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Donley Ford of Shelby - Service Center

Shelby, OH

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165 Reviews
Call Service Center (419) 347-4100

165 Reviews of Donley Ford of Shelby - Service Center

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March 01, 2022

The service group has been excellent to work with. Everyone is very friendly and knowledgeable. They provide timely feedback for my vehicles service appointments which is very helpful with our famil More

by fairwayhoffners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yokum
Report | Print
Mar 04, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star rating, this is what we love to hear! We know our customer's time is truly valuable. We will share your feedback with Chris and the team and we hope to work with you more along the way!

February 04, 2022

They are always great.we will continue to have service on our vehicle at donkey Shelby More

by vkilburn500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum
Report | Print
Feb 08, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We appreciate you taking the time to leave us your feedback and we look forward to your next visit!

February 02, 2022

We appreciate the flexibility, communication and have confidence in Donley Ford of Shelby. Special Kudos to Tom and Chris! More

by LMILLER2882
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hoak
Report | Print
Feb 03, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We're glad to hear that the team was able to meet and exceed expectations! Please feel free to reach out if you have any questions or concerns along the way, we're always here to help!

January 03, 2022

Fast and dependable service.workers are great and you can trust them to be truthful and honest when they tell you what needs to be done to your vehicle. More

by dbates14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Jan 04, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review, this is what we love to hear. We will surely share your feedback with the team and we look forward to your next visit! Thanks again for choosing Donley Ford of Shelby for your service needs.

December 27, 2021

Chris and Andy has always done a great job for me in the service dept. keep up the good work. More

by kjegner
Recommend Dealer
Yes
Employees Worked With
Chris and Andy in Service
Report | Print
Dec 28, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review. We always appreciate hearing from long-time customers, your business is truly valued! We will share this with Chris and the service team and we look forward to your next visit!

December 21, 2021

It was a pleasant service that went very smoothly. Chris & Andy in the service department was very helpful. More

by dwwood277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris & Andy in service Brian in parts
Report | Print
Dec 22, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review! The service team with be ecstatic to hear your positive feedback. Feel free to reach out any time for questions or concerns, we're always here to help!

December 20, 2021

Donley Ford in Shelby has always been very good to me and I am satisfied with their work. More

by MELLANIELEWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Dec 22, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We're always happy to hear from repeat customers, your business is truly valued! We will share this with the team and thanks again for choosing Donley Ford of Shelby!

December 20, 2021

The salesman went above and beyond for me! I so appreciate Ricky and Donley Ford. I love my new Ford Escape More

by barbaraisenhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Maffett
Report | Print
Dec 22, 2021 -

Donley Ford of Shelby responded

Thank you for the fantastic feedback! We always love to hear from our happy customers. We'll share this with Rickey and we hope to work with you more along the way. Thanks again for choosing Donley Ford of Shelby!

December 14, 2021

Always a great experience at Donely Ford of Shelby! Thank you for taking such great care of your customers, both in sales and service! More

by artisticjazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Weaver
Report | Print
Dec 16, 2021 -

Donley Ford of Shelby responded

Thank you for the kind review! We appreciate you!

October 28, 2021

The service department at Donley Ford Shelby not only serviced my ride with ‘the work’, but also cleaned my interior front windshield! I couldn’t believe how dirty it was; I thought I needed new glasse More

by msilcox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy in Service Department
Report | Print
Oct 29, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review. This is what we love to hear and we're glad the team was able to meet and exceed expectations! We will share this with the team and we truly look forward to your next visit!

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