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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
September 10, 2022
Richelle, Matt and Gage, I can’t thank you enough for everything you did to get me and my family into a safe and reliable car. I wouldn’t recommend anyone else but you guys! Thank you for working with me everything you did to get me and my family into a safe and reliable car. I wouldn’t recommend anyone else but you guys! Thank you for working with me and treating me with compassion. You guys are amazing and I will forever be a customer to Donley Ford in Shelby!! More
by Emilychelski1
September 06, 2022
There was a delay in the manufacturing of my new Ford Maverick but the people at Donley stayed on top of keeping me updated and were more than willing to look into it and answer any questions I had along Maverick but the people at Donley stayed on top of keeping me updated and were more than willing to look into it and answer any questions I had along the way. More
by Branden Atkinson
Employees Worked With
Dan Reese, Gage Schroeder
Verified CustomerAugust 25, 2022
The sales lady was extremely nice and helpful absolutely worked well with us. With that being said I brought the vehicle home put it on a lift and instantly found that a rear spring was cracked very noticea worked well with us. With that being said I brought the vehicle home put it on a lift and instantly found that a rear spring was cracked very noticeable I was able to hear it the second it left the ground. On top of that the second I hooked my scanner up to it, it had faults in the transmission for 3rd clutch solenoid. The tires vibrate pretty bad which Indicates that they were not properly balanced. Now I also know when you buy a used car your buying problems I'm no stranger to that, what really irritates me is that you can very clearly see this vehicle was barley looked over before it was sold and when doing the final paper work I asked if there was an issue with something dose it have a 30 day or 1000 mile warranty I was answered with a " no if something was wrong with the car you traded in can we come and get ours back " More
by Joshuaprihoda
August 16, 2022
The employees are very pleasant and professional. It is close to home. I will continue to make this my ford dealership for all my needs. It is close to home. I will continue to make this my ford dealership for all my needs. More
by lakotadsm
Employees Worked With
Gage Schroeder, Cameron Hartge, Ben Sponsler
August 14, 2022
Very kind and pleasant sales person. Good fair prices, up front with any questions we had and did their beat to answer honestly Good fair prices, up front with any questions we had and did their beat to answer honestly More
by 2017frazeeg
Employees Worked With
August 12, 2022
Would not honor their verbal deal to repair the dent in the Acura. I have contacted the main location in Ashland with absolutely zero results. Go to a different dealership and save yourself the headache of the Acura. I have contacted the main location in Ashland with absolutely zero results. Go to a different dealership and save yourself the headache of dealing with dishonest and untrustworthy people. Gage and Rochelle are complete liars. More
by jodycole40
