Donley Ford of Shelby - Service Center

The service department is great! Chris, Andy and all the mechanics are very friendly and do a thorough job. When I have had an issue, they took care of the problem as soon as possibl Chris, Andy and all the mechanics are very friendly and do a thorough job. When I have had an issue, they took care of the problem as soon as possible. They do an awesome job! More

The people are knowledgeable in their work. They are very helpful when you have a problem and will work with you to fix the issue. They are very helpful when you have a problem and will work with you to fix the issue. More

Donley Ford of Shelby's service department has always been easy to work with and has gained my trust as a go-to for all of my vehicles service.Along with that Dan Reese has done a excellent job of follow been easy to work with and has gained my trust as a go-to for all of my vehicles service.Along with that Dan Reese has done a excellent job of following up with us and meeting our needs when we go to purchase a vehicle. More

They were quick to get my vehicle repaired and back to me. I’m very pleased with the customer service. me. I’m very pleased with the customer service. More

Donley Ford of Shelby have been very helpful in accommodating with scheduling service and informative of needed service, Their service has been efficient and quality. accommodating with scheduling service and informative of needed service, Their service has been efficient and quality. More

Called to come in early for an oil change, was told the tech was running ahead of schedule, at 6:20 pm. Original appointment time was for 7. Didn’t leave until 7:48pm. An hour and a half for an oil change? tech was running ahead of schedule, at 6:20 pm. Original appointment time was for 7. Didn’t leave until 7:48pm. An hour and a half for an oil change? I should’ve came in at 7 at my original scheduled time. I would also like someone to explain to me why there’s never a rental available for service. When I purchased my brand new F150 last October and used Escape this year, I was told free rental as long you purchase from Donley. That’s the Donley promise! Plastered all over donleys walls yet never are available. Little frustrated. More

I was able to drop my car off instead of having to stand around and wait for my service work to be done, they took care of my recall and burned out brake light almost immediately, then there was a delay for around and wait for my service work to be done, they took care of my recall and burned out brake light almost immediately, then there was a delay for the oil change because they were backed up, but they did find me a discount on the oil change so it was worth it. More

Service department is good. The sales Department is horrible. Will never buy a car here again! The sales Department is horrible. Will never buy a car here again! More

This was the third car we. Have bought from Donley Ford. Have always had a fair deal and we have all of our maintenance done there also. People are friendly and helpful Have bought from Donley Ford. Have always had a fair deal and we have all of our maintenance done there also. People are friendly and helpful More