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Donley Ford of Shelby - Service Center

Shelby, OH

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165 Reviews

165 Reviews of Donley Ford of Shelby - Service Center

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August 14, 2020

Perfect Service As always, going above and beyond being timely, efficient, and effective. Took the time to cover all details and ensure all needs were met with the pe More

by tyler65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wood, Chris
Aug 25, 2020 -

Donley Ford of Shelby responded

Thank you so much for your 5 star rating and review of Donley Ford Lincoln of Shelby! We are thrilled to hear that you had such a great experience with our staff. We sincerely appreciate your business!

August 12, 2020

Donley always gives us great service. We have had our ford vehicles serviced at Donley Ford for the last 15 years. We always go back because they treat us like family and get the job done More

by jameshooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum, Andrew Wood, Dan Reese
Aug 12, 2020 -

Donley Ford of Shelby responded

Thank you for your kind words regarding your experiences with us! We are glad that we can provide you with consistent service that allows you to feel taken care of and valued regarding you and your vehicle's needs. We look forward to your next visit with us and look forward to providing you with friendly and efficient service. Thank you for your 5 star review and for choosing Donley Ford of Shelby!

August 10, 2020

Gage did a great job jept me informed on everything. The détail was ok my new car wasn't washed well i spoke with Gage and he was very apolgetic and has offered to have it rédone. More

by amato00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Mikaela Moore
Aug 11, 2020 -

Donley Ford of Shelby responded

Thank you for your feedback regarding your experience with us! We are glad that we could provide you with clear communication and information regarding your vehicle. We strive to ensure that you are content with the sales and services that are completed when it comes to your vehicles needs. We will pass along your kind words to Gage and the rest of our team! Thank you for your 5 star review and for choosing Donley Ford of Shelby!

August 07, 2020

Donley has always gave me great service we have bought cars and trucks and when the time comes to get another vehicle we see you first. More

by animas53
Recommend Dealer
Yes
Employees Worked With
Service Manager, Bryant Kucera
Aug 08, 2020 -

Donley Ford of Shelby responded

Thank you for your kind words regarding your experiences with us! We are glad that we can provide you with efficient and thorough service when it comes to each of your vehicles. We look forward to your next visit with us! Thank you for your 5 star review and for choosing Donley Ford of Shelby!

July 30, 2020

They always get my Jeep in when I need to get it in. I drive over an hour to work so I need my vehicle road ready More

by apwbud8
Recommend Dealer
Yes
Employees Worked With
Andy
Aug 02, 2020 -

Donley Ford of Shelby responded

Thank you for your feedback regarding your experience with us! We are glad that we can provide service to your vehicle quickly and thoroughly so that it is ready for any travel that occurs. Thank you for your 5 star review and for choosing Donley Ford of Shelby!

July 17, 2020

recall service outstanding service. work was completed in a timely manner and i was notified. Unlike my last service with Donley in Galion, as i was left sitting aft More

by rjburton1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese
Jul 18, 2020 -

Donley Ford of Shelby responded

Thank you for sharing your feedback regarding your experience with us. We are glad that we could provide you with service on your vehicle that was completed in a timely manner while also notifying you on all aspects regarding your vehicle. Thank you for choosing Donley Ford of Shelby!

July 16, 2020

Very Disappointed ... they never seem to be able to fix our problem with the back hatch closing evenly. Also they never cover the seat or put floor covering down either. I don’t appreciate them getting in More

by lucy_012859
Recommend Dealer
No
Employees Worked With
Service dept
Jul 22, 2020 -

Donley Ford of Shelby responded

Thank you for your feedback regarding your most recent visit with our service department. Our Service Manager, Chris Yocum, called to review your experience with us, and left a message for you. Whenever you get the chance, please call Chris at (419) 347-4100 so he can address your concerns.

July 09, 2020

Went in for tires got a great deal and great service. Chris gave me all the options Picked out what I wanted and he ordered them, and Andy got them installed the Three days later. Very happy!!!! More

by durkin4
Recommend Dealer
Yes
Employees Worked With
Andy and Chris in service department
Jul 09, 2020 -

Donley Ford of Shelby responded

Thank you for your kind words and feedback. We are glad to hear your experience with our service department was great and efficient. We will pass those kind words along to Chris and Andy! Thank you for choosing Donley Ford Lincoln of Shelby!

June 29, 2020

Excellent customer care! Very knowledgeable and friendly they took the time to explain what was being done. They talked to us and let us know what we could expect. More

by Shiloh Farmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum, Tom Hoak, Andy
Jun 29, 2020 -

Donley Ford of Shelby responded

This is great to hear! We strive for great customer service! Thanks for your 5 star review, kind words and for choosing Donley Ford of Shelby!

June 29, 2020

Work was done efficiently as usual! The service department here is very Prompt, and always delivers quality craftsmanship on all of my visits with all of my vehicles. I would recommend them to anyo More

by daveb7688
Recommend Dealer
Yes
Employees Worked With
Chris yocum
Jun 29, 2020 -

Donley Ford of Shelby responded

Thanks! We appreciate your great review and that you choose Donley Ford of Shelby for your service needs! We enjoy working with you!

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