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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
July 18, 2020
Located car I wanted. Found it and had at dealership. Quick turnaround and follow through was good. Internet department was awesome. Worked with me to get it in and serviced. Quick turnaround and follow through was good. Internet department was awesome. Worked with me to get it in and serviced. More
by wteneyck
Verified CustomerEmployees Worked With
Dan Reese, Mikaela Moore, Bryant Kucera
July 17, 2020
recall service outstanding service. work was completed in a timely manner and i was notified. Unlike my last service with Donley in Galion, as i was left sitting aft outstanding service. work was completed in a timely manner and i was notified. Unlike my last service with Donley in Galion, as i was left sitting after work was done for over an hour. More
by rjburton1996
Employees Worked With
Dan Reese
July 16, 2020
Very Disappointed ... they never seem to be able to fix our problem with the back hatch closing evenly. Also they never cover the seat or put floor covering down either. I don’t appreciate them getting in our problem with the back hatch closing evenly. Also they never cover the seat or put floor covering down either. I don’t appreciate them getting in and Out of my car with dirty shop clothes and shoes on. More
by lucy_012859
Employees Worked With
Service dept
July 10, 2020
Nice home town experience. Nice to have people talk to you and want to help you find what you want to buy. The sales people are not pushy and will answer any questions you may h Nice to have people talk to you and want to help you find what you want to buy. The sales people are not pushy and will answer any questions you may have,and if they can't give you you a answer they will ask some one that can. More
by jwentz67
Employees Worked With
Dan Reese
July 09, 2020
Went in for tires got a great deal and great service. Chris gave me all the options Picked out what I wanted and he ordered them, and Andy got them installed the Three days later. Very happy!!!! Chris gave me all the options Picked out what I wanted and he ordered them, and Andy got them installed the Three days later. Very happy!!!! More
by durkin4
Employees Worked With
Andy and Chris in service department
July 07, 2020
Gauge was an awesome salesman and helped me understand and get my first leased vehicle. Everyone at the dealer was super helpful and very knowledgeable and get my first leased vehicle. Everyone at the dealer was super helpful and very knowledgeable More
by rcstamp
Employees Worked With
Gage Schroeder
July 03, 2020
Very impressed with Jessica’s customer service not only during the sale but after the sale also. Will recommend her and this dealership to family and friends. during the sale but after the sale also. Will recommend her and this dealership to family and friends. More
by sturgill71
Employees Worked With
Jessica Bracamontes
July 01, 2020
She was great! She was very informative and willing to answer any questions that I had. I would recommend the dealership to friends and family. answer any questions that I had. I would recommend the dealership to friends and family. More
by lori07hd
Employees Worked With
Judi Dickinson, Jessica Bracamontes, Mikaela Moore
June 30, 2020
Worked to get the car I wanted and at the payments I needed to be at. I am very happy with my car.Thank you so much. needed to be at. I am very happy with my car.Thank you so much. More
by shirley.moran98
Employees Worked With
Jan Short was awesome as well., Jessica Bracamontes, Mikaela Moore
June 30, 2020
My experience was finaminal my service was taken very professionally, it was a tad bit rushed but otherwise was a great experience and I would definitely come again professionally, it was a tad bit rushed but otherwise was a great experience and I would definitely come again More
by kem2212000
Employees Worked With
Gage Schroeder, Mikaela Moore
