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DonohooAuto LLC
Birmingham , AL
929 Reviews
DonohooAuto, LLC in Birmingham, AL, also serving Montgomery, AL and Pelham, AL is proud to be an automotive leader in our area. Since opening our doors, DonohooAuto, LLC has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that DonohooAuto, LLC will get you into the car or truck you choose with professionalism and attention to your needs.
DonohooAuto, LLC has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, DonohooAuto, LLC offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (205) 444-9333 if you have any questions or comments.
DonohooAuto, LLC offers a full selection of service areas including:
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Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 929 reviews
March 30, 2018
Bad Experience After viewing a vehicle online, I contacted the dealership and made plans to go and view/ inspect the vehicle. I was waiting to hear back from a Sales After viewing a vehicle online, I contacted the dealership and made plans to go and view/ inspect the vehicle. I was waiting to hear back from a Sales Rep because I was told that the vehicle was going to be pulled into their shop, and would therefore not be ready to be looked at via email. I made it perfectly clear that I was interested in the vehicle, and would be in the dealership area in 4 days. It seemed every time I called or emailed to check on the car it was waiting to be serviced, for a seatbelt, and/or something else. When last contacted 3/26/18 via email Sales Rep indicated car “was still waiting to be pulled into the shop, and it would be ready soon.” Contacted Sales Rep via email four times, called the dealership and left a message , but call was never returned. Clearly, they are not in the business of showing customers cars that are in their shop. It was Sales Rep responsibility to contact me once vehicle was out of the shop and ready to be looked at. The truth of the matter is they were Bs-ing me the entire time. For that I have no forgiveness. They could offer me a Ferrari for the same price, and mileage and I would pay double at one of their competitors. I will NEVER buy from this dealership or refer them. If they could not be honest with me before I made a purchase, it’s very doubtful they could ever be honest as to the condition, or functioning of the car. I consider the Sales Rep personally, and because of his actions, everyone at the dealership, a group of dishonest and fraudulent people. It would be one thing if this was the first time something like this has happened, but looking at two other reviews, it clearly is not. Unfortunately, two other customers had similar experiences one on February 2 and the other Feb 7 of 2018. Please spare their jargon about the dealerships “no pressure sales policy,” getting back to me with the information I requested is not pressuring me. Finally, I called the dealership and spoke to another Sales Rep, only to be told that the person I was originally dealing with, no longer works for the dealership. Either that or he’s just covering for that person, that and the car was sold. More
by Eipa04
Employees Worked With
Tyler Little
March 28, 2018
Great experience dealing with Donohoo Auto in Pelham From the time I started looking for a car, they couldn't have been more helpful. I looked at SUV and 1 by 1 they brought them up for me to drive whi From the time I started looking for a car, they couldn't have been more helpful. I looked at SUV and 1 by 1 they brought them up for me to drive which was awesome. From the girls at the front desk to the salesman to the ones that brought the cars for you to test drive they were all really over the top. I am so glad my son recommended Donohoo to me, he's brought a car there, my daughter has and now another son is now shopping. More
by Barbara Reed
Employees Worked With
Jim Hardy
March 16, 2018
Car Purchase The staff at Donohoo was very friendly, yet professional during the entire process of purchasing a car. They helped me get the car I wanted and in a v The staff at Donohoo was very friendly, yet professional during the entire process of purchasing a car. They helped me get the car I wanted and in a very timely manner! For a first time buyer, and nerves I had quickly disappeared with the help of the sales pro. More
by Treypickett5
January 19, 2018
New Car Purchase This was the best car experience; it was my 2nd vehicle from Donohoo and it takes so little time to get in and out. Amazing service!! This was the best car experience; it was my 2nd vehicle from Donohoo and it takes so little time to get in and out. Amazing service!! More
by Kim Riddle
Employees Worked With
Trey Anger
October 13, 2017
Many Thanks! Jimmy Burns and his staff provide customer friendly and professional service that results in peace of mind to owners. I bought my car there and know w Jimmy Burns and his staff provide customer friendly and professional service that results in peace of mind to owners. I bought my car there and know when I have an issue or concern Jimmy had always been willing to help. Many thanks!! More
by TIM.WOOD70
Verified CustomerSeptember 18, 2017
Wondefull Awesome customer service and friendly staff, they keep pride of the vehicles they have for sale (Almost news and really affordable prices), I have rec Awesome customer service and friendly staff, they keep pride of the vehicles they have for sale (Almost news and really affordable prices), I have recommended them to my friends and family. More
by Daniel
Employees Worked With
Keith Williams
September 05, 2017
Great car shopping/buying experience The shopping and buying experience were great. The dealership is very professional and courteous. The Website is accurate and up to date. I submitted The shopping and buying experience were great. The dealership is very professional and courteous. The Website is accurate and up to date. I submitted an on-line request for best complete "out the door Price". I received a written proposal within a short time. It was accurate with no hidden cost. The lower "dealer prep" cost was a pleasant surprise. We were able to schedule a test drive on the website. We arrived early for the test drive. The young lady at the front desk was very friendly and got the key for us. We drove the car, liked it, met with the salesperson and later the finance manager. The sales person and all of the employees were helpful, friendly, did not pressure and were very efficient. The dealer cost are lower compared to other dealers. We completed the purchase very quickly. After the papers were signed I noticed a small mark on the new Cadillac we bought. They pulled the car around to the cleanup area, cleaned the mark and had the car back quickly. Before we left in the vehicle a young man came to make sure I was familiar with all of the features of the vehicle. He synced my mobile phone to the car and quickly explained the interior comfort and safety features. It was the certainly one of my best car buying experiences. More
by Drives like a Caddillac
Employees Worked With
Tina Viljoen, Jim Hardy
August 27, 2017
Wonderful! This was the most efficient car-buying experience I've ever had. From test-driving to signing paperwork, it may have taken two hours total. The staff This was the most efficient car-buying experience I've ever had. From test-driving to signing paperwork, it may have taken two hours total. The staff and our salesman was knowledgeable and professional. I will definitely buy from them in the future. More
by lisab
August 26, 2017
Great overall experience The after hours online support, sales support team, sales and finance teams, it was a great experience. Car buying made easy, the way it should be. The after hours online support, sales support team, sales and finance teams, it was a great experience. Car buying made easy, the way it should be. More
by STAcura
Employees Worked With
August 24, 2017
When there is a problem Almost any company can look good if things go right. The real measure of a company is what happens if there is a problem. My first purchase from Donoh Almost any company can look good if things go right. The real measure of a company is what happens if there is a problem. My first purchase from DonohooAutp was the former, easy buy with no problems. Six years later and and I'm still making money with my little Frontier with a commercial Yankee brand shell. My latest purchase from DonohooAuto is definitely more fun to drive. The '13 Sonata with 274 hp is fast. The increase in horsepower comes from a turbocharger and that is where the problem came from. Less then a month after the purchase the turbo failed. Talked with Jim and was told to bring it back for repair/replacement. Dropped it off and was given a little Chevy SUV as a loaner. Repair/replacement took a couple weeks, kept the loaner the whole time. I was charged nothing for the repair. It has been a few months since then and the car has been perfect! Communication after the sale and during the repair process was great. The follow-up calls were professional, informative and friendly. Could not ask for more. The next time I need a vehicle, this will be the first place I'll look. More
by joekey.01
