Donley Ford of Shelby - Service Center

My experience and Donley Ford Of Shelby service department was great they were professional polite and my car was done in a reasonable amount of time very good dealership. department was great they were professional polite and my car was done in a reasonable amount of time very good dealership. More

Well run dealership. Have purchased a number of vehicles from them. Chris manages service at a very professional level. from them. Chris manages service at a very professional level. More

Great work. Very efficient. Will be back. I have nothing more to say for 15 words more to say for 15 words More

Thanks for your great prompt service finding a new replacement tire direct from Ford Motor Co. replacement tire direct from Ford Motor Co. More

Identified the source of the problem on day one appointment and ordered the necessary replacement parts. Installed the replacement parts as agreed on the day of the follow up appointment, problem f appointment and ordered the necessary replacement parts. Installed the replacement parts as agreed on the day of the follow up appointment, problem fixed. More

The part installation was perfect.The problem was the parts department ordered the wrong part, and after installation was made it would have been hard to take it off with out possible damage to the hood parts department ordered the wrong part, and after installation was made it would have been hard to take it off with out possible damage to the hood paint,so l deferred to leaving it on.l was not pleased. Service salesman did more than l expected to try help me out.My salesmen Dan Reese ,was the main reason I brought my new ford truck at Donley Ford of Shelby,Ohio,which is out of town for me. He’s a great person and he helped me out when I needed help.I rate Dan as A+. More

Always have nothing to worry about with the service dept. at Donley. They treat me very well. Always work with my hectic work schedule to make it work for me. at Donley. They treat me very well. Always work with my hectic work schedule to make it work for me. More

A++ great service, great sales department, great finance officer, nice and friendly people. But My 2021 Ford explorer limited model still have a problems sense a beginning.... APIM NOT working properly officer, nice and friendly people. But My 2021 Ford explorer limited model still have a problems sense a beginning.... APIM NOT working properly and Ford MFG CASTOMER SERVICE refused replase defective part without proper code..because Ford diagnostic program doesn't recognize properly defective part code, looks like nobody want help me form Ford MFG, BUT Donley service department did excellent Job, I still disappointed with MFG Customer service , They promised call me back but didn't Thank you for attention on this matter Jouri More

I worked with the service dept gentleman was wonderful and sales man that helped me locate with service area was great as well thank you and sales man that helped me locate with service area was great as well thank you More

Always great to work with. Andy treats me good. I take both my work and personal trucks there to get serviced . I always wait while the work is being done and it dosnt take long both my work and personal trucks there to get serviced . I always wait while the work is being done and it dosnt take long More