Doral Acura

Had to leave my car, they didn't have a loaner to give me had to get a car from Enterprise and had to go back and forth with Enterprise to get a decent car. When I finally got my car back after 3 days there had to get a car from Enterprise and had to go back and forth with Enterprise to get a decent car. When I finally got my car back after 3 days there were a couple of scratches on my rear bumper and all of the work wasn't complete they had to order a part that was almost a month ago no word on when the part is going to arrive. More

Service staff is quick and courteous. They always have donuts available and a comfortable waiting area. They always have donuts available and a comfortable waiting area. More

Fast and easy service! Very thorough and professional. We just got here from out of state and are glad to have found a new dealership to help us keep our car in good shape. Very thorough and professional. We just got here from out of state and are glad to have found a new dealership to help us keep our car in good shape. More

The waiting was 2 hours. But your employees are professional and honest.thanks for your service. But your employees are professional and honest.thanks for your service. More

Fast, commmunicative and reliable. Also very convenient to get pick up/ drop off Lyft. Thank you Also very convenient to get pick up/ drop off Lyft. Thank you More

Saili was very professional,knowledgeable and efficient. She was wonderful Customer Service Skills. The process was very eay She was wonderful Customer Service Skills. The process was very eay More

Ac service and tire rotation wasn’t done. Worksheet description indicated’s of all 3 issues were fixed. However, only oil change was done. Worksheet description indicated’s of all 3 issues were fixed. However, only oil change was done. More

Great service knowledgeable staff. Nice facilities, would consider buying next car from Esserman except the way I was treated by sales manager makes me hesitant. Nice facilities, would consider buying next car from Esserman except the way I was treated by sales manager makes me hesitant. More

Quick customer service, Sebastian was very nice. I complained about switching the radio stations and he brought someone and got it fixed immediately. I complained about switching the radio stations and he brought someone and got it fixed immediately. More

After I visited the cashier and was told the car would arrive soon outside, I waited 25 min at which time I approached a representative who told me that they were no longer driving the cars to us but that arrive soon outside, I waited 25 min at which time I approached a representative who told me that they were no longer driving the cars to us but that they were parking them. She called the cashier who then brought me the keys. More