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DonohooAuto LLC

Birmingham , AL

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929 Reviews
DonohooAuto, LLC in Birmingham, AL, also serving Montgomery, AL and Pelham, AL is proud to be an automotive leader in our area. Since opening our doors, DonohooAuto, LLC has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that DonohooAuto, LLC will get you into the car or truck you choose with professionalism and attention to your needs. DonohooAuto, LLC has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, DonohooAuto, LLC offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (205) 444-9333 if you have any questions or comments. DonohooAuto, LLC offers a full selection of service areas including:
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8122 Helena Road

Birmingham , AL

35124

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Showing 929 reviews

October 17, 2016

Great Experience We were able to test drive all the cars we wanted to with out being pressured to buy anything. Everyone was very friendly. It was just an enjoyable e More

by Lindsey Mckibbon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Wolfe, Mo Sandoval, Jonathan Witsiepe
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Oct 18, 2016 -

DonohooAuto LLC responded

Lindsey - thank you for taking the time to let us know about your shopping experience. We think our no-pressure sales approach makes buying a car more pleasant for all of us! And yes, we'll let you drive all the cars you want, until you find the one that is perfect for you. After all, buying a car is a big purchase! We're glad to know that Mo, Alex and Jonathan took great care of you. We appreciate your business and look forward to serving you in the future. Happy travels!

October 17, 2016

Excellent experience! Ability to browse cars without any high pressured sales techniques! Staff very friendly, knowledgeable and helpful. Customer service before, during More

by ROBERTR850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lydia Woods was exceptional when we had a problem after the sale. She exemplified what kind, courteous and helpful customer service should be. She was excellent!! Thank you Lydia~~, Alex Wolfe, Lydia Woods
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Oct 18, 2016 -

DonohooAuto LLC responded

Thank you for taking the time to provide us with valuable feedback. We're glad you appreciated our no-pressure sales approach. We believe in giving our customers the space to find the car that is the right fit for them, instead of pushing a specific vehicle. With our large selection, we believe we have the right car for nearly every customer. And while we would love for every sale to be problem-free, we know that sometimes that is not the case. We're glad to know that Lydia was "kind, courteous and helpful" in resolving your problem. That certainly sounds like the Lydia we know. Thank you for trusting us with your business. We look forward to serving you again in the future.

October 15, 2016

Absolutely amazing! Donohoo was absolutely amazing! They exceeded all of our expectations and left us feeling at ease during our entire visit. We couldn't be happier with More

by Happy car owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval
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Oct 18, 2016 -

DonohooAuto LLC responded

Thank you for the glowing review! We aim to be no less than absolutely amazing with every customer interaction. We hire good people, so it's our hope that their friendliness and helpfulness is evident during every sale. We're thrilled to know that Mark and Mo provided excellent service. Thank you for your business and for taking the time to share your five-star experience.

October 15, 2016

Great experience Was able to go and test drive several cars without the pressure of a salesman pushing for the sale. Once I picked my car, the service staff addressed More

by Audiperfect
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wynston Gully, Jim Hardy
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Oct 18, 2016 -

DonohooAuto LLC responded

Thanks for sharing your experience with us! We're glad to know that you appreciated our signature test drive. It's different, but we find most customers much prefer experiencing a car on their own terms. And yes, sometimes with a pre-owned car, there are issues that need to be addressed, but our service department stands ready to help. We appreciate your business and your feedback. Thank you for letting us serve you!

October 14, 2016

Very pleasant experience Buying a car for me has always ranked right up there with a tooth extraction. From the receptionist to my salesperson, Eric, and Mo, who went over th More

by Martha Powell
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marina, Mo Sandoval
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Oct 14, 2016 -

DonohooAuto LLC responded

Yikes! We're sorry you've ever had a buying experience anywhere so painful as that. But we're glad that you found a safe place with us. We've spent a lot of time designing a buying process that's built around our customers' comfort. We're glad to hear that you were well treated and pleasantly surprised. Now, next time you're in the market, you can look forward to your visit! Thank you for your business and for taking the time to share your experience with us. We'll share the good word with Eric and Mo.

October 13, 2016

A+ service, friendly staff Friendly staff, great website, no hassle car buying, A+ experience. Thanks for all of your help and I look forward to doing business in the future. More

by Bcleck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2016 -

DonohooAuto LLC responded

Thanks for the five-star review! You hit on three of our focus areas - friendly staff, transparent/complete web listings, no-hassle buying process. We're glad that those were all evident in your buying experience. We appreciate your business and look forward to serving you again!

October 12, 2016

Great experience! We purchased a car for our teenage daughter. Donohoo had a great selection and we loved the no haggle experience. I couldn't believe how fast and si More

by asanders3231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2016 -

DonohooAuto LLC responded

Thank you for letting us know about your great buying experience. You're right - we do keep a large (more than 500 vehicles, typically) inventory, so chances are, you'll find what you're looking for. We're glad you found the right car for your daughter! And it's helpful to know that you found our process fast and simple. We find that our customers appreciate getting in and out quickly with no hassle. We hope your daughter gets many (safe) years of enjoyment from her new car and that they make wonderful memories together!

October 10, 2016

All I can say is wow! My wife and I you're pleasantly surprised by the service and the courteousness of the people at Donohoo. This was a place to buy used cars but it fel More

by chemistry.russell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2016 -

DonohooAuto LLC responded

We're glad that we gave you a pleasant surprise! There's a good reason we were chosen as "Birmingham's best place to buy a car"--we care--both about offering quality vehicles and delivering top-notch customer service. We price our cars very competitively, and give complete online listings, so what you see online is exactly what you get in person. And Jimmy and his team in the service center are there should you ever need them - they also go above and beyond! We appreciate you trying us out and we would love to see you again in the future! Thank you for your business.

October 10, 2016

New Car Found this dealership because of TrueCar.com. Prices were very good and selection was amazing. I would definitely recommend DonohooAuto to any of my f More

by acbama99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2016 -

DonohooAuto LLC responded

We're glad you found us! You're right - we do keep a rather large selection in stock. Typically more than 500 vehicles. So chances are, we'll have what you're looking for. And we price them competitively, so you don't need to shop around or haggle for the best deal. Thanks for letting us know that Eric and Chris provided five-star service. We appreciate your business and would certainly appreciate you recommending us to family and friends!

October 10, 2016

Great up till the end Everything was good with buying experience but car was delivered with dirty windows and the promised "detail" was a joke. Still had trash in console More

by willardbowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Anger, Tina Viljoen
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Oct 12, 2016 -

DonohooAuto LLC responded

We're very sorry that an otherwise great buying experience was soured by a bad detail. We apologize, as that is not the type of service that we aim to provide. We hope that you will take us up on our offer of complimentary services at a future date. Thank you for letting us know that Trey and Tina provided five-star service during the sale. And thank you for pointing out the shortcomings during the detail process. We will use this information to better train our team. We appreciate your business and your honest feedback. We hope to see you again in the future.

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