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Donley Ford of Shelby

Shelby, OH

4.5
452 Reviews

249 Mansfield Ave.

Shelby, OH

44875

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452 Reviews of Donley Ford of Shelby

December 17, 2020

Always takes care of my concerns ... Great sales department also .. Showed me some new products while I waited for service ...Got to look at the new Bronco Sport ... More

by MSANTELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yokem
Dec 17, 2020 -

Donley Ford of Shelby responded

Thank you for the great review!

Dec 17, 2020 -

MSANTELL responded

Thanks to Aaron Sponsler, Dan Reeves , Andy in service for answering all my questions regarding new & used vehicles & service issues over the years ...

December 17, 2020

Oil was low and needed replaced. Anti freeze very low. Had to replace headlight tail light so far and licence plate light. Won't buy from you again! More

by jayr1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Bracamontes
Jan 04, 2021 -

Donley Ford of Shelby responded

Thank you for letting us know of the issues you experienced. We would like to do a reinspection and make sure we are not missing anything. Please reach out to our service manager Chris Yokum at 567-844-0396

December 15, 2020

I just want to say thank you to Dan. He was kind, patient, and got me just what I wanted from another location. Very professional and I will definitely consider Donley Ford in Shelby For my future ve More

by shirleyrn8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese
Dec 17, 2020 -

Donley Ford of Shelby responded

Thank you for such a wonderful review! We will pass this along to Dan, and congratulations on your new Edge!!

December 14, 2020

They always make me feel they have my best interests at heart, and don’t try to ‘sell’ me on unnecessary services. I trust them. More

by JENKOLBBROWN
Recommend Dealer
Yes
Employees Worked With
All your service guys are great
Dec 17, 2020 -

Donley Ford of Shelby responded

Thank you for putting your trust in us! That is a huge compliment and we appreciate your words!

December 12, 2020

Friendly ,courteous people. Oil change time was quick. Pleasant waiting area while vehicle being serviced. They were all decorated for Christmas, which was nice snd cheerful. More

by nanjaln2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy in service
Dec 17, 2020 -

Donley Ford of Shelby responded

Thank you for taking time to leave us a review! We look forward to your next visit!

December 08, 2020

Lifetime Donley Ford customer! The sales and service staff if very friendly and greets you with a smile every time! The customer service is exceptional! More

by korbas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy wood, Chris Yocum, Dan Reese
Dec 08, 2020 -

Donley Ford of Shelby responded

Thank you for this great review! We look forward to continuing to always greet you with a smile!

December 05, 2020

Great service, good price and friendly sales and service people. Mikaela handled everything superbly. I would most likely buy another new car from here when and if needed. More

by Danathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder, Jessica Bracamontes, Mikaela Moore
Dec 08, 2020 -

Donley Ford of Shelby responded

Thank you for the awesome review! We love hearing that our employees are helping customers to the best of their ability!

December 01, 2020

Just an absolute pleasure buying a new truck from here. All of the staff are friendly and helpful. I would recommend Donley Ford to anyone looking for a new vehicle. More

by Mike G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bracamontes, Mikaela Moore
Dec 08, 2020 -

Donley Ford of Shelby responded

Thank you for your review! We appreciate your kind words and look forward to working with you again!

November 28, 2020

Chris, Andy and the service team were totally awesome as usual. Purchased 4 new tires and had oil changed. This team takes service to a whole new level. More

by doubleg0421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum, Andy Wood
Dec 08, 2020 -

Donley Ford of Shelby responded

Thank you for the great review! We will pass it along to our service team!

November 28, 2020

Gage and Jan worked awfully hard to help me out. They went the extra mile and I can’t thank them enough. I would highly recommend Donley Ford Shelby to anybody . More

by alamanteoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Mikaela Moore
Dec 08, 2020 -

Donley Ford of Shelby responded

Thank you for the review! We will pass it along to Gage and Jan!

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