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Donley Ford of Shelby - Service Center

Shelby, OH

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165 Reviews

165 Reviews of Donley Ford of Shelby - Service Center

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April 06, 2020

great I love Donley Ford in Shelby great service and sales reps. I have bought three new cars and was very blessed to have such good reps and service at Do More

by sherry.malone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Barlow
Apr 07, 2020 -

Donley Ford of Shelby responded

Thank you! Great customers like you are what we are built on! We appreciate you and your 5 star review

April 03, 2020

These guys are the best. Friendly service advisors and techs that work their hardest to address and fix all concerns I would highly recommend to all More

by NICKTORNES91
Recommend Dealer
Yes
Employees Worked With
Chris yocum
Apr 06, 2020 -

Donley Ford of Shelby responded

Thanks for your great 5 star review! Glad to hear your experience lived up to it! We look forward to seeing you again

April 03, 2020

Tire rotation was not done . The reason I know this my husband marked the tire. I was charged for this. Not sure that we will be back. Do you think we are stupid? More

by lylechronister
Recommend Dealer
No
Employees Worked With
Service oil change
Apr 14, 2020 -

Donley Ford of Shelby responded

Thank you for talking with us today and letting us help by offering a resolve.

March 31, 2020

right at the top! any time I go to the dealership,i am treated with respect. the sales reps. and management are always ready to take care of my needs. More

by tclabaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
andy wood
Mar 31, 2020 -

Donley Ford of Shelby responded

That is great to hear and exactly what we strive for! Thanks for sharing and for your 5 star review. We look forward to seeing you next time

March 31, 2020

Andy in service was very accommodating, getting me in the same day. Tom Hoak is one of few people I mind touching my vehicles, he is very good. My truck had alignment issues and was at another shop about 6 More

by CDORSEY50STANG
Recommend Dealer
Yes
Employees Worked With
Tom Hoak
Apr 01, 2020 -

Donley Ford of Shelby responded

Thank you! We really do have a great service team at Donley Ford of Shelby! So glad they were able to accommodate you! We appreciate your continued business and your 5 star review!

March 30, 2020

Awesome Team Donley Ford of Shelby has an awesome team. They are cleanly, quick, and very affordable. I would recommend to everyone! I will not go anywhere else fo More

by aaronspons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum, Andy Wood, Luther Gray
Mar 30, 2020 -

Donley Ford of Shelby responded

Great 5 start review! We agree ... our Donley Ford of Shelby team is top-notch!

March 12, 2020

Service for driveline vibration Service advisor always kept me informed. He was very friendly and helpful. I would like to see Ford improve the quality of there vehicles, for the co More

by willidve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wood
Mar 13, 2020 -

Donley Ford of Shelby responded

That's great! Sounds like you did "Discover the Donley Difference!" ... we're glad to hear and appreciate your 5 star review. Come see us again!

March 11, 2020

I'm always so pleased with service. They pick up my car at my work. Always so kind and helpful. Will answer questions and explain what needs done. More

by APPLEBABI
Recommend Dealer
Yes
Employees Worked With
Andy in service. Very nice.
Mar 11, 2020 -

Donley Ford of Shelby responded

We appreciate your message and 5 star review! We look forward to seeing you again!

March 02, 2020

I had a check engine light on. I called Donley Ford of Shelby. Got it in the next day. Part had to be ordered. Donley Ford called me to let me know. My car was read the following day. More

by durkin4
Recommend Dealer
Yes
Employees Worked With
Andy Wood
Mar 09, 2020 -

Donley Ford of Shelby responded

We have a great team at Donley Ford of Shelby! Glad your experience was so good and efficient! Thanks for the 5 star review and come see us again!

February 26, 2020

Awesome car salesman's and super Service Department. I would buy other vehicle in the future from them. I will tell my friends and family how awesome Donnelly Ford Shelby is. More

by travelingflagman
Recommend Dealer
Yes
Employees Worked With
Judi Dickinson, Andy Thomas, Jami Barlow, Tyler Doerrer, Bruce Rothacher
Mar 09, 2020 -

Donley Ford of Shelby responded

We're so glad your experience was awesome! Thanks for a great review and please come see us again!

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