Donley Ford of Shelby - Service Center

I have always had a great experience at this dealership. Everyone is very nice and helpful. They make it a very pleasant experience. Very accommodating. Everyone is very nice and helpful. They make it a very pleasant experience. Very accommodating. More

The work was done in a timely manner; oil change and"checkup" was done. as well as installing a recall. Excellent attitude from employees as well! Highly recommend! and"checkup" was done. as well as installing a recall. Excellent attitude from employees as well! Highly recommend! More

When I had my first oil change done on the vehicle I ask for tire rotation at the time as well. Specifically the works package at Ford dealership. I was told by the service person “We didn’t think you neede for tire rotation at the time as well. Specifically the works package at Ford dealership. I was told by the service person “We didn’t think you needed your tires rotated at this time”. It’s not what I need it’s what I asked for. I had 3500 miles on them and I wanted them rotated. I never received my paperwork for the oil change either. I like to keep all my service paperwork with the vehicle when I get anything done. I also had an issue with the steering wheel controls for the cruise control not lighting up. I had to order the part at that time and was told I would receive a call when the part arrived (I was told it would be in the following week) to setup a service appointment. I never received the call. I called in after 3 1/2 weeks and was told yes the part had arrived 2 weeks prior. This is not good customer service at all. I am highly disappointed in the experience I have had at this dealership from the start. Although some of the workers have been good to work with the practices at this dealership are sorely lacking. I will not be using Donley Ford of Shelby or any Donley dealerships again if this is the level of service I can expect. More

Staff is always welcoming and helpful. They don't make unnecessary recommendations....and they give great advice for driving habits and keeping my vehicle in good repair. unnecessary recommendations....and they give great advice for driving habits and keeping my vehicle in good repair. More

Amazing service as always. We take our Ram truck to the Ford dealership for service because they are friendly, competent, and knowledgeable. We appreciate them knowing our name when we come in the door. Ford dealership for service because they are friendly, competent, and knowledgeable. We appreciate them knowing our name when we come in the door. More

The team here is excellent and go out of their way to provide great customer service! provide great customer service! More

The service was done on a timely manner, everyone was friendly and courteous ! We Will continue to us then to device all my vehicles in he future friendly and courteous ! We Will continue to us then to device all my vehicles in he future More

Had a amazing experience with Shelley’s Ford crew! The staff were pleasant and so helpful. My services was completed very quickly! We will be visiting again. staff were pleasant and so helpful. My services was completed very quickly! We will be visiting again. More

Quick and pleasant staff!! Thank You so much. Buying was awesome you guys did a great job and my first service was Quick and amazing like it said! Thanks again awesome you guys did a great job and my first service was Quick and amazing like it said! Thanks again More

The service on my Ford Edge was prompt and completed very quickly. The service department was friendly and helpful. A very good experience at Donley’s. quickly. The service department was friendly and helpful. A very good experience at Donley’s. More