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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
December 17, 2020
Oil was low and needed replaced. Anti freeze very low. Had to replace headlight tail light so far and licence plate light. Won't buy from you again! Had to replace headlight tail light so far and licence plate light. Won't buy from you again! More
by jayr1966
Employees Worked With
Jessica Bracamontes
December 15, 2020
I just want to say thank you to Dan. He was kind, patient, and got me just what I wanted from another location. Very professional and I will definitely consider Donley Ford in Shelby For my future ve patient, and got me just what I wanted from another location. Very professional and I will definitely consider Donley Ford in Shelby For my future vehicles and tell my friends about Dan!! Dan I love my Edge and I learn new things every week! Merry Christmas 🎄 Dan! More
by shirleyrn8
Employees Worked With
Dan Reese
December 14, 2020
They always make me feel they have my best interests at heart, and don’t try to ‘sell’ me on unnecessary services. I trust them. heart, and don’t try to ‘sell’ me on unnecessary services. I trust them. More
by JENKOLBBROWN
Verified CustomerEmployees Worked With
All your service guys are great
December 12, 2020
Friendly ,courteous people. Oil change time was quick. Pleasant waiting area while vehicle being serviced. They were all decorated for Christmas, which was nice snd cheerful. Pleasant waiting area while vehicle being serviced. They were all decorated for Christmas, which was nice snd cheerful. More
by nanjaln2
Employees Worked With
Andy in service
December 08, 2020
Lifetime Donley Ford customer! The sales and service staff if very friendly and greets you with a smile every time! The customer service is exceptional! staff if very friendly and greets you with a smile every time! The customer service is exceptional! More
by korbas1
Employees Worked With
Andy wood, Chris Yocum, Dan Reese
December 05, 2020
Great service, good price and friendly sales and service people. Mikaela handled everything superbly. I would most likely buy another new car from here when and if needed. people. Mikaela handled everything superbly. I would most likely buy another new car from here when and if needed. More
by Danathan
Employees Worked With
Dan Reese, Gage Schroeder, Jessica Bracamontes, Mikaela Moore
December 01, 2020
Just an absolute pleasure buying a new truck from here. All of the staff are friendly and helpful. I would recommend Donley Ford to anyone looking for a new vehicle. All of the staff are friendly and helpful. I would recommend Donley Ford to anyone looking for a new vehicle. More
by Mike G
Employees Worked With
Jessica Bracamontes, Mikaela Moore
November 28, 2020
Chris, Andy and the service team were totally awesome as usual. Purchased 4 new tires and had oil changed. This team takes service to a whole new level. usual. Purchased 4 new tires and had oil changed. This team takes service to a whole new level. More
by doubleg0421
Employees Worked With
Chris Yocum, Andy Wood
November 28, 2020
Gage and Jan worked awfully hard to help me out. They went the extra mile and I can’t thank them enough. I would highly recommend Donley Ford Shelby to anybody . went the extra mile and I can’t thank them enough. I would highly recommend Donley Ford Shelby to anybody . More
by alamanteoff
Employees Worked With
Gage Schroeder, Mikaela Moore
November 26, 2020
Friendly courteous staff. Waiting area for me was comfortable. Fast service. Music nice holiday music. Appreciated the WiFi capability to catch up on communication. Thank you comfortable. Fast service. Music nice holiday music. Appreciated the WiFi capability to catch up on communication. Thank you More
by jsaurers
Employees Worked With
Service
