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Donley Ford of Shelby - Service Center

Shelby, OH

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165 Reviews
Call Service Center (419) 347-4100

165 Reviews of Donley Ford of Shelby - Service Center

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May 17, 2021

Excellent service as usual. That’s why I even bring my non-Ford products here for service. All work is explained to me up front, and I’ve come to expect -and get - first class results. More

by rickyocum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum
Report | Print
May 17, 2021 -

Donley Ford of Shelby responded

Thank you for the awesome review! We love to hear from our repeat customers and we truly value your business! We will share this with Chris and the team and we look forward to assisting you for many more years to come!

May 09, 2021

Quick appointment scheduling. I got in the week after I called. I had no issues on dealing with the service dept on the phone or in person.. fixed recalls and had oil changed. More

by kwendt13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 10, 2021 -

Donley Ford of Shelby responded

Thank you for the awesome review! We're glad to hear about your positive experience and that your recalls were taking care of quickly! We will share this with the team and we hope to work with you again in the future!

April 29, 2021

Very polite Very fast. Didn’t have to wait but 10 minutes. Expected 1 hour. Great to get home early I drive 30 minutes to get there More

by albertyamy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese
Report | Print
Apr 30, 2021 -

Donley Ford of Shelby responded

Thank you for the amazing review! We are happy to hear about your that the team met and exceeded your expectations! We will surely share this with the team and we look forward to your next visit!

April 23, 2021

My family has bought several cars from Donley Ford of Shelby. We have always gotten fair deals and excellent service. We will be back again! More

by kgreenwood0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Apr 23, 2021 -

Donley Ford of Shelby responded

Thank you for the awesome review! We love to hear from our long time customers and families who buy and service with us! Your business it truly valued! We will share this with Andy and the rest of the team and we look forward to serving you and your family for years to come!

April 23, 2021

I got my car right in and everything was quickly repaired. I will be coming back for all my service needs. Thank you for again! More

by TOYLOVER4532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum
Report | Print
Apr 23, 2021 -

Donley Ford of Shelby responded

Thank you for the positive review! Here at Donley, we know your time is value! We're glad to hear about your positive experience and we are excited to serve you more for years to come!

April 16, 2021

Everything during the sale and delivery of the truck was great, except I had to pay out of pocket to transfer plates at the BMV. More

by mdatwell70
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Mikaela Moore, Bryant Kucera
Report | Print
Apr 20, 2021 -

Donley Ford of Shelby responded

Thank you for the review! We are having our Customer Relations Specialist look into this to make sure no mistakes were made on our end. We hope your visit was positive otherwise! If you have any questions along the way, please feel free to reach out. We would appreciate the opportunity to assist you!

April 13, 2021

I've always been satisfied with the service at Donley Ford of Shelby. Words Words Words Words Words Words Words Words Words Words Words Words Words More

by tmecurio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum
Report | Print
Apr 14, 2021 -

Donley Ford of Shelby responded

Thank you for the positive review! We will surely share this with Chris and the rest of the team and we look forward to your next visit!

April 06, 2021

Always feel comfortable working with this service department...so much so that I take all my cars -even non-Ford products-there for service. Friendly personnel that explain all repairs and will tell More

by rickyocum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Apr 07, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review and recommendation! We love to hear from our repeat customers! Your business is greatly appreciated! We will surely share this with the service team and we look forward to your next visit!

April 02, 2021

Service was excellent and the people were friendly. kudos to everyone. the people working there are very well versed in their product and try to help if you have a problem. More

by froller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Andy
Report | Print
Apr 05, 2021 -

Donley Ford of Shelby responded

Thank you for the great review! We glad to hear that our team was able to answer all of your questions! We will share this with Chris and Andy as well. Please don't hesitate to reach out if you have any other question in the future, we'd love to help!

March 29, 2021

Andy the service advisor was great. The tech who fixed my truck seems like he went above and beyond to fix all the issues. I have done business with Donley in Ashland. Donley in Shelby shines above them. Wil More

by GRUSISKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wood
Report | Print
Mar 30, 2021 -

Donley Ford of Shelby responded

Thank you for the great review, we really appreciate your business! We love hearing from our repeat customers! We will surely share this with Andy and the rest of the team and look forward to working with you for years to come!

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