Donley Ford of Shelby

For the most part everything went well. I had service done on my leased 2019 Escape. There was a problem with the brakes so they had to keep it. A loaner was given to me. It was on a Friday and they didn done on my leased 2019 Escape. There was a problem with the brakes so they had to keep it. A loaner was given to me. It was on a Friday and they didn't get it done till late in the day. I live 45 minutes away so Chris said I could pick it up on Saturday. Picked it up on Saturday and of course the service department was not open. The bill was $45 I think. I had purchased a service contract when I leased it so I told them I didn't have to pay for the Works. Got a call first thing Monday morning from someone almost accusing me of picking up the vehicle without paying. I said I had the extra service contract. He Says, well if we would have known that we would have written it up differently. When I told him I had the service contract he paused for a second then said Oh yes I do see that. I don't like having the feeling of being accused of something that was your responsibility to know. I was pretty unhappy about that part. Everything else went well. More

Great, trustworthy people and place. This is our second vehicle from Donley, but it won't be our last. Thank you so much for all the work you put in to get us on the road! vehicle from Donley, but it won't be our last. Thank you so much for all the work you put in to get us on the road! More

Very friendly customer service, Mikaela set me up with a great truck at a great deal and couldn’t be more happier with the vehicle I recieved. great truck at a great deal and couldn’t be more happier with the vehicle I recieved. More

I am not happy with the service dept. this time when I took my car in to be serviced because I feel that when the car is done they should come out and let you know instead of letting you sit there and wa took my car in to be serviced because I feel that when the car is done they should come out and let you know instead of letting you sit there and wait and get tired of waiting for them so have to go back and find out for myself. So for this service time the rating is low and you know why More

They were very helpful helping me find a car I could afford. The car they helped my find is reliable. They made me feel comfortable. afford. The car they helped my find is reliable. They made me feel comfortable. More

I have only good things to say about my experience at Donley Ford in Shelby. From my online experience with Michaela, to in -store with Sales , Dan Reese, Finance with Jan, and Management, Andy . They Donley Ford in Shelby. From my online experience with Michaela, to in -store with Sales , Dan Reese, Finance with Jan, and Management, Andy . They were first-of- all friendly, laid-back , and authentic: no high pressure here. They were helpful and truly interested in helping in a way that worked for me in my own , unique , and personal situation. I will without question, be recommending Donely Ford of Shelby to others. More

Everyone at the Shelby Location has been great! From the sales dept with Dan Reese to the service with Chris Yocum and Andy. We recommended them to our friends who also bought a Ford at the Shelby Location sales dept with Dan Reese to the service with Chris Yocum and Andy. We recommended them to our friends who also bought a Ford at the Shelby Location More

They had a good selection of vehicles and was quick to offer assistance. Although I didn't find what I was looking for I was happy with the selection there. offer assistance. Although I didn't find what I was looking for I was happy with the selection there. More

Perfect Service As always, going above and beyond being timely, efficient, and effective. Took the time to cover all details and ensure all needs were met with the pe As always, going above and beyond being timely, efficient, and effective. Took the time to cover all details and ensure all needs were met with the perfect tire. More

She was incredibly helpful very kind and greeted us. Everything was very fast service. Everybody was friendly the car looks amazing I would recommend this place to our friends . Everything was very fast service. Everybody was friendly the car looks amazing I would recommend this place to our friends . More