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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
September 14, 2020
Dan, our salesman, was SO helpful, polite and friendly. He answered all our questions, was very attentive and caring. Was perhaps the most pleasant buying experience we've ever had. Michaela and Jan wer He answered all our questions, was very attentive and caring. Was perhaps the most pleasant buying experience we've ever had. Michaela and Jan were wonderful and so friendly also. The young man who cleaned/detailed the truck did a GREAT job, and was so nice. Everyone there was just great!! Thanks so much to all of them! We LOVE our truck!! More
by Scotts
Employees Worked With
Jan, in finance, and detailer gentleman, Dan Reese, Mikaela Moore
September 02, 2020
I’m so happy with service department! I’d never go anywhere else. There super friendly and aren’t out too just get money from you. They keep me updated on recalls and make easy to make appointments at anywhere else. There super friendly and aren’t out too just get money from you. They keep me updated on recalls and make easy to make appointments at my convenience. I could not say how great the service is More
by RPDIGGER
Verified CustomerEmployees Worked With
Don’t know the names of two in service counter 👍 keepers, Dan Reese
August 28, 2020
Great speedy on time service. Only needed an oil filter change as only have 3175 miles on escape so far. Donkey ford is a great all around dealership. change as only have 3175 miles on escape so far. Donkey ford is a great all around dealership. More
by JNJ4NASCAR
Employees Worked With
Service dept
August 27, 2020
Best salesman I've ever worked with. Very polite and understanding of the features I was looking for in my vehicle and the purchase price I was looking for. understanding of the features I was looking for in my vehicle and the purchase price I was looking for. More
by ndrudy10
Employees Worked With
Gage Schroeder
August 26, 2020
Your automated email reminder if appointments needs work. I rescheduled my appointment and got emails about how I missed the original time. That was annoying. I rescheduled my appointment and got emails about how I missed the original time. That was annoying. More
by SLMETZGER1956
Employees Worked With
Dan Reese
August 25, 2020
Had a great experience with Dan and the whole team. Treated with respect and no pressure. I absolutely love the vehicle, it fits me well. Chuck T. Treated with respect and no pressure. I absolutely love the vehicle, it fits me well. Chuck T. More
by chuckt5242
Employees Worked With
Dan Reese, Mikaela Moore
August 25, 2020
The guys at the service desk were very friendly. My mom and I both took our cars in for oil changes and they explained how our Ford Pass points worked. Mine wasn’t set up correctly and they called and got and I both took our cars in for oil changes and they explained how our Ford Pass points worked. Mine wasn’t set up correctly and they called and got it corrected. We were told when we bought our cars that they would be washed with every service but neither one of them were. More
by flaminred21@yahoo.com
Employees Worked With
We did not work with any of the people listed
August 24, 2020
Jessica Bracamontes was a very good sales woman. She made my transaction very simple. This is my second vehicle purchase from the Donley Auto Group and I have been satisfied with both purchases. my transaction very simple. This is my second vehicle purchase from the Donley Auto Group and I have been satisfied with both purchases. More
by henthornsalesandservice
Employees Worked With
Jessica Bracamontes
August 22, 2020
Made several trips out to Donley Ford, few with minor issues some for vehicle service. All successfully completed, very satisfied. I would recommend Donley ford. issues some for vehicle service. All successfully completed, very satisfied. I would recommend Donley ford. More
by jhuffman6
Employees Worked With
Chris Yocum and Andy Wood - 5 Star Service Department
