Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 451 reviews
May 01, 2020
You have always been very good about taking care of my car and truck. I like the friendly people there and the service is usually done in a timely manner. car and truck. I like the friendly people there and the service is usually done in a timely manner. More
by reddens44
Verified CustomerEmployees Worked With
Chris
May 01, 2020
Definitely recommended. Very relaxed and genuine buying experience with Gage and Andy. Would definitely buy from Donley Ford again after this experience. Thanks again For the easy process. experience with Gage and Andy. Would definitely buy from Donley Ford again after this experience. Thanks again For the easy process. More
by josh95
Employees Worked With
Gage Schroeder
May 01, 2020
They treated me well and made sure I was comfortable and happy with my new car. They also made sure I knew everything that I was signing and made sure my payments were good for my financial situation. It wa happy with my new car. They also made sure I knew everything that I was signing and made sure my payments were good for my financial situation. It was just an awesome experience. More
by f.lizzie97
Employees Worked With
Gage Schroeder
April 29, 2020
Very friendly staff ! Overall best experience buying from them !! In love with my Ford Explorer ! Will def choose them again!! Love the personalities of the employess them !! In love with my Ford Explorer ! Will def choose them again!! Love the personalities of the employess More
by APRILPAGE98
Employees Worked With
Gage Schroeder
April 27, 2020
Very good service Call and ask to get my car in to get service,they fit me in less than three day.I went in and sit down a Call and ask to get my car in to get service,they fit me in less than three day.I went in and sit down and watch tv,it was less than one hour and my car was back out and sitting infront for me to leave.If that not fast i have never went any other place and got service that good.What i can say is the sevice department has been the top of my list for being the best. Your truly Paul Matthews More
by pmatthews92
Employees Worked With
Andy Woods
April 27, 2020
awesome service department they are always so friendly and get me in right away. always do a good job and always help our when i have a question they are always so friendly and get me in right away. always do a good job and always help our when i have a question More
by slappheadcarl
Employees Worked With
service department
April 27, 2020
Great service and response time - always very satisfied and appreciative of everyone at the dealership. They go above and beyond to help us!! The best!! and appreciative of everyone at the dealership. They go above and beyond to help us!! The best!! More
by Carbuygood2go
Employees Worked With
Andy in Service Dept awesome!!, Dan Reese
April 26, 2020
On warranty; free! In my garage was my Explorer and a low battery. After AAA came, they said go back to your dealer; it appears your battery is on warranty. What In my garage was my Explorer and a low battery. After AAA came, they said go back to your dealer; it appears your battery is on warranty. What was a disappointment to me because I missed an appointment turned into rejoicing as I was received at Donleys immediately. Got a new battery and no charge. More
by HARDT
Employees Worked With
Andy Woods
April 24, 2020
Always amazing service! Shelby Donley Ford is the epitome of SERVICE! Great people always get us in promptly and are super to work with! Have recommended Donleys to everyon Shelby Donley Ford is the epitome of SERVICE! Great people always get us in promptly and are super to work with! Have recommended Donleys to everyone ☺️ More
by kjensman
Employees Worked With
Chris in service dept
April 23, 2020
It was a quick and great service! I’m and out, and the team was super nice and helpful with making sure that my car was taken care of! team was super nice and helpful with making sure that my car was taken care of! More
by mem72298
Employees Worked With
Andy Thomas, Jami Barlow, Dan Reese, Gage Schroeder, Gage Fultz
