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Donley Ford of Shelby
Shelby, OH
452 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 452 reviews
July 21, 2022
Great experience! Bought my first car and they made my experience perfect. They were So friendly and answered all my questions perfectly and Thoroughly. Really appreci Bought my first car and they made my experience perfect. They were So friendly and answered all my questions perfectly and Thoroughly. Really appreciated their time and effort to make sure I got the right car for me. Richelle was super sweet and very down to earth. I really enjoyed my time with her made it fun and enjoyable! More
by potterhaley10
July 21, 2022
We have bought 2 vehicles from Donnelly now the service is outstanding friendly and the courtesy is outstanding is outstanding friendly and the courtesy is outstanding More
by dndinohio1950
Employees Worked With
Other Employees :
Dan Reese, Gage Schroeder, Tony Coleman, Matt Weiss
July 16, 2022
Exceptional customer service! Everyone is very knowledgeable And always willing to go above and beyond for customer satisfaction. Everyone is very knowledgeable And always willing to go above and beyond for customer satisfaction. More
by korbas1
Employees Worked With
Chris Yocum, Dan Reese, Gage Schroeder, Matt Weiss
July 15, 2022
Very nice and friendly faces. Richelle is very pleasent to work with. She knew exactly what she was doing. I reccommend her 100 %!! Richelle is very pleasent to work with. She knew exactly what she was doing. I reccommend her 100 %!! More
by penelopecrawford180
July 15, 2022
Chelle and Aaron were fantastic. This was a long time coming and they both kept me on the loop, rate locked financing, and went above and beyond helping work with the logistics of g This was a long time coming and they both kept me on the loop, rate locked financing, and went above and beyond helping work with the logistics of getting our Bronco to Ohio. I look forward to getting my wife’s next car from you at Donley Ford of Shelby. More
by dtrain929
July 08, 2022
Smooth transaction and amicable sales staff made this an easy purchase! Richelle was very helpful getting any info I needed regarding the history of the truck in which I was interested. Thanks, Richelle! easy purchase! Richelle was very helpful getting any info I needed regarding the history of the truck in which I was interested. Thanks, Richelle! More
by Jaymzmhart
Employees Worked With
July 03, 2022
Richelle was outstanding. She was courteous, thoughtful, and accommodating with me and my questions. Gage, however, did not relay to Richelle what my Trade in was worth or wh She was courteous, thoughtful, and accommodating with me and my questions. Gage, however, did not relay to Richelle what my Trade in was worth or what my options were in the financing. This made me question the final sale, but did assuage me. More
by edplus4
July 01, 2022
Richelle was very hands on and very helpful picking out our new vehicle. She was super knowledgeable and we are so happy it was her to help us get my husbands truck. We wish there was Richelle’s everywhere our new vehicle. She was super knowledgeable and we are so happy it was her to help us get my husbands truck. We wish there was Richelle’s everywhere! More
by angel.mcbride09
July 01, 2022
Richelle was very helpful and quick to answer any questions we had. She worked with us to find the perfect fit and gave us the time we needed to make an informed decision. We had a great experience w questions we had. She worked with us to find the perfect fit and gave us the time we needed to make an informed decision. We had a great experience with Donley Ford of Shelby. More
by Uaathom
