Donley Ford of Shelby - Service Center

All a ok at service yup yup kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkYes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkYes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes More

I’m so happy with service department! I’d never go anywhere else. There super friendly and aren’t out too just get money from you. They keep me updated on recalls and make easy to make appointments at anywhere else. There super friendly and aren’t out too just get money from you. They keep me updated on recalls and make easy to make appointments at my convenience. I could not say how great the service is More

Great speedy on time service. Only needed an oil filter change as only have 3175 miles on escape so far. Donkey ford is a great all around dealership. change as only have 3175 miles on escape so far. Donkey ford is a great all around dealership. More

This was my first time to this dealership. Repair work was done as quoted and completed on time. Very friendly staff, I will be back. was done as quoted and completed on time. Very friendly staff, I will be back. More

Your automated email reminder if appointments needs work. I rescheduled my appointment and got emails about how I missed the original time. That was annoying. I rescheduled my appointment and got emails about how I missed the original time. That was annoying. More

The guys at the service desk were very friendly. My mom and I both took our cars in for oil changes and they explained how our Ford Pass points worked. Mine wasn’t set up correctly and they called and got and I both took our cars in for oil changes and they explained how our Ford Pass points worked. Mine wasn’t set up correctly and they called and got it corrected. We were told when we bought our cars that they would be washed with every service but neither one of them were. More

Made several trips out to Donley Ford, few with minor issues some for vehicle service. All successfully completed, very satisfied. I would recommend Donley ford. issues some for vehicle service. All successfully completed, very satisfied. I would recommend Donley ford. More

For the most part everything went well. I had service done on my leased 2019 Escape. There was a problem with the brakes so they had to keep it. A loaner was given to me. It was on a Friday and they didn done on my leased 2019 Escape. There was a problem with the brakes so they had to keep it. A loaner was given to me. It was on a Friday and they didn't get it done till late in the day. I live 45 minutes away so Chris said I could pick it up on Saturday. Picked it up on Saturday and of course the service department was not open. The bill was $45 I think. I had purchased a service contract when I leased it so I told them I didn't have to pay for the Works. Got a call first thing Monday morning from someone almost accusing me of picking up the vehicle without paying. I said I had the extra service contract. He Says, well if we would have known that we would have written it up differently. When I told him I had the service contract he paused for a second then said Oh yes I do see that. I don't like having the feeling of being accused of something that was your responsibility to know. I was pretty unhappy about that part. Everything else went well. More

I am not happy with the service dept. this time when I took my car in to be serviced because I feel that when the car is done they should come out and let you know instead of letting you sit there and wa took my car in to be serviced because I feel that when the car is done they should come out and let you know instead of letting you sit there and wait and get tired of waiting for them so have to go back and find out for myself. So for this service time the rating is low and you know why More

Everyone at the Shelby Location has been great! From the sales dept with Dan Reese to the service with Chris Yocum and Andy. We recommended them to our friends who also bought a Ford at the Shelby Location sales dept with Dan Reese to the service with Chris Yocum and Andy. We recommended them to our friends who also bought a Ford at the Shelby Location More