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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
March 21, 2020
Great experience! Gage made my buying experience effortless! I highly recommend Shelby Donley to anyone looking for a new Ford! No pressure sales team and I got exactly what I needed! No upselling o effortless! I highly recommend Shelby Donley to anyone looking for a new Ford! No pressure sales team and I got exactly what I needed! No upselling or games! More
by katie.paxton
Employees Worked With
Jami Barlow, Gage Schroeder
March 12, 2020
Service for driveline vibration Service advisor always kept me informed. He was very friendly and helpful. I would like to see Ford improve the quality of there vehicles, for the co Service advisor always kept me informed. He was very friendly and helpful. I would like to see Ford improve the quality of there vehicles, for the cost of them I wouldn't expect to have to has things repaired in the first weeks of ownership. More
by willidve
Verified CustomerEmployees Worked With
Andy Wood
March 11, 2020
I'm always so pleased with service. They pick up my car at my work. Always so kind and helpful. Will answer questions and explain what needs done. at my work. Always so kind and helpful. Will answer questions and explain what needs done. More
by APPLEBABI
Employees Worked With
Andy in service. Very nice.
March 10, 2020
Everyone was very helpful and friendly. First Class all the way! Highly recommend buying a car from Gage at Donley Ford Shelby! The entire experience great! the way! Highly recommend buying a car from Gage at Donley Ford Shelby! The entire experience great! More
by tilly0902
Employees Worked With
Jami Barlow, Gage Schroeder
March 02, 2020
Gage did an amazing job of staying in contact with me the entire process. He was quick, efficient and very friendly! Would recommend anyone I know to go and see him! entire process. He was quick, efficient and very friendly! Would recommend anyone I know to go and see him! More
by Ddlamont
Employees Worked With
Jami Barlow, Gage Schroeder
March 02, 2020
I had a check engine light on. I called Donley Ford of Shelby. Got it in the next day. Part had to be ordered. Donley Ford called me to let me know. My car was read the following day. Shelby. Got it in the next day. Part had to be ordered. Donley Ford called me to let me know. My car was read the following day. More
by durkin4
Employees Worked With
Andy Wood
February 26, 2020
Awesome car salesman's and super Service Department. I would buy other vehicle in the future from them. I will tell my friends and family how awesome Donnelly Ford Shelby is. would buy other vehicle in the future from them. I will tell my friends and family how awesome Donnelly Ford Shelby is. More
by travelingflagman
Employees Worked With
Judi Dickinson, Andy Thomas, Jami Barlow, Tyler Doerrer, Bruce Rothacher
February 22, 2020
Gage was very patient with me explaining facts about the Edge and when I test drove the Edge. Andy explained the paperwork to me and answered any questions I had. Jami explained the finance parts to us and Edge and when I test drove the Edge. Andy explained the paperwork to me and answered any questions I had. Jami explained the finance parts to us and answered all our questions. Shelby Ford for has a nice selection of vehicles to look over More
by belinda.haspeslagh
Employees Worked With
Andy Thomas, Jami Barlow, Gage Schroeder
February 14, 2020
Gage was awesome, polite, knowledgeable and respectful. He worked hard to get me a great deal and I would recommend him to others. The sales manager Andy was rude, disrespectful and lied to me. He only cha He worked hard to get me a great deal and I would recommend him to others. The sales manager Andy was rude, disrespectful and lied to me. He only changed his attitude when I was walking out on the deal. For this reason I would avoid this dealership. More
by Joe
Employees Worked With
Andy Thomas, Jami Barlow, Gage Schroeder, Tracy Stroup
