. My appointment was for 11 am. I was told to go back at 7:30 am Made an appointment but when I arrived I was told my car wouldn't be ready until 6 pm. My appointment was for 11 am. I was told to go back at 7:30 am the next day and that my appointment space would be honored and it was. Apparently they had overbooked over 100 people for service. More

My initial visit to the dealership was amazing and it seemed like the service managers and mechanics tried to quickly resolve my problems in the most efficient and cost effective ways. This is my second seemed like the service managers and mechanics tried to quickly resolve my problems in the most efficient and cost effective ways. This is my second visit. When I booked my appointment online and then checked in- the price quoted online tripled in person and was not consistent with what I originally ordered/requested. I ended up having to go down a service package, which was still twice as much as to what I was quoted. I was given a ride because no rentals were available, despite having reserved one online. I totally appreciated this. I was also picked up when my car was finished. That said I waited 40 mins for my car after payment, because apparently the vehicle had been misplaced. In fact the valet hit the panic button twice in order to find the vehicle. The funny part is- I didn’t know I had a panic button on the car fob until that occurred. And upon payment, the price quoted online tripled by the service manager had increased another $100. When I asked finance the question, they told me I needed to talk to the service manager. I did and he realized it was a misquote and corrected the problem. I don’t know if they just happened to be super busy the day I went, but I felt like I was a burden to everyone and no one took the time to make sure they were doing their due diligence. I was definitely disappointed. More

Service was great, very friendly, awesome job on my brakes!!!!! I would highly recommend to my friends brakes!!!!! I would highly recommend to my friends More

Guillermo Vildosola sales manager and staff are wonderful people, I had a very good experience with all them I will come back for the future…. people, I had a very good experience with all them I will come back for the future…. More

Super nice people. I love the experience. My car just need a PM but they upgrade the experience to the top. Thanks a million for the service. I love the experience. My car just need a PM but they upgrade the experience to the top. Thanks a million for the service. More

Johnny was very attentive and helped us with everything we needed. We left the place more than happy with our new car and his service we needed. We left the place more than happy with our new car and his service More

The guy was the best! Noslen The best mechanic! Polite,knowledgeable and professional! Definetly will recommend him to everyone! Noslen The best mechanic! Polite,knowledgeable and professional! Definetly will recommend him to everyone! More

El Señor Juan Castillo, es una persona educada, atenta ,muy profesional en su trabajo. Muchas gracias. Cliente satisfecho. ,muy profesional en su trabajo. Muchas gracias. Cliente satisfecho. More

Juan Castillo is the best service writer I have ever had. I highly recommend Castillo to anyone that has to bring their car in for service. I highly recommend Castillo to anyone that has to bring their car in for service. More

Great professional service by Victor. He kept me well informed throughout the entire service process. He kept me well informed throughout the entire service process. More