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DonohooAuto LLC

Birmingham , AL

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929 Reviews
DonohooAuto, LLC in Birmingham, AL, also serving Montgomery, AL and Pelham, AL is proud to be an automotive leader in our area. Since opening our doors, DonohooAuto, LLC has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that DonohooAuto, LLC will get you into the car or truck you choose with professionalism and attention to your needs. DonohooAuto, LLC has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, DonohooAuto, LLC offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (205) 444-9333 if you have any questions or comments. DonohooAuto, LLC offers a full selection of service areas including:
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8122 Helena Road

Birmingham , AL

35124

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Showing 929 reviews

November 14, 2016

Great Experience This is the first time I have bought a car from Donohoo and the customer service was wonderful. Everyone was friendly and very helpful. We ended up More

by meganboullion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Anger
Nov 17, 2016 -

DonohooAuto LLC responded

Megan - Thank you so much for the valuable feedback. We work hard to have a turnkey customer service approach that allows us to provide personalized service with a quick turnaround and no hassle. We're glad that that was your experience. Thanks for letting us know that Trey and the rest of the team took good care of you during your visit, and helped you to find the right vehicle for you. We appreciate your business and hope that you make many happy memories with your new car.

November 14, 2016

Loved the service! Lost the game Really enjoyed my time at donohoo Auto Service really enjoy the experience no pressure sales team unfortunately Auburn lost to Georgia on this particu More

by fgreen290
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Hardy
Nov 17, 2016 -

DonohooAuto LLC responded

Thank you for letting us know of your positive experience with us. Unfortunately, the outcome of the game was just beyond our reach - if we could have fixed that for you, we would have (trust us, we have some die-hard Auburn fans here who hurt as well!). But we're glad that we could at least be the bright spot in your day. Thanks for letting us know that Jim and Chris took great care of you. We appreciate your business and look forward to seeing you again. War Eagle!

November 14, 2016

All good Easy, no hassle car buying. Good cars for a good price. I will recommend this place to anyone looking for a nice car and a hassle free experience. More

by Walker3036
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : G, Mo Sandoval, Jim Hardy
Nov 14, 2016 -

DonohooAuto LLC responded

Thanks for letting us know that Jim, Mo and Kathryn gave you a great, hassle-free experience. We work hard to keep a wide selection of vehicles at a great price, so we're glad to know that you found that to be true. Thank you for your business and for your kind words. And thank you for your recommendation! Happy customers are our best spokespeople!

November 13, 2016

Great experience I went in for an oil change and everyone was super friendly. The oil change did not last long as I was able to complete it on my lunch break. They did More

by Qrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

DonohooAuto LLC responded

Thanks for letting us know that Jimmy and the guys in the service department got you in and out with friendly service. We hope you'll come and see us again! We appreciate the feedback.

November 09, 2016

Professional Treatment As I walked through the door I was greeted by a polite young lady who took my name and started the paperwork to start my test drive. Within minutes I More

by dmather213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hardy
Nov 14, 2016 -

DonohooAuto LLC responded

What a great testimonial! We're happy to know that Jim made car buying fun for you again. We know that car buying can be a stressful experience - after all, it is a major purchase. But we've worked hard to eliminate the hassle by listening to our customers and continuously improving our process. We're glad that we were able to exceed your expectations. We appreciate your business and your valuable feedback. Wishing you happy travels!

November 09, 2016

4 time buyer This is by far the easiest, no hassle way to get a great vehicle at a great price. I have purchased 4 vehicles and I would not return if I wasn't happ More

by fordguy
Recommend Dealer
Yes
Employees Worked With
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval, Becky Whitaker
Nov 14, 2016 -

DonohooAuto LLC responded

It's one thing for us to make a customer happy once, but when we receive high marks from the same customer four times in a row, we know we're doing something right! We're glad to know that you appreciate our no-hassle approach and competitive prices. We very much appreciate your repeat business and your valuable feedback. We look forward to providing great service when you're ready for number five!

November 08, 2016

Great experience !!!! Very easy and straight forward buying experience. After several weeks of research on multiple websites, decision to buy from Donohoo became evident. More

by Bamafan.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Whitaker, Wynston Gully, Jim Hardy
Nov 14, 2016 -

DonohooAuto LLC responded

Thank you for the valuable feedback. Because we realize that our website is most people's first contact with us, we work hard to ensure that our listings are complete with history reports and lots and lots of photos and supporting information. That way, when you arrive at the dealership, you can focus on driving and experiencing the vehicle, not looking for answers. And while we spend a lot of time on our listings, our customer service is the keystone of our business model. We're glad to know that you received top-notch service and a five-star experience. We appreciate your business and your positive review!

November 08, 2016

outsanding customer service I would buy anothing vechicle from this dealership customer service is great, web site is real good.nice clean vechicles also the vechicle arrived o More

by frank.goffigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Viljoen
Nov 09, 2016 -

DonohooAuto LLC responded

Frank, thanks for letting us know that Eric and Tina gave you a great buying experience. We appreciate the valuable feedback on the website. We work hard to make sure that our listing on each vehicle is complete - with lots of pictures and vehicle history reports, so you know what you'll see in person. And we've designed it to be easy to navigate. We're glad to know you found that to be the case. Thank you for your business and enjoy your new vehicle.

November 07, 2016

Pretty Simple Process Nice selection of clean low mileage cars to choose from and I love the fact that you can drive them without the salesman in the car with you. If I had More

by js484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval, Becky Whitaker
Nov 14, 2016 -

DonohooAuto LLC responded

Thank you for the thorough and valuable feedback. We're glad you had a great experience with Mo, Kyle and Becky - and that you appreciated our wide selection of great cars. We do apologize that the cars were not ready - we know that trying to look for cars when you have a limited time table can be frustrating, and we're sorry for that. We'll pass along that feedback as we strive to improve our customer experience. We're glad that overall you had a five-star experience and that Mo impressed you. We agree - he's good people!

November 07, 2016

Best Car buying Experience I have ever had! Where do I begin. This place is amazing. Friendly but not fake (Very important) From the first email I sent to keys in hand a smooth comfortable tr More

by D.Goodrich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Witsiepe, Wesley Boozer, Trey Anger, Maria Hernandez
Nov 17, 2016 -

DonohooAuto LLC responded

Wow - thank you for the glowing review! We're so glad that you recognized (and experienced) our commitment to customer service. As you discovered, we start by hiring good people who we like to work with and who treat our customers like family. We know that buying a car is a big decision and can be stressful, so we have tried to make the process as easy, transparent and hassle-free as possible. We don't try to sell cars, we try to earn customers for life. Thank you for traveling to see us and for trusting us with your purchase. We're glad to know that Trey, Wesley and the rest of the team made it worth the trip. We appreciate your business and the kind words...and look forward to serving you again. Thank you.

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