Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Donley Ford of Shelby

Shelby, OH

Overview
Employees
Reviews
Vehicles
4.6
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
Contact Dealership
View Awards

249 Mansfield Ave.

Shelby, OH

44875

Directions

By Type

Showing 451 reviews

October 24, 2022

Dan was fantastic in helping me buy my Chevrolet Blazer. I live out of state so everything had to be done over the phone and through e-mail but he was so helpful and patient with all the phone calls! Defini More

by ashleigh.burbach
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder
Report | Print
Oct 25, 2022 -

Donley Ford of Shelby responded

Thank you for your feedback! We are so glad that we were able to accomodate and make the process painless. Congratulations, on your Blazer and please keep us in mind in the future. Enjoy your new ride!

October 23, 2022

I was really impressed with reshell when she said she could get me a car bc of my credit past I thgout she was like other ppl said she could do it but couldn’t but she talked the talk made the walk and More

by bigshotbucky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richelle Schunatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gage Schroeder
Report | Print
Oct 25, 2022 -

Donley Ford of Shelby responded

Thank you so much for your kind words. We strive to help and create outcomes like this as much as possible. We are so glad we were able to get everything taken care of. Keep us in mind in the future and enjoy your new ride!

October 09, 2022

Called to come in early for an oil change, was told the tech was running ahead of schedule, at 6:20 pm. Original appointment time was for 7. Didn’t leave until 7:48pm. An hour and a half for an oil change? More

by charlesrichards2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 18, 2022 -

Donley Ford of Shelby responded

Thank you for taking the time to submit your feedback. I apologize on behalf of everyone at here at Donley that your experience did not meet your expectations, or those we have of ourselves. We can’t fix the past but you have our commitment to improve our process to ensure it doesn't happen again. We strive to have our oil change customers in and our within and hour and we did not meet that goal. To clarify the Donley Difference Plan just a bit, we completed the oil change for you and it was covered under that plan, the loaner vehicles are set aside for those situations in which a customer may be without a vehicle due to repairs for a day or two. Those tight spots where they don't have an extra vehicle lying around but life has to go on is where we are here to help. We appreciate you as as Donley customer and hope to earn your business again in the future. Until then, please accept my sincerest apologies on behalf of everyone on the team.

October 05, 2022

Arron Sponsler and Dan Reese were very helpful getting my Shelby GT built. The delivery process went very good. More

by brianheidiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese
Report | Print
Oct 07, 2022 -

Donley Ford of Shelby responded

We are so happy you were satisfied with the process and walked away with the exact Shelby GT that you wanted. Thank yo uso much for giving us the opportunity and we hope to see you again in the future. Enjoy that new ride!

September 27, 2022

I was able to drop my car off instead of having to stand around and wait for my service work to be done, they took care of my recall and burned out brake light almost immediately, then there was a delay for More

by crw925
Recommend Dealer
Yes
Employees Worked With
Andy, Chris
Report | Print
Sep 27, 2022 -

Donley Ford of Shelby responded

Thank you so much for your time in submitting feedback. We are so happy that you had a positive experience with our service department. We strive to provide this every time and hope that we will get the chance to earn your business again in the future.

Sep 27, 2022 -

crw925 responded

Thanks again

September 21, 2022

Service department is good. The sales Department is horrible. Will never buy a car here again! More

by Kathyburns
Recommend Dealer
Yes
Employees Worked With
Tony Coleman
Report | Print
Oct 03, 2022 -

Donley Ford of Shelby responded

Kathy, thank you for taking the time to leave us your feedback. We're sorry to hear that your experience with the Sales Department has been less than 5 Star. We would love to speak more with you and gather details on your experience. We are continually working to streamline our processes and provide everyone with that truly exceptional experience. Please contact our Customer Relations Specialist Connor, at your earliest convenience. He can be reached at 740-392-2222 extension 3004. Thank you and we hope to speak to you soon.

September 20, 2022

Took truck for 100,000 mile service. Rude as usual and when asked about vibration from tire rotation we were asked why the xxxx we were asking them. More

by Flashover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy
Report | Print
September 15, 2022

This was the third car we. Have bought from Donley Ford. Have always had a fair deal and we have all of our maintenance done there also. People are friendly and helpful More

by slbbenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Matt Weiss
Report | Print
Sep 16, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review! Dan and the team will be ecstatic to hear your positive feedback. We hope you enjoy your new ride and we look forward to working with you again next time!

September 15, 2022

Richelle was fantastic, and she went above and beyond to find me a dependable vehicle I would like! Would recommend Donley to everyone, and recommend Richelle as their sales person!! More

by steeler776
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richelle Schunatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gage Schroeder, Cameron Hartge
Report | Print
Sep 16, 2022 -

Donley Ford of Shelby responded

Thank you for the fantastic review and recommendation! This is what we love to hear and we can't wait to share it with the team. Please let us know if you have any questions along the way. Thanks again, for choosing Donley Ford of Shelby!

September 13, 2022

Very smooth and friendly. I have no issues and will be back for sure. A++++ More

by destude68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Sep 16, 2022 -

Donley Ford of Shelby responded

Thank you for the wonderful feedback, we're so glad to hear you enjoyed your visit with us. We look forward to continuing to keep your vehicle running great!

1
2
3
4
...
46